| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54863 | Kahootz | Kernel update on Oscar and Papa | 2025-06-03 20:00:20 | 2025-06-03 21:41:47 | 1h 41m |
| 54913 | AskBio | pipenv venv location | 2025-06-02 14:38:09 | 2025-06-02 16:10:18 | 1h 32m |
| 54988 | Reigate College | Site down | 2025-06-02 09:20:12 | 2025-06-02 09:34:40 | 0h 14m |
| 54896 | Cambridge Flow Solutions | Request for Quote | 2025-06-03 11:34:56 | 2025-06-03 13:04:26 | 1h 30m |
| 54977 | AskBio | edb-coll.askbio.com restic backup failure /weka | 2025-06-02 10:26:48 | 2025-06-02 11:31:22 | 1h 05m |
| 54992 | Kahootz | Removing files from borgbackup and AWS S3 | 2025-06-02 11:24:34 | 2025-06-02 11:38:22 | 0h 14m |
| 54990 | TCV | WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk | 2025-06-02 11:22:24 | 2025-06-02 12:13:04 | 0h 51m |
| 54987 | Sysdoc | Websites are down | 2025-06-02 08:07:05 | 2025-06-02 09:20:22 | 1h 13m |
| 54980 | OpenCorporates | pls check and remove | 2025-06-02 14:30:52 | 2025-06-02 14:37:56 | 0h 07m |
| 55003 | Rotastat | gallus.rotastat.comstorage usage /home | 2025-06-03 09:14:33 | 2025-06-03 09:16:05 | 0h 02m |
| 54997 | Cambridge Flow Solutions | cfsj01 node is slower | 2025-06-02 16:22:22 | 2025-06-02 16:31:30 | 0h 09m |
| 55011 | AskBio | time on skye is 1 hr out - causing rapidly expiring tokens | 2025-06-04 10:58:47 | 2025-06-04 11:07:00 | 0h 08m |
| 54993 | Kahootz | Mariadb updates | 2025-06-02 14:54:17 | None | 9h 06m |
| 55017 | Rotastat | gallus.rotastat.com unmerged configuration | 2025-06-05 09:10:57 | 2025-06-05 09:19:20 | 0h 08m |
| 55016 | Rotastat | CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com | 2025-06-05 10:20:13 | 2025-06-05 11:06:13 | 0h 46m |
| 54975 | OpenCorporates | CRITICAL: Systemd State on haproxy13.opencorporates.internal | 2025-06-02 13:29:20 | 2025-06-02 14:54:12 | 1h 25m |
| 55026 | Gravytrain | gravytrain rkhunter config issue | 2025-06-05 16:50:55 | 2025-06-05 16:56:20 | 0h 05m |
| 55033 | ITC Compliance | Extending hours | 2025-06-06 10:16:12 | 2025-06-06 10:17:19 | 0h 01m |
| 55018 | Kahootz | Disk errors on Oscar | 2025-06-05 10:55:53 | 2025-06-09 17:36:34 | 6h 41m |
| 55032 | BD Group | CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal | 2025-06-06 07:54:13 | 2025-06-06 07:56:45 | 0h 03m |
| 55023 | Kahootz | oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot | 2025-06-05 15:18:37 | 2025-06-06 09:56:46 | 1d 8h 38m |
| 55025 | Gravytrain | KGM Account Move (consultancy child ticket) | 2025-06-05 15:51:55 | 2025-06-06 09:13:03 | 1d 7h 21m |
| 54996 | OpenCorporates | Monitoring Website Usage Question | 2025-06-05 10:33:51 | 2025-06-05 10:39:12 | 0h 05m |
| 54989 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure | 2025-06-06 12:00:47 | 2025-06-06 13:58:28 | 1h 58m |
| 55006 | Sucden | Python Versions on Declan/Duffman. Can 3.12 be installed? | 2025-06-04 16:13:48 | 2025-06-04 17:08:24 | 0h 55m |
| 54985 | Ingeus | Ingeus: login to Azure | 2025-06-02 08:09:41 | 2025-06-02 08:10:22 | 0h 01m |
| 54991 | AskBio | NTP failing | macleod.synpromics.com | 2025-06-02 10:30:43 | 2025-06-02 10:39:56 | 0h 09m |
| 54995 | Azura | Storage alert: /var on ocado2.opentrk.com | 2025-06-03 11:30:04 | 2025-06-03 11:40:50 | 0h 11m |
| 55009 | AskBio | docker on skye not working | 2025-06-04 10:22:11 | 2025-06-04 10:22:29 | 0h 00m |
| 55012 | BD Group | BDG: New Office IP Address | 2025-06-09 13:53:33 | None | 1d 0h 06m |
| 55027 | OpenCorporates | knowledge.opencorporates.com | 2025-06-05 23:17:31 | 2025-06-05 23:20:01 | 0h 03m |
| 55036 | Gravytrain | Puppet not checking-in | 2025-06-06 16:32:31 | None | 7h 27m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (c8fe59db)