15 minute update

05 May - 09 May

RT	Client	Subject	First work started	First post-work reply	Time to reply
54603	Sysdoc	URL Change for pipelines	2025-05-08 10:08:37	2025-05-08 10:10:19	0h 02m
54756	AskBio	Gitlab group access token as ENV variable?	2025-05-07 17:04:21	2025-05-07 17:06:49	0h 02m
54741	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk	2025-05-12 12:52:35	None	1d 1h 07m
54738	Gravytrain	app.prod.bf1.grvytrn.co.uk	2025-05-12 13:09:47	None	1d 0h 50m
54739	Gravytrain	app.prod.qs1.grvytrn.co.uk	2025-05-12 13:05:00	None	1d 0h 55m
54740	Gravytrain	prod.gt1.grvytrn.co.uk	2025-05-12 12:48:01	None	1d 1h 12m
54346	AskBio	Datavita server migration	2025-05-07 16:25:08	2025-05-12 16:27:51	0h 03m
54651	Tusk IC	change user passwords	2025-05-06 10:24:27	2025-05-06 10:26:35	0h 02m
54670	ERF Electrical	FTP Access - erfelectrical.co.uk / erfmakingme	2025-05-08 12:04:39	2025-05-08 12:25:20	0h 21m
54748	Tusk IC	new sudo user	2025-05-07 09:28:34	2025-05-07 09:45:08	0h 17m
54563	Lantech	ipa-m3.private.ipa.ie distro upgrade	2025-05-07 09:17:20	2025-05-07 17:39:58	8h 23m
54564	DLS Plastics	dls-zimbra1.dls.internal distro upgrade	2025-05-06 12:18:51	2025-05-06 12:19:52	0h 01m
54440	OpenCorporates	ElastiCache Monitoring	2025-05-08 10:11:00	2025-05-08 10:27:47	0h 17m
54755	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com	2025-05-08 10:03:22	2025-05-08 10:07:17	0h 04m
54735	ITC Compliance	Expiring certificate: ITC Compliance	2025-05-08 10:33:16	2025-05-08 11:01:22	0h 28m
54757	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com	2025-05-08 09:47:21	2025-05-08 09:47:50	0h 00m
54769	OpenCorporates	Backgrounder2 crash	2025-05-08 13:09:42	2025-05-08 14:44:41	1h 35m
54667	TCV	mis.tcv.org.uk	2025-05-06 10:54:07	2025-05-06 11:36:57	0h 43m
54643	Sucden	DKMS in a failed state \| interstar01,2	2025-05-07 16:56:34	2025-05-09 12:07:46	1d 9h 11m
54692	STS NHS FT	Quarterly Systems Check	2025-05-06 12:08:45	2025-05-06 12:35:03	0h 26m
54618	OpenCorporates	web / api / frontend redis	2025-05-08 10:02:12	2025-05-08 10:03:32	0h 01m
54662	TCV	TCV-Web4 PHP	2025-05-06 08:00:42	2025-05-06 08:01:33	0h 01m
54671	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk	2025-05-06 13:47:36	2025-05-06 14:13:10	0h 26m
54681	AskBio	Http to https	2025-05-07 11:04:34	2025-05-07 11:36:11	0h 32m
54685	Edinburgh University	mathsgpu2/3 offline	2025-05-02 17:50:16	2025-05-06 09:53:15	1d 6h 03m
54693	Ingeus	Ingeus: login to Azure	2025-05-06 10:40:17	2025-05-06 10:50:03	0h 10m
54696	Sucden	Unmerged config files on interstar03,04,05	2025-05-06 09:56:00	2025-05-06 10:08:41	0h 13m
54697	DLS Plastics	WARNING: Mail: Queue Length on dls-filestore1.dls.internal	2025-05-06 11:54:30	2025-05-06 12:02:30	0h 08m
54699	Tusk IC	DOWN: *.tusknet	2025-05-06 15:34:33	2025-05-06 15:38:10	0h 04m
54743	OpenCorporates	Backgrounder2 crash	2025-05-06 15:19:12	2025-05-06 15:20:41	0h 01m
54749	JISC	Re: Google Cloud Armor WAF Implementation Testing	2025-05-07 16:38:41	2025-05-07 16:46:44	0h 08m
54751	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert	2025-05-07 09:55:07	2025-05-07 10:11:40	0h 17m
54752	Lantech	Liaising in relation to IPA moodle.ipa.ie	2025-05-07 14:10:33	2025-05-07 14:11:06	0h 01m
54763	eTherapeutics	Upgrade GitLab to 17.11.2	2025-05-09 08:00:13	2025-05-09 08:30:31	0h 30m
54764	OpenCorporates	Upgrade GitLab to 17.11.2	2025-05-08 11:49:36	2025-05-08 11:50:52	0h 01m
54765	Geograph	Upgrade GitLab to 17.11.2	2025-05-08 17:11:19	2025-05-08 17:32:05	0h 21m
54766	Quickline	RADIUS	2025-05-08 12:40:26	2025-05-08 12:49:11	0h 09m
54775	OpenCorporates	CRITICAL: Systemd State on sql13.opencorporates.internal	2025-05-09 13:30:44	2025-05-09 13:49:08	0h 18m
54778	Quickline	Drive Filling - RADIUS	2025-05-09 09:51:23	2025-05-09 09:52:42	0h 01m
54779	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk	2025-05-09 11:09:26	2025-05-09 11:21:22	0h 12m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	130.446 msec
System CPU time	3.577 msec
Total CPU time	134.023 msec
Elapsed time	198.358 msec
Context switches	216 voluntary, 13 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-09&start=2025-05-05
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-09'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 5, 9), 'start': datetime.date(2025, 5, 5), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-05-09&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5463, rt_number=54756, queue=Requests, subject=Gitlab group access token as ENV variable? , ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5448, rt_number=54741, queue=Problems, subject=web.prod.bf2.bedfordinsurance.co.uk , ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:32:42, last_txn_id=0>, <Ticket(id=5445, rt_number=54738, queue=Problems, subject=app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:25:23, last_txn_id=0>, <Ticket(id=5446, rt_number=54739, queue=Problems, subject=app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:26:51, last_txn_id=0>, <Ticket(id=5447, rt_number=54740, queue=Problems, subject=prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:30:05, last_txn_id=0>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=5356, rt_number=54651, queue=Requests, subject=change user passwords , ticket_status=closed, client=Tusk IC, priority=42, created=2025-04-28 14:58:00, last_txn_id=0>, <Ticket(id=5377, rt_number=54670, queue=Requests, subject=FTP Access - erfelectrical.co.uk / erfmakingme, ticket_status=closed, client=ERF Electrical, priority=44, created=2025-05-01 08:22:46, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=5462, rt_number=54755, queue=Requests, subject=prompt-softdev.askbio.com and capsiddb-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-07 15:05:52, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5476, rt_number=54769, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-08 13:08:20, last_txn_id=0>, <Ticket(id=5374, rt_number=54667, queue=Requests, subject=mis.tcv.org.uk, ticket_status=closed, client=TCV, priority=44, created=2025-04-30 15:53:23, last_txn_id=0>, <Ticket(id=5348, rt_number=54643, queue=Problems, subject=DKMS in a failed state \| interstar01,2, ticket_status=closed, client=Sucden, priority=43, created=2025-04-28 11:53:03, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=5323, rt_number=54618, queue=Requests, subject=web / api / frontend redis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 12:01:04, last_txn_id=0>, <Ticket(id=5369, rt_number=54662, queue=Requests, subject=TCV-Web4 PHP, ticket_status=closed, client=TCV, priority=42, created=2025-04-30 07:33:44, last_txn_id=0>, <Ticket(id=5378, rt_number=54671, queue=Problems, subject=WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=42, created=2025-05-01 08:45:54, last_txn_id=0>, <Ticket(id=5388, rt_number=54681, queue=Requests, subject=Http to https , ticket_status=closed, client=AskBio, priority=41, created=2025-05-02 09:52:53, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5400, rt_number=54693, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-05-05 00:00:10, last_txn_id=0>, <Ticket(id=5403, rt_number=54696, queue=Incidents, subject=Unmerged config files on interstar03,04,05, ticket_status=closed, client=Sucden, priority=40, created=2025-05-06 09:10:04, last_txn_id=0>, <Ticket(id=5404, rt_number=54697, queue=Incidents, subject=WARNING: Mail: Queue Length on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=20, created=2025-05-06 09:16:08, last_txn_id=0>, <Ticket(id=5406, rt_number=54699, queue=Incidents, subject=DOWN: *.tusknet, ticket_status=closed, client=Tusk IC, priority=60, created=2025-05-06 09:30:01, last_txn_id=0>, <Ticket(id=5450, rt_number=54743, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-06 15:17:27, last_txn_id=0>, <Ticket(id=5456, rt_number=54749, queue=Requests, subject=Re: Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=61, created=2025-05-07 08:10:13, last_txn_id=0>, <Ticket(id=5458, rt_number=54751, queue=Requests, subject=Remove from support: ccweb02,ccweb03,ccsitert, ticket_status=closed, client=Cirencester College, priority=40, created=2025-05-07 09:15:22, last_txn_id=0>, <Ticket(id=5459, rt_number=54752, queue=Requests, subject=Liaising in relation to IPA moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=1, created=2025-05-07 10:12:47, last_txn_id=0>, <Ticket(id=5470, rt_number=54763, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-05-08 09:43:34, last_txn_id=0>, <Ticket(id=5471, rt_number=54764, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-05-08 09:44:42, last_txn_id=0>, <Ticket(id=5472, rt_number=54765, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=Geograph, priority=41, created=2025-05-08 09:46:12, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>]

15 minute update

05 May - 09 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions