| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54776 | Ingeus | DaemonSet rollout stuck | kube-system/csi-azuredisk-node | 2025-05-12 10:14:33 | 2025-05-12 10:56:00 | 0h 41m |
| 54603 | Sysdoc | URL Change for pipelines | 2025-05-08 10:08:37 | 2025-05-08 10:10:19 | 0h 02m |
| 54566 | Aston Matthews | Support Tree / Aston Matthews - Linux Support | 2025-04-29 15:59:55 | 2025-04-29 17:01:12 | 1h 01m |
| 54837 | AskBio | Root Passwords for Darkmatter, MacLoud, Talisker, Skye | 2025-05-13 14:47:06 | 2025-05-13 15:00:43 | 0h 14m |
| 53567 | OGT | Borgmatic issues at OGT | 2025-05-13 12:38:32 | 2025-05-13 12:40:52 | 0h 02m |
| 54787 | AskBio | edb-mull.askbio.com config/timeouts | 2025-05-12 10:56:23 | 2025-05-12 11:15:31 | 0h 19m |
| 54783 | Sucden | interstar01/3.sucden.co.uk Systemd State | 2025-05-12 11:15:53 | 2025-05-12 14:43:45 | 3h 28m |
| 54647 | Azura | Ocado Firewall | 2025-04-28 13:04:11 | 2025-04-28 13:24:04 | 0h 20m |
| 54842 | AskBio | New Server and BMC IPs | 2025-05-14 10:04:38 | 2025-05-14 11:04:20 | 0h 60m |
| 54790 | eTherapeutics | DGX SSH keys | 2025-05-13 15:01:50 | 2025-05-13 15:23:12 | 0h 21m |
| 54904 | AskBio | Science Drive mounts | 2025-05-21 16:42:50 | 2025-05-21 16:51:08 | 0h 08m |
| 54951 | Gravytrain | SSL renewal | 2025-05-28 13:04:10 | 2025-05-28 16:11:34 | 3h 07m |
| 54869 | AskBio | cc'd tickets | 2025-05-16 12:08:55 | 2025-05-16 12:13:29 | 0h 05m |
| 54867 | AskBio | Login Failure | 2025-05-16 10:08:39 | 2025-05-16 10:10:40 | 0h 02m |
| 54870 | TCV | TCV DNS Build/Migration (consultancy) | 2025-05-27 14:33:59 | 2025-05-27 15:54:38 | 1h 21m |
| 54771 | Sucden | Star Hardware Decommission - Phase 2 | 2025-05-19 16:28:34 | 2025-05-19 17:00:11 | 0h 32m |
| 54882 | OGT | rodney.internal.ogtip.com volume usage /srv/projects | 2025-05-20 10:44:03 | 2025-05-20 10:56:54 | 0h 13m |
| 54886 | Gravytrain | Systemd State on web.prod.qs1.grvytrn.co.uk | 2025-05-20 09:23:18 | 2025-05-20 16:47:45 | 7h 24m |
| 54644 | Sucden | SpanHost service failed | 2025-04-28 15:51:48 | 2025-04-28 16:09:52 | 0h 18m |
| 54888 | OpenCorporates | Storage warning: /var/lib/docker on build2.opencorporates.internal | 2025-05-21 14:40:16 | 2025-05-22 10:41:00 | 2d 0h 01m |
| 54890 | BD Group | 403 HTTP Response Queries | 2025-05-23 09:28:16 | 2025-05-23 09:43:43 | 0h 15m |
| 54894 | Quickline | Zabbix Server Memory Utilization | 2025-05-20 16:08:45 | 2025-05-20 16:12:50 | 0h 04m |
| 54895 | Entrepreneurs Circle | CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org | 2025-05-20 17:43:43 | 2025-05-20 18:02:35 | 0h 19m |
| 54900 | JISC | OpenAthens patching for l01 and l02 | 2025-05-28 08:01:47 | 2025-05-28 08:05:53 | 0h 04m |
| 54756 | AskBio | Gitlab group access token as ENV variable? | 2025-05-07 17:04:21 | 2025-05-07 17:06:49 | 0h 02m |
| 54753 | OGT | Borg to Restic Switch | 2025-05-15 15:08:53 | 2025-05-20 16:59:54 | 1h 51m |
| 54741 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk | 2025-05-12 12:52:35 | None | 1d 1h 07m |
| 54737 | AskBio | PromPT runner and server monitoring on Iona | 2025-05-30 14:31:50 | 2025-05-30 15:53:49 | 1h 22m |
| 54789 | Tusk IC | mammoth.tusknet disk volume usage /srv/scratch | 2025-05-16 09:01:47 | 2025-05-16 09:05:19 | 0h 04m |
| 54872 | AskBio | time on EDB-LAB-Skye | 2025-05-19 09:15:17 | 2025-05-19 10:38:25 | 1h 23m |
| 54846 | OGT | *.ogtip.com connectivity issue | 2025-05-14 10:56:41 | 2025-05-14 11:07:14 | 0h 11m |
| 54791 | TCV | Mail forwarding for 2 new queues | 2025-05-21 10:01:11 | 2025-05-21 10:21:21 | 0h 20m |
| 54838 | AskBio | AskBio Highly Available Reverse Proxy | 2025-05-13 15:51:08 | 2025-05-13 15:54:01 | 0h 03m |
| 54649 | AskBio | Gitlab runners | 2025-05-02 12:00:31 | 2025-05-02 12:06:26 | 0h 06m |
| 54562 | Quickline | aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade | 2025-05-02 11:41:02 | 2025-05-02 11:42:05 | 0h 01m |
| 54397 | Ingeus | Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s) | 2025-04-28 16:19:24 | 2025-04-28 16:20:55 | 0h 02m |
| 54738 | Gravytrain | app.prod.bf1.grvytrn.co.uk | 2025-05-12 13:09:47 | None | 1d 0h 50m |
| 54739 | Gravytrain | app.prod.qs1.grvytrn.co.uk | 2025-05-12 13:05:00 | None | 1d 0h 55m |
| 54905 | AskBio | pipenv | 2025-05-21 15:37:05 | 2025-05-21 15:40:51 | 0h 04m |
| 54740 | Gravytrain | prod.gt1.grvytrn.co.uk | 2025-05-12 12:48:01 | None | 1d 1h 12m |
| 54346 | AskBio | Datavita server migration | 2025-05-07 16:25:08 | 2025-05-12 16:27:51 | 0h 03m |
| 54854 | AskBio | Connection issues to servers after IP reassignment | 2025-05-22 09:45:01 | 2025-05-22 09:51:12 | 0h 06m |
| 54651 | Tusk IC | change user passwords | 2025-05-06 10:24:27 | 2025-05-06 10:26:35 | 0h 02m |
| 54847 | Econic Bio | Create client services account for Qian Gao | 2025-05-27 15:59:14 | 2025-05-27 16:06:21 | 0h 07m |
| 54782 | BD Group | ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts | 2025-05-12 15:30:31 | 2025-05-12 16:13:42 | 0h 43m |
| 54910 | OpenCorporates | OpenCorporates Gitlab upgrade 18.0.1 | 2025-05-22 09:43:29 | 2025-05-23 08:06:41 | 2d 2h 23m |
| 54670 | ERF Electrical | FTP Access - erfelectrical.co.uk / erfmakingme | 2025-05-08 12:04:39 | 2025-05-08 12:25:20 | 0h 21m |
| 54920 | Gravytrain | Test access to GravyTrain dev systems | 2025-05-29 09:49:19 | 2025-05-29 11:54:47 | 2h 05m |
| 54748 | Tusk IC | new sudo user | 2025-05-07 09:28:34 | 2025-05-07 09:45:08 | 0h 17m |
| 54912 | Quickline | Zabbix Reboot | 2025-05-22 09:42:02 | None | 1d 4h 18m |
| 54563 | Lantech | ipa-m3.private.ipa.ie distro upgrade | 2025-05-07 09:17:20 | 2025-05-07 17:39:58 | 8h 23m |
| 54678 | Cambridge Flow Solutions | Ansys issue and move SLURM master | 2025-05-14 11:23:58 | 2025-05-20 09:50:01 | 2d 2h 26m |
| 54564 | DLS Plastics | dls-zimbra1.dls.internal distro upgrade | 2025-05-06 12:18:51 | 2025-05-06 12:19:52 | 0h 01m |
| 54793 | Novadata | arcturus failed system updates | 2025-05-13 08:51:10 | None | 1d 5h 09m |
| 54440 | OpenCorporates | ElastiCache Monitoring | 2025-05-08 10:11:00 | 2025-05-08 10:27:47 | 0h 17m |
| 54755 | AskBio | prompt-softdev.askbio.com and capsiddb-softdev.askbio.com | 2025-05-08 10:03:22 | 2025-05-08 10:07:17 | 0h 04m |
| 54735 | ITC Compliance | Expiring certificate: ITC Compliance | 2025-05-08 10:33:16 | 2025-05-08 11:01:22 | 0h 28m |
| 54757 | AskBio | CRITICAL: System Health: Systemd State on edb-iona.askbio.com | 2025-05-08 09:47:21 | 2025-05-08 09:47:50 | 0h 00m |
| 54769 | OpenCorporates | Backgrounder2 crash | 2025-05-08 13:09:42 | 2025-05-08 14:44:41 | 1h 35m |
| 54642 | Sucden | openibd in a failed state | 2025-04-28 16:11:35 | 2025-04-28 16:36:19 | 0h 25m |
| 54770 | Econic Bio | Configure Microsoft 365 Identity Provider | 2025-05-14 14:18:57 | 2025-05-14 14:27:00 | 0h 08m |
| 54853 | Sucden | Critical Vulnerability showing in Qualys after patching cycle. | 2025-05-19 13:05:48 | 2025-05-19 13:35:39 | 0h 30m |
| 54971 | AskBio | edb-jura.askbio.com systemd state/oom | 2025-05-30 08:01:59 | 2025-05-30 08:19:10 | 0h 17m |
| 54797 | Lantech | IPA-M3 Database backup schedule | 2025-05-14 09:02:45 | 2025-05-14 09:19:13 | 0h 16m |
| 54852 | eTherapeutics | Gitlab issues | 2025-05-14 16:04:32 | 2025-05-14 16:28:17 | 0h 24m |
| 54798 | Gravytrain | app.prod.qs1.grvytrn.co.uk unmerged config | 2025-05-13 09:58:09 | 2025-05-13 09:59:48 | 0h 02m |
| 54799 | OGT | *.ogtip.com connectivity issue | 2025-05-13 09:01:23 | 2025-05-13 09:03:21 | 0h 02m |
| 54841 | Quickline | CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk | 2025-05-13 17:11:56 | 2025-05-13 17:18:17 | 0h 06m |
| 54667 | TCV | mis.tcv.org.uk | 2025-05-06 10:54:07 | 2025-05-06 11:36:57 | 0h 43m |
| 54873 | BD Group | Monitoring changes | 2025-05-17 00:05:30 | 2025-05-17 00:11:35 | 0h 06m |
| 54643 | Sucden | DKMS in a failed state | interstar01,2 | 2025-05-07 16:56:34 | 2025-05-09 12:07:46 | 1d 9h 11m |
| 54874 | Sucden | DOWN: megastar03/04.sucden.co.uk | 2025-05-19 09:55:21 | 2025-05-19 10:03:36 | 0h 08m |
| 54800 | NFW | nfw access issue | 2025-05-13 09:17:27 | 2025-05-13 10:29:49 | 1h 12m |
| 54736 | ITC Compliance | DR Testing | 2025-05-13 11:16:05 | 2025-05-13 11:34:02 | 0h 18m |
| 54970 | AskBio | edb-coll.askbio.com restic backup failure /home | 2025-05-30 08:20:25 | 2025-05-30 08:28:02 | 0h 08m |
| 54960 | Tusk IC | WARNING: Backups: rsnapshot daily on mammoth.tusknet | 2025-05-29 10:07:45 | 2025-05-29 10:25:23 | 0h 18m |
| 54928 | Tusk IC | Storage critical: fast-scratch on mammoth.tusknet | 2025-05-28 17:22:16 | 2025-05-28 17:23:19 | 0h 01m |
| 54961 | AskBio | Weka folder on Coll | 2025-05-29 14:40:21 | 2025-05-29 14:46:06 | 0h 06m |
| 54967 | OGT | Question regarding max_user_watches in our servers | 2025-05-29 17:22:38 | 2025-05-29 17:26:21 | 0h 04m |
| 54954 | OGT | rodney1.internal.ogtip.com volume usage /var | 2025-05-28 11:16:07 | 2025-05-29 15:04:12 | 3h 48m |
| 54692 | STS NHS FT | Quarterly Systems Check | 2025-05-06 12:08:45 | 2025-05-06 12:35:03 | 0h 26m |
| 54845 | Cambridge Flow Solutions | cfsj0*.cfs connection lost | 2025-05-14 09:56:42 | 2025-05-14 10:01:14 | 0h 05m |
| 54891 | TCV | CRITICAL: System Health: Systemd State on it.tcv.org.uk | 2025-05-20 15:28:21 | 2025-05-20 15:38:55 | 0h 11m |
| 54875 | OpenCorporates | DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)) | 2025-05-19 17:07:52 | 2025-05-19 17:26:03 | 0h 18m |
| 54871 | Trident Honda | smbfs1.trident.lan high disk usage /svr (sdb) | 2025-05-20 15:54:24 | 2025-05-20 15:56:32 | 0h 02m |
| 54898 | Quickline | Zabbix application failure | 2025-05-21 17:09:49 | 2025-05-21 17:23:55 | 0h 14m |
| 54881 | OpenCorporates | Please remove from any systems | 2025-05-19 15:46:04 | 2025-05-19 16:06:13 | 0h 20m |
| 54902 | Crystal Units | crylonlis001/2.crystal.local Pacemaker CRM event | 2025-05-21 11:01:17 | 2025-05-21 11:12:52 | 0h 12m |
| 54618 | OpenCorporates | web / api / frontend redis | 2025-05-08 10:02:12 | 2025-05-08 10:03:32 | 0h 01m |
| 54621 | OpenCorporates | Frontend Sentinels | 2025-04-29 08:35:40 | 2025-04-29 10:28:45 | 1h 53m |
| 54638 | BD Group | ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts | 2025-04-28 08:54:38 | 2025-04-28 09:02:15 | 0h 08m |
| 54639 | eTherapeutics | dgx2.internal.etherapeutics.co.uk volume usage / | 2025-04-30 10:51:32 | 2025-04-30 10:53:01 | 0h 01m |
| 54645 | Sucden | Mail Queue Check not working | declan | 2025-04-28 15:38:45 | 2025-04-28 15:46:32 | 0h 08m |
| 54646 | BD Group | CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-04-28 12:57:11 | 2025-04-28 12:59:15 | 0h 02m |
| 54648 | Tusk IC | TUSK IC: Linux password reset | 2025-04-28 15:48:28 | 2025-04-30 16:07:00 | 0h 19m |
| 54650 | Geograph | Persistent Volume filling up | 2025-04-28 14:55:34 | 2025-04-28 15:21:57 | 0h 26m |
| 54652 | Tusk IC | DOWN: *.tusknet | 2025-04-28 16:59:54 | None | 7h 00m |
| 54654 | Cambridge Flow Solutions | cfsj01 node reboot | 2025-04-28 17:27:40 | 2025-04-28 17:29:53 | 0h 02m |
| 54656 | OpenCorporates | CRITICAL: Check Ceph Health on san1.opencorporates.internal | 2025-04-29 10:31:40 | 2025-04-30 10:50:55 | 0h 19m |
| 54659 | OpenCorporates | OC system removals | 2025-04-29 12:10:34 | None | 1d 1h 49m |
| 54660 | AskBio | docker version on iona/mull/coll/jura | 2025-05-02 12:10:55 | 2025-05-02 16:04:24 | 3h 53m |
| 54669 | Quickline | aql-svr-zabbix-app: failed system updates | 2025-05-02 09:03:34 | 2025-05-02 09:21:50 | 0h 18m |
| 54662 | TCV | TCV-Web4 PHP | 2025-05-06 08:00:42 | 2025-05-06 08:01:33 | 0h 01m |
| 54663 | AskBio | group change for Andrew Kirkwood | 2025-05-02 11:03:47 | 2025-05-02 11:40:00 | 0h 36m |
| 54665 | Kahootz | EC private key for a client TLS certificate | 2025-04-30 12:45:29 | 2025-04-30 12:48:14 | 0h 03m |
| 54666 | Sucden | *.sucden.co.uk unmerged configuration files | 2025-04-30 15:48:40 | 2025-04-30 16:37:14 | 0h 49m |
| 54671 | TCV | WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk | 2025-05-06 13:47:36 | 2025-05-06 14:13:10 | 0h 26m |
| 54672 | Kahootz | Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar. | 2025-05-02 10:18:47 | 2025-05-02 11:38:37 | 1h 20m |
| 54674 | AskBio | WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com | 2025-05-02 11:34:30 | 2025-05-02 11:36:28 | 0h 02m |
| 54681 | AskBio | Http to https | 2025-05-07 11:04:34 | 2025-05-07 11:36:11 | 0h 32m |
| 54683 | OpenCorporates | backgrounder2 stalled | 2025-05-02 11:16:11 | 2025-05-02 11:32:15 | 0h 16m |
| 54684 | AskBio | edb-lab-skye.askbio.com storage volume usage / | 2025-05-02 13:43:40 | 2025-05-02 15:19:32 | 1h 36m |
| 54685 | Edinburgh University | mathsgpu2/3 offline | 2025-05-02 17:50:16 | 2025-05-06 09:53:15 | 1d 6h 03m |
| 54693 | Ingeus | Ingeus: login to Azure | 2025-05-06 10:40:17 | 2025-05-06 10:50:03 | 0h 10m |
| 54696 | Sucden | Unmerged config files on interstar03,04,05 | 2025-05-06 09:56:00 | 2025-05-06 10:08:41 | 0h 13m |
| 54835 | OpenCorporates | sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate | 2025-05-13 13:03:08 | None | 1d 0h 57m |
| 54697 | DLS Plastics | WARNING: Mail: Queue Length on dls-filestore1.dls.internal | 2025-05-06 11:54:30 | 2025-05-06 12:02:30 | 0h 08m |
| 54699 | Tusk IC | DOWN: *.tusknet | 2025-05-06 15:34:33 | 2025-05-06 15:38:10 | 0h 04m |
| 54906 | Sucden | GS2 PTP investigation | 2025-05-21 15:51:12 | 2025-05-21 17:05:06 | 1h 14m |
| 54743 | OpenCorporates | Backgrounder2 crash | 2025-05-06 15:19:12 | 2025-05-06 15:20:41 | 0h 01m |
| 54749 | JISC | Re: Google Cloud Armor WAF Implementation Testing | 2025-05-07 16:38:41 | 2025-05-07 16:46:44 | 0h 08m |
| 54751 | Cirencester College | Remove from support: ccweb02,ccweb03,ccsitert | 2025-05-07 09:55:07 | 2025-05-07 10:11:40 | 0h 17m |
| 54752 | Lantech | Liaising in relation to IPA moodle.ipa.ie | 2025-05-07 14:10:33 | 2025-05-07 14:11:06 | 0h 01m |
| 54763 | eTherapeutics | Upgrade GitLab to 17.11.2 | 2025-05-09 08:00:13 | 2025-05-09 08:30:31 | 0h 30m |
| 54764 | OpenCorporates | Upgrade GitLab to 17.11.2 | 2025-05-08 11:49:36 | 2025-05-08 11:50:52 | 0h 01m |
| 54765 | Geograph | Upgrade GitLab to 17.11.2 | 2025-05-08 17:11:19 | 2025-05-08 17:32:05 | 0h 21m |
| 54766 | Quickline | RADIUS | 2025-05-08 12:40:26 | 2025-05-08 12:49:11 | 0h 09m |
| 54775 | OpenCorporates | CRITICAL: Systemd State on sql13.opencorporates.internal | 2025-05-09 13:30:44 | 2025-05-09 13:49:08 | 0h 18m |
| 54778 | Quickline | Drive Filling - RADIUS | 2025-05-09 09:51:23 | 2025-05-09 09:52:42 | 0h 01m |
| 54779 | eTherapeutics | WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk | 2025-05-09 11:09:26 | 2025-05-09 11:21:22 | 0h 12m |
| 54909 | Geograph | Geograph Gitlab upgrade (18.0.1) | 2025-05-22 10:41:04 | 2025-05-22 11:47:29 | 1h 06m |
| 54911 | eTherapeutics | ETX Gitlab upgrade (18.0.1) | 2025-05-23 08:03:26 | 2025-05-23 08:06:31 | 0h 03m |
| 54966 | OGT | UBad drive in Manuel | 2025-05-30 09:45:56 | 2025-05-30 10:18:37 | 0h 33m |
| 54796 | Novadata | arcturus.novadata.internal disk volume usage /home | 2025-05-13 11:54:22 | 2025-05-13 12:04:51 | 0h 10m |
| 54919 | Gravytrain | Setup client services portal access for Andrew and Greg (GravyTrain) | 2025-05-23 11:13:56 | 2025-05-23 13:19:19 | 2h 05m |
| 54933 | AskBio | Alex | 2025-05-23 16:14:20 | 2025-05-23 16:22:50 | 0h 09m |
| 54935 | OpenCorporates | Newport data centre unreachable | 2025-05-27 09:45:18 | 2025-05-27 09:54:53 | 0h 10m |
| 54942 | Sucden | Brief VPN outage | 2025-05-27 10:54:20 | 2025-05-27 11:26:11 | 0h 32m |
| 54944 | OGT | rodney1.internal.ogtip.com reboot | 2025-05-27 09:55:04 | 2025-05-27 10:14:29 | 0h 19m |
| 54946 | Advensys | CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal | 2025-05-27 09:54:58 | 2025-05-27 09:56:45 | 0h 02m |
| 54947 | eTherapeutics | etx/prod/gitlab postgress data pvc usage | 2025-05-27 11:04:02 | 2025-05-27 11:15:06 | 0h 11m |
| 54948 | DLS Plastics | Site down: DLS Peterborough | 2025-05-27 13:54:20 | None | 1d 0h 06m |
| 54950 | OpenCorporates | Monitoring Alert: CPU usage in RDS | 2025-05-28 10:01:18 | 2025-05-28 11:16:04 | 1h 15m |
| 54957 | JISC | Google Cloud Armor WAF Implementation Testing Followup | 2025-05-29 09:53:00 | 2025-05-29 10:06:10 | 0h 13m |
| 54952 | AskBio | CRITICAL: Networking: SSH on edb-coll.askbio.com | 2025-05-28 11:10:17 | 2025-05-28 11:32:59 | 0h 23m |
| 54956 | Sucden | Current Open Tickets for Sucden | 2025-05-28 13:13:18 | 2025-05-28 13:17:53 | 0h 05m |
| 54963 | Entrepreneurs Circle | Urgent Update Required: IP Address Change | 2025-05-29 15:38:47 | 2025-05-29 16:01:48 | 0h 23m |
| 54968 | Gravytrain | TCL updates service failed on app.prod.bf1.grvytrn.co.uk | 2025-05-30 09:12:34 | 2025-05-30 09:19:27 | 0h 07m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (6c029d07)