| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54776 | Ingeus | DaemonSet rollout stuck | kube-system/csi-azuredisk-node | 2025-05-12 10:14:33 | 2025-05-12 10:56:00 | 0h 41m |
| 54582 | Quickline | DNS issues on aql-svr-zabbix-app.quickline.co.uk | 2025-04-16 17:55:54 | 2025-04-16 18:01:02 | 0h 05m |
| 54603 | Sysdoc | URL Change for pipelines | 2025-05-08 10:08:37 | 2025-05-08 10:10:19 | 0h 02m |
| 54566 | Aston Matthews | Support Tree / Aston Matthews - Linux Support | 2025-04-29 15:59:55 | 2025-04-29 17:01:12 | 1h 01m |
| 54837 | AskBio | Root Passwords for Darkmatter, MacLoud, Talisker, Skye | 2025-05-13 14:47:06 | 2025-05-13 15:00:43 | 0h 14m |
| 53567 | OGT | Borgmatic issues at OGT | 2025-05-13 12:38:32 | 2025-05-13 12:40:52 | 0h 02m |
| 54509 | OGT | Borg backup running long | 2025-04-14 14:15:57 | 2025-04-14 14:16:39 | 0h 01m |
| 54787 | AskBio | edb-mull.askbio.com config/timeouts | 2025-05-12 10:56:23 | 2025-05-12 11:15:31 | 0h 19m |
| 54606 | JISC | OpenAthens patching | 2025-04-23 09:26:24 | 2025-04-23 09:31:10 | 0h 05m |
| 54783 | Sucden | interstar01/3.sucden.co.uk Systemd State | 2025-05-12 11:15:53 | 2025-05-12 14:43:45 | 3h 28m |
| 54647 | Azura | Ocado Firewall | 2025-04-28 13:04:11 | 2025-04-28 13:24:04 | 0h 20m |
| 54842 | AskBio | New Server and BMC IPs | 2025-05-14 10:04:38 | 2025-05-14 11:04:20 | 0h 60m |
| 54607 | Tusk IC | 'arpanpal' gid | 2025-04-23 09:52:08 | 2025-04-23 10:01:27 | 0h 09m |
| 54569 | TCV | mis.tcv.org.uk is unreachable | 2025-04-16 08:00:00 | 2025-04-16 08:14:00 | 0h 14m |
| 54479 | OpenCorporates | Improve OC ES monitoring | 2025-04-23 10:15:42 | 2025-04-23 10:31:30 | 0h 16m |
| 54520 | AskBio | /tmp cleared on Coll, Jura, Mull and Iona | 2025-04-15 13:01:51 | 2025-04-15 13:05:06 | 0h 03m |
| 54790 | eTherapeutics | DGX SSH keys | 2025-05-13 15:01:50 | 2025-05-13 15:23:12 | 0h 21m |
| 54601 | OpenCorporates | Frontend Redis Dump | 2025-04-24 10:30:24 | 2025-04-24 10:46:07 | 0h 16m |
| 54869 | AskBio | cc'd tickets | 2025-05-16 12:08:55 | 2025-05-16 12:13:29 | 0h 05m |
| 54867 | AskBio | Login Failure | 2025-05-16 10:08:39 | 2025-05-16 10:10:40 | 0h 02m |
| 54644 | Sucden | SpanHost service failed | 2025-04-28 15:51:48 | 2025-04-28 16:09:52 | 0h 18m |
| 54756 | AskBio | Gitlab group access token as ENV variable? | 2025-05-07 17:04:21 | 2025-05-07 17:06:49 | 0h 02m |
| 54599 | TCV | TCV DNS performance | 2025-04-22 11:26:47 | 2025-04-22 11:48:56 | 0h 22m |
| 54753 | OGT | Borg to Restic Switch | 2025-05-15 15:08:53 | 2025-05-20 16:59:54 | 1h 51m |
| 54741 | Gravytrain | web.prod.bf2.bedfordinsurance.co.uk | 2025-05-12 12:52:35 | None | 1d 1h 07m |
| 54789 | Tusk IC | mammoth.tusknet disk volume usage /srv/scratch | 2025-05-16 09:01:47 | 2025-05-16 09:05:19 | 0h 04m |
| 54497 | Sucden | FW: STAR hardware decommission | 2025-04-17 15:13:48 | 2025-04-17 16:00:31 | 0h 47m |
| 54846 | OGT | *.ogtip.com connectivity issue | 2025-05-14 10:56:41 | 2025-05-14 11:07:14 | 0h 11m |
| 54838 | AskBio | AskBio Highly Available Reverse Proxy | 2025-05-13 15:51:08 | 2025-05-13 15:54:01 | 0h 03m |
| 54483 | OpenCorporates | OpenC Release | 2025-04-11 11:29:57 | None | 1d 2h 30m |
| 54649 | AskBio | Gitlab runners | 2025-05-02 12:00:31 | 2025-05-02 12:06:26 | 0h 06m |
| 54577 | eTherapeutics | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk | 2025-04-16 11:01:02 | 2025-04-16 12:00:11 | 0h 59m |
| 54562 | Quickline | aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade | 2025-05-02 11:41:02 | 2025-05-02 11:42:05 | 0h 01m |
| 54397 | Ingeus | Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s) | 2025-04-28 16:19:24 | 2025-04-28 16:20:55 | 0h 02m |
| 54615 | Kahootz | Daily dashboard (RT-34259) empty again | 2025-04-24 09:30:00 | 2025-04-24 09:48:18 | 0h 18m |
| 54738 | Gravytrain | app.prod.bf1.grvytrn.co.uk | 2025-05-12 13:09:47 | None | 1d 0h 50m |
| 54739 | Gravytrain | app.prod.qs1.grvytrn.co.uk | 2025-05-12 13:05:00 | None | 1d 0h 55m |
| 54502 | OpenCorporates | san1 drive failure | 2025-04-25 09:08:11 | 2025-04-25 11:56:17 | 2h 48m |
| 54740 | Gravytrain | prod.gt1.grvytrn.co.uk | 2025-05-12 12:48:01 | None | 1d 1h 12m |
| 54346 | AskBio | Datavita server migration | 2025-05-07 16:25:08 | 2025-05-12 16:27:51 | 0h 03m |
| 54608 | Sucden | Service Removals | 2025-04-23 14:43:14 | None | 9h 17m |
| 54651 | Tusk IC | change user passwords | 2025-05-06 10:24:27 | 2025-05-06 10:26:35 | 0h 02m |
| 54782 | BD Group | ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts | 2025-05-12 15:30:31 | 2025-05-12 16:13:42 | 0h 43m |
| 54670 | ERF Electrical | FTP Access - erfelectrical.co.uk / erfmakingme | 2025-05-08 12:04:39 | 2025-05-08 12:25:20 | 0h 21m |
| 54748 | Tusk IC | new sudo user | 2025-05-07 09:28:34 | 2025-05-07 09:45:08 | 0h 17m |
| 54506 | AskBio | edb-coll: restic-home-backup.service fails | 2025-04-14 13:40:21 | None | 1d 0h 20m |
| 54164 | Sucden | Sucden systems monitoring cleanup | 2025-04-14 12:39:13 | 2025-04-14 17:04:33 | 4h 25m |
| 54372 | OpenCorporates | Improve OC mysql cluster monitoring | 2025-04-23 10:30:58 | 2025-04-23 11:13:38 | 0h 43m |
| 54482 | Ingeus | Git Repository is not Ready | 2025-04-16 15:45:56 | 2025-04-16 16:23:08 | 0h 37m |
| 54576 | BD Group | PEN Tests | 2025-04-16 10:50:28 | 2025-04-16 10:52:02 | 0h 02m |
| 54563 | Lantech | ipa-m3.private.ipa.ie distro upgrade | 2025-05-07 09:17:20 | 2025-05-07 17:39:58 | 8h 23m |
| 54513 | Trident Honda | Storage alert: / on smbfs1.trident.lan | 2025-04-14 10:02:03 | 2025-04-14 10:12:48 | 0h 11m |
| 54678 | Cambridge Flow Solutions | Ansys issue and move SLURM master | 2025-05-14 11:23:58 | 2025-05-20 09:50:01 | 2d 2h 26m |
| 54564 | DLS Plastics | dls-zimbra1.dls.internal distro upgrade | 2025-05-06 12:18:51 | 2025-05-06 12:19:52 | 0h 01m |
| 54510 | AskBio | Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com | 2025-04-15 13:19:17 | 2025-04-15 14:51:19 | 1h 32m |
| 54077 | Sucden | Support for svaolmgs201 | 2025-04-15 14:54:43 | None | 9h 05m |
| 54511 | OpenCorporates | sec1 backup failure | 2025-04-23 08:29:49 | 2025-04-23 08:42:15 | 0h 12m |
| 54793 | Novadata | arcturus failed system updates | 2025-05-13 08:51:10 | None | 1d 5h 09m |
| 54324 | Sucden | Onboarding of svaolmgs201 | 2025-04-14 10:40:07 | 2025-04-14 11:23:46 | 0h 44m |
| 54440 | OpenCorporates | ElastiCache Monitoring | 2025-05-08 10:11:00 | 2025-05-08 10:27:47 | 0h 17m |
| 54393 | TCV | Test domain? | 2025-04-14 17:09:25 | 2025-04-14 17:20:33 | 0h 11m |
| 54565 | OGT | /srv on blaney.internal.ogtip.com is at 91% utilisation | 2025-04-15 13:38:45 | 2025-04-15 13:50:22 | 0h 12m |
| 54755 | AskBio | prompt-softdev.askbio.com and capsiddb-softdev.askbio.com | 2025-05-08 10:03:22 | 2025-05-08 10:07:17 | 0h 04m |
| 54735 | ITC Compliance | Expiring certificate: ITC Compliance | 2025-05-08 10:33:16 | 2025-05-08 11:01:22 | 0h 28m |
| 54757 | AskBio | CRITICAL: System Health: Systemd State on edb-iona.askbio.com | 2025-05-08 09:47:21 | 2025-05-08 09:47:50 | 0h 00m |
| 54769 | OpenCorporates | Backgrounder2 crash | 2025-05-08 13:09:42 | 2025-05-08 14:44:41 | 1h 35m |
| 54642 | Sucden | openibd in a failed state | 2025-04-28 16:11:35 | 2025-04-28 16:36:19 | 0h 25m |
| 54591 | Novadata | X2go connection failure | 2025-04-17 15:39:29 | 2025-04-17 15:53:12 | 0h 14m |
| 54595 | OpenCorporates | frontend-sentinel12.opencorporates.internal | 2025-04-18 02:09:13 | 2025-04-18 02:17:41 | 0h 08m |
| 54600 | Entrepreneurs Circle | Urgent Update Required: IP Address Change for New HQ | 2025-04-22 11:51:22 | 2025-04-22 11:57:22 | 0h 06m |
| 54598 | Gravytrain | prod.gt1.grvytrn.co.uk disk full | 2025-04-22 09:58:33 | 2025-04-22 10:02:11 | 0h 04m |
| 54574 | OpenCorporates | Better uptime | 2025-04-16 09:08:18 | 2025-04-16 10:30:24 | 1h 22m |
| 54770 | Econic Bio | Configure Microsoft 365 Identity Provider | 2025-05-14 14:18:57 | 2025-05-14 14:27:00 | 0h 08m |
| 54797 | Lantech | IPA-M3 Database backup schedule | 2025-05-14 09:02:45 | 2025-05-14 09:19:13 | 0h 16m |
| 54852 | eTherapeutics | Gitlab issues | 2025-05-14 16:04:32 | 2025-05-14 16:28:17 | 0h 24m |
| 54798 | Gravytrain | app.prod.qs1.grvytrn.co.uk unmerged config | 2025-05-13 09:58:09 | 2025-05-13 09:59:48 | 0h 02m |
| 54799 | OGT | *.ogtip.com connectivity issue | 2025-05-13 09:01:23 | 2025-05-13 09:03:21 | 0h 02m |
| 54841 | Quickline | CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk | 2025-05-13 17:11:56 | 2025-05-13 17:18:17 | 0h 06m |
| 54667 | TCV | mis.tcv.org.uk | 2025-05-06 10:54:07 | 2025-05-06 11:36:57 | 0h 43m |
| 54643 | Sucden | DKMS in a failed state | interstar01,2 | 2025-05-07 16:56:34 | 2025-05-09 12:07:46 | 1d 9h 11m |
| 54800 | NFW | nfw access issue | 2025-05-13 09:17:27 | 2025-05-13 10:29:49 | 1h 12m |
| 54585 | ERF Electrical | WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk | 2025-04-23 08:49:37 | 2025-04-23 09:01:35 | 0h 12m |
| 54588 | Reigate College | Backups cannot reach rc-mss.reigate.ac.uk | 2025-04-22 10:54:34 | 2025-04-22 11:07:58 | 0h 13m |
| 54575 | OpenCorporates | OpenC - GitHub PR to deploy code to PreProd environment | 2025-04-16 10:40:16 | None | 1d 3h 20m |
| 54736 | ITC Compliance | DR Testing | 2025-05-13 11:16:05 | 2025-05-13 11:34:02 | 0h 18m |
| 54567 | OpenCorporates | OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow | 2025-04-15 13:57:59 | None | 1d 0h 02m |
| 54692 | STS NHS FT | Quarterly Systems Check | 2025-05-06 12:08:45 | 2025-05-06 12:35:03 | 0h 26m |
| 54845 | Cambridge Flow Solutions | cfsj0*.cfs connection lost | 2025-05-14 09:56:42 | 2025-05-14 10:01:14 | 0h 05m |
| 54617 | Geograph | Geograph Gitlab upgrade (17.11.1) | 2025-04-24 10:01:03 | 2025-04-24 12:35:40 | 2h 35m |
| 54604 | OpenCorporates | frontend-sentinel12 connection fail | 2025-04-23 08:42:30 | 2025-04-23 08:49:26 | 0h 07m |
| 54610 | OpenCorporates | frontend-sentinel12 redis ping problem | 2025-04-23 15:32:53 | 2025-04-23 15:46:37 | 0h 14m |
| 54614 | OpenCorporates | OpenCorporates Gitlab upgrade 17.11.1 | 2025-04-24 08:30:54 | 2025-04-24 08:57:43 | 0h 27m |
| 54616 | eTherapeutics | ETX Gitlab upgrade (17.11.1) | 2025-04-25 07:58:41 | 2025-04-25 08:55:37 | 0h 57m |
| 54618 | OpenCorporates | web / api / frontend redis | 2025-05-08 10:02:12 | 2025-05-08 10:03:32 | 0h 01m |
| 54619 | Global Brands | CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal | 2025-04-24 12:09:32 | 2025-04-24 12:33:44 | 0h 24m |
| 54621 | OpenCorporates | Frontend Sentinels | 2025-04-29 08:35:40 | 2025-04-29 10:28:45 | 1h 53m |
| 54622 | BD Group | IP Whitelisting | 2025-04-24 15:34:30 | 2025-04-24 17:06:43 | 1h 32m |
| 54624 | OpenCorporates | [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope | 2025-04-25 10:55:05 | 2025-04-25 10:58:22 | 0h 03m |
| 54623 | OGT | blaney.internal.ogtip.com disk volume usage /srv | 2025-04-24 15:59:24 | 2025-04-24 16:16:57 | 0h 18m |
| 54634 | Kahootz | Puppet config | 2025-04-25 12:51:44 | 2025-04-25 13:55:05 | 1h 03m |
| 54635 | Kahootz | CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com | 2025-04-25 17:10:17 | None | 6h 50m |
| 54638 | BD Group | ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts | 2025-04-28 08:54:38 | 2025-04-28 09:02:15 | 0h 08m |
| 54639 | eTherapeutics | dgx2.internal.etherapeutics.co.uk volume usage / | 2025-04-30 10:51:32 | 2025-04-30 10:53:01 | 0h 01m |
| 54645 | Sucden | Mail Queue Check not working | declan | 2025-04-28 15:38:45 | 2025-04-28 15:46:32 | 0h 08m |
| 54646 | BD Group | CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-04-28 12:57:11 | 2025-04-28 12:59:15 | 0h 02m |
| 54648 | Tusk IC | TUSK IC: Linux password reset | 2025-04-28 15:48:28 | 2025-04-30 16:07:00 | 0h 19m |
| 54650 | Geograph | Persistent Volume filling up | 2025-04-28 14:55:34 | 2025-04-28 15:21:57 | 0h 26m |
| 54652 | Tusk IC | DOWN: *.tusknet | 2025-04-28 16:59:54 | None | 7h 00m |
| 54654 | Cambridge Flow Solutions | cfsj01 node reboot | 2025-04-28 17:27:40 | 2025-04-28 17:29:53 | 0h 02m |
| 54656 | OpenCorporates | CRITICAL: Check Ceph Health on san1.opencorporates.internal | 2025-04-29 10:31:40 | 2025-04-30 10:50:55 | 0h 19m |
| 54659 | OpenCorporates | OC system removals | 2025-04-29 12:10:34 | None | 1d 1h 49m |
| 54660 | AskBio | docker version on iona/mull/coll/jura | 2025-05-02 12:10:55 | 2025-05-02 16:04:24 | 3h 53m |
| 54669 | Quickline | aql-svr-zabbix-app: failed system updates | 2025-05-02 09:03:34 | 2025-05-02 09:21:50 | 0h 18m |
| 54662 | TCV | TCV-Web4 PHP | 2025-05-06 08:00:42 | 2025-05-06 08:01:33 | 0h 01m |
| 54663 | AskBio | group change for Andrew Kirkwood | 2025-05-02 11:03:47 | 2025-05-02 11:40:00 | 0h 36m |
| 54665 | Kahootz | EC private key for a client TLS certificate | 2025-04-30 12:45:29 | 2025-04-30 12:48:14 | 0h 03m |
| 54666 | Sucden | *.sucden.co.uk unmerged configuration files | 2025-04-30 15:48:40 | 2025-04-30 16:37:14 | 0h 49m |
| 54671 | TCV | WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk | 2025-05-06 13:47:36 | 2025-05-06 14:13:10 | 0h 26m |
| 54672 | Kahootz | Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar. | 2025-05-02 10:18:47 | 2025-05-02 11:38:37 | 1h 20m |
| 54674 | AskBio | WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com | 2025-05-02 11:34:30 | 2025-05-02 11:36:28 | 0h 02m |
| 54681 | AskBio | Http to https | 2025-05-07 11:04:34 | 2025-05-07 11:36:11 | 0h 32m |
| 54683 | OpenCorporates | backgrounder2 stalled | 2025-05-02 11:16:11 | 2025-05-02 11:32:15 | 0h 16m |
| 54684 | AskBio | edb-lab-skye.askbio.com storage volume usage / | 2025-05-02 13:43:40 | 2025-05-02 15:19:32 | 1h 36m |
| 54685 | Edinburgh University | mathsgpu2/3 offline | 2025-05-02 17:50:16 | 2025-05-06 09:53:15 | 1d 6h 03m |
| 54693 | Ingeus | Ingeus: login to Azure | 2025-05-06 10:40:17 | 2025-05-06 10:50:03 | 0h 10m |
| 54696 | Sucden | Unmerged config files on interstar03,04,05 | 2025-05-06 09:56:00 | 2025-05-06 10:08:41 | 0h 13m |
| 54835 | OpenCorporates | sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate | 2025-05-13 13:03:08 | None | 1d 0h 57m |
| 54697 | DLS Plastics | WARNING: Mail: Queue Length on dls-filestore1.dls.internal | 2025-05-06 11:54:30 | 2025-05-06 12:02:30 | 0h 08m |
| 54699 | Tusk IC | DOWN: *.tusknet | 2025-05-06 15:34:33 | 2025-05-06 15:38:10 | 0h 04m |
| 54743 | OpenCorporates | Backgrounder2 crash | 2025-05-06 15:19:12 | 2025-05-06 15:20:41 | 0h 01m |
| 54749 | JISC | Re: Google Cloud Armor WAF Implementation Testing | 2025-05-07 16:38:41 | 2025-05-07 16:46:44 | 0h 08m |
| 54751 | Cirencester College | Remove from support: ccweb02,ccweb03,ccsitert | 2025-05-07 09:55:07 | 2025-05-07 10:11:40 | 0h 17m |
| 54752 | Lantech | Liaising in relation to IPA moodle.ipa.ie | 2025-05-07 14:10:33 | 2025-05-07 14:11:06 | 0h 01m |
| 54763 | eTherapeutics | Upgrade GitLab to 17.11.2 | 2025-05-09 08:00:13 | 2025-05-09 08:30:31 | 0h 30m |
| 54764 | OpenCorporates | Upgrade GitLab to 17.11.2 | 2025-05-08 11:49:36 | 2025-05-08 11:50:52 | 0h 01m |
| 54765 | Geograph | Upgrade GitLab to 17.11.2 | 2025-05-08 17:11:19 | 2025-05-08 17:32:05 | 0h 21m |
| 54766 | Quickline | RADIUS | 2025-05-08 12:40:26 | 2025-05-08 12:49:11 | 0h 09m |
| 54775 | OpenCorporates | CRITICAL: Systemd State on sql13.opencorporates.internal | 2025-05-09 13:30:44 | 2025-05-09 13:49:08 | 0h 18m |
| 54778 | Quickline | Drive Filling - RADIUS | 2025-05-09 09:51:23 | 2025-05-09 09:52:42 | 0h 01m |
| 54779 | eTherapeutics | WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk | 2025-05-09 11:09:26 | 2025-05-09 11:21:22 | 0h 12m |
| 54796 | Novadata | arcturus.novadata.internal disk volume usage /home | 2025-05-13 11:54:22 | 2025-05-13 12:04:51 | 0h 10m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (6c029d07)