| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54185 | AskBio | Gitlab move | 2025-04-08 11:35:16 | 2025-04-10 17:38:21 | 6h 03m |
| 54582 | Quickline | DNS issues on aql-svr-zabbix-app.quickline.co.uk | 2025-04-16 17:55:54 | 2025-04-16 18:01:02 | 0h 05m |
| 54566 | Aston Matthews | Support Tree / Aston Matthews - Linux Support | 2025-04-29 15:59:55 | 2025-04-29 17:01:12 | 1h 01m |
| 54509 | OGT | Borg backup running long | 2025-04-14 14:15:57 | 2025-04-14 14:16:39 | 0h 01m |
| 54606 | JISC | OpenAthens patching | 2025-04-23 09:26:24 | 2025-04-23 09:31:10 | 0h 05m |
| 54293 | OpenCorporates | frontend-sentinel11-13 puppet certificates | 2025-03-31 10:54:14 | 2025-03-31 10:59:26 | 0h 05m |
| 54277 | Gravytrain | PCCs for Gravytrain | 2025-04-10 21:10:09 | 2025-04-10 22:46:43 | 1h 37m |
| 54295 | OpenCorporates | Pls Remove | 2025-03-31 11:28:01 | 2025-03-31 12:03:09 | 0h 35m |
| 54134 | AskBio | Email from Iona and other datacentre servers | 2025-04-11 14:31:45 | 2025-04-11 14:39:07 | 0h 07m |
| 54239 | Ingeus | Fwd: Azure DevOps personal access token nearing expiration | 2025-04-01 15:11:22 | 2025-04-02 09:14:38 | 1d 8h 03m |
| 53354 | OGT | Configure UPSes | 2025-04-06 09:14:45 | 2025-04-06 09:21:47 | 0h 07m |
| 54647 | Azura | Ocado Firewall | 2025-04-28 13:04:11 | 2025-04-28 13:24:04 | 0h 20m |
| 54607 | Tusk IC | 'arpanpal' gid | 2025-04-23 09:52:08 | 2025-04-23 10:01:27 | 0h 09m |
| 54569 | TCV | mis.tcv.org.uk is unreachable | 2025-04-16 08:00:00 | 2025-04-16 08:14:00 | 0h 14m |
| 54376 | AskBio | CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com | 2025-04-07 19:00:40 | 2025-04-07 19:03:27 | 0h 03m |
| 54479 | OpenCorporates | Improve OC ES monitoring | 2025-04-23 10:15:42 | 2025-04-23 10:31:30 | 0h 16m |
| 54520 | AskBio | /tmp cleared on Coll, Jura, Mull and Iona | 2025-04-15 13:01:51 | 2025-04-15 13:05:06 | 0h 03m |
| 54601 | OpenCorporates | Frontend Redis Dump | 2025-04-24 10:30:24 | 2025-04-24 10:46:07 | 0h 16m |
| 54474 | Kahootz | Tomcat startup | 2025-04-10 20:52:02 | 2025-04-10 21:01:50 | 0h 10m |
| 54644 | Sucden | SpanHost service failed | 2025-04-28 15:51:48 | 2025-04-28 16:09:52 | 0h 18m |
| 54599 | TCV | TCV DNS performance | 2025-04-22 11:26:47 | 2025-04-22 11:48:56 | 0h 22m |
| 54336 | OpenCorporates | Openleis | 2025-04-02 14:52:43 | 2025-04-02 17:51:46 | 2h 59m |
| 54497 | Sucden | FW: STAR hardware decommission | 2025-04-17 15:13:48 | 2025-04-17 16:00:31 | 0h 47m |
| 54380 | OGT | manuel.internal.ogtip.com predictive disk failure | 2025-04-09 14:00:59 | 2025-04-10 13:55:12 | 2d 3h 54m |
| 54483 | OpenCorporates | OpenC Release | 2025-04-11 11:29:57 | None | 1d 2h 30m |
| 54649 | AskBio | Gitlab runners | 2025-05-02 12:00:31 | 2025-05-02 12:06:26 | 0h 06m |
| 54577 | eTherapeutics | CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk | 2025-04-16 11:01:02 | 2025-04-16 12:00:11 | 0h 59m |
| 54352 | TCV | TCV Domains | 2025-04-04 09:29:31 | 2025-04-04 09:53:16 | 0h 24m |
| 54562 | Quickline | aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade | 2025-05-02 11:41:02 | 2025-05-02 11:42:05 | 0h 01m |
| 54397 | Ingeus | Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s) | 2025-04-28 16:19:24 | 2025-04-28 16:20:55 | 0h 02m |
| 54615 | Kahootz | Daily dashboard (RT-34259) empty again | 2025-04-24 09:30:00 | 2025-04-24 09:48:18 | 0h 18m |
| 54402 | OGT | rodney1/2.internal.ogtip.com cluster issue | 2025-04-10 09:04:12 | 2025-04-10 09:10:10 | 0h 06m |
| 54502 | OpenCorporates | san1 drive failure | 2025-04-25 09:08:11 | 2025-04-25 11:56:17 | 2h 48m |
| 54323 | Entrepreneurs Circle | Request for IP Update – inprog.entrepreneurscircle.org - Access Issue | 2025-04-01 13:00:25 | 2025-04-01 13:05:00 | 0h 05m |
| 54608 | Sucden | Service Removals | 2025-04-23 14:43:14 | None | 9h 17m |
| 54312 | Entrepreneurs Circle | IP Address Change - SFTP | 2025-03-31 14:03:55 | 2025-03-31 14:10:40 | 0h 07m |
| 54268 | OpenCorporates | downgrade all the search1-5 from premier to business | 2025-03-27 13:29:44 | 2025-03-31 17:29:12 | 3h 59m |
| 54313 | Kahootz | CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com | 2025-03-31 14:12:44 | 2025-03-31 14:38:52 | 0h 26m |
| 54250 | AskBio | talisker.synpromics.com duply duration | 2025-03-31 11:48:40 | 2025-03-31 15:38:13 | 3h 50m |
| 54340 | NFW | Allias | 2025-04-03 14:53:21 | 2025-04-03 15:18:06 | 0h 25m |
| 54345 | AskBio | URGENT - Encryption Keys for COLL, JURA, IONA, MULL | 2025-04-03 16:18:28 | 2025-04-03 16:20:55 | 0h 02m |
| 54335 | Cambridge Flow Solutions | Ansys CFX 2024R2 not running on J cluster using slurm job scheduler | 2025-04-10 15:39:42 | 2025-04-10 15:44:38 | 0h 05m |
| 54388 | AskBio | Odd tcl/Docker behaviour | 2025-04-09 11:00:06 | 2025-04-10 17:43:49 | 6h 44m |
| 54305 | Sucden | multiple.sucden.co.uk timeouts | 2025-03-31 09:50:25 | 2025-03-31 09:53:47 | 0h 03m |
| 54506 | AskBio | edb-coll: restic-home-backup.service fails | 2025-04-14 13:40:21 | None | 1d 0h 20m |
| 54164 | Sucden | Sucden systems monitoring cleanup | 2025-04-14 12:39:13 | 2025-04-14 17:04:33 | 4h 25m |
| 54372 | OpenCorporates | Improve OC mysql cluster monitoring | 2025-04-23 10:30:58 | 2025-04-23 11:13:38 | 0h 43m |
| 54361 | OGT | Create client services account for Jolyon Holdstock | 2025-04-10 10:44:38 | 2025-04-10 11:34:30 | 0h 50m |
| 54482 | Ingeus | Git Repository is not Ready | 2025-04-16 15:45:56 | 2025-04-16 16:23:08 | 0h 37m |
| 54576 | BD Group | PEN Tests | 2025-04-16 10:50:28 | 2025-04-16 10:52:02 | 0h 02m |
| 54513 | Trident Honda | Storage alert: / on smbfs1.trident.lan | 2025-04-14 10:02:03 | 2025-04-14 10:12:48 | 0h 11m |
| 54382 | JISC | Google Cloud Armor WAF Implementation Testing | 2025-04-10 10:32:11 | 2025-04-10 10:32:22 | 0h 00m |
| 54343 | BD Group | Server Time Configuration | 2025-04-09 14:04:58 | 2025-04-09 14:21:19 | 0h 16m |
| 54510 | AskBio | Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com | 2025-04-15 13:19:17 | 2025-04-15 14:51:19 | 1h 32m |
| 54077 | Sucden | Support for svaolmgs201 | 2025-04-15 14:54:43 | None | 9h 05m |
| 54228 | ERF Electrical | Maintenance window | 2025-04-08 08:44:03 | 2025-04-09 08:45:14 | 0h 01m |
| 54511 | OpenCorporates | sec1 backup failure | 2025-04-23 08:29:49 | 2025-04-23 08:42:15 | 0h 12m |
| 54324 | Sucden | Onboarding of svaolmgs201 | 2025-04-14 10:40:07 | 2025-04-14 11:23:46 | 0h 44m |
| 54393 | TCV | Test domain? | 2025-04-14 17:09:25 | 2025-04-14 17:20:33 | 0h 11m |
| 54565 | OGT | /srv on blaney.internal.ogtip.com is at 91% utilisation | 2025-04-15 13:38:45 | 2025-04-15 13:50:22 | 0h 12m |
| 54642 | Sucden | openibd in a failed state | 2025-04-28 16:11:35 | 2025-04-28 16:36:19 | 0h 25m |
| 54591 | Novadata | X2go connection failure | 2025-04-17 15:39:29 | 2025-04-17 15:53:12 | 0h 14m |
| 54595 | OpenCorporates | frontend-sentinel12.opencorporates.internal | 2025-04-18 02:09:13 | 2025-04-18 02:17:41 | 0h 08m |
| 54600 | Entrepreneurs Circle | Urgent Update Required: IP Address Change for New HQ | 2025-04-22 11:51:22 | 2025-04-22 11:57:22 | 0h 06m |
| 54598 | Gravytrain | prod.gt1.grvytrn.co.uk disk full | 2025-04-22 09:58:33 | 2025-04-22 10:02:11 | 0h 04m |
| 54574 | OpenCorporates | Better uptime | 2025-04-16 09:08:18 | 2025-04-16 10:30:24 | 1h 22m |
| 54353 | AskBio | edb-lab-skye.askbio.com disk space | 2025-04-04 10:46:53 | 2025-04-04 10:56:53 | 0h 10m |
| 54360 | OpenCorporates | frontend-sentinel12 disk space /var | 2025-04-07 08:21:58 | 2025-04-07 08:22:29 | 0h 01m |
| 54367 | Ingeus | Ingeus: login to Azure | 2025-04-07 08:58:20 | 2025-04-07 08:59:24 | 0h 01m |
| 54330 | Kahootz | Storage alert: /var on xray.hosting.inovem.com | 2025-04-07 09:21:27 | 2025-04-07 10:33:27 | 1h 12m |
| 54359 | BD Group | CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal | 2025-04-07 12:08:54 | 2025-04-07 12:10:29 | 0h 02m |
| 54374 | AskBio | UPS beeping | 2025-04-07 15:06:58 | 2025-04-07 15:38:23 | 0h 31m |
| 54369 | Tusk IC | update user details | 2025-04-07 08:12:22 | 2025-04-07 08:47:20 | 0h 35m |
| 54327 | ITC Compliance | System uptime | 2025-04-02 09:47:55 | 2025-04-02 09:58:02 | 0h 10m |
| 54387 | OpenCorporates | Creating an RDP snapshot of frontend Redis (10.43.15.31) | 2025-04-09 15:56:06 | 2025-04-10 17:39:19 | 1h 43m |
| 54585 | ERF Electrical | WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk | 2025-04-23 08:49:37 | 2025-04-23 09:01:35 | 0h 12m |
| 54588 | Reigate College | Backups cannot reach rc-mss.reigate.ac.uk | 2025-04-22 10:54:34 | 2025-04-22 11:07:58 | 0h 13m |
| 54575 | OpenCorporates | OpenC - GitHub PR to deploy code to PreProd environment | 2025-04-16 10:40:16 | None | 1d 3h 20m |
| 54383 | OpenCorporates | backgrounder1 disk volumes filling up | 2025-04-08 10:30:27 | 2025-04-08 10:31:06 | 0h 01m |
| 54381 | OpenCorporates | Mysql not running | 2025-04-08 09:44:48 | 2025-04-09 12:26:36 | 2h 42m |
| 54373 | AskBio | DOWN: edb-coll.askbio.com | 2025-04-09 17:06:06 | 2025-04-09 17:12:19 | 0h 06m |
| 54396 | AskBio | macleod.synpromics.com multiple timeouts | 2025-04-09 15:44:56 | 2025-04-09 15:57:10 | 0h 12m |
| 54371 | Edinburgh University | mathsgpu2/3 | 2025-04-07 09:14:35 | 2025-04-07 09:17:10 | 0h 03m |
| 54400 | eTherapeutics | ETX Gitlab upgrade (17.10.4) | 2025-04-10 08:14:18 | 2025-04-10 09:02:30 | 0h 48m |
| 54384 | Quickline | aql-svr-zabbix-app.quickline.co.uk configuration tool failure | 2025-04-08 11:09:09 | 2025-04-08 14:45:21 | 3h 36m |
| 54399 | OpenCorporates | OpenCorporates Gitlab upgrade (17.10.4) | 2025-04-10 08:26:31 | 2025-04-10 08:35:25 | 0h 09m |
| 54398 | Geograph | Geograph Gitlab upgrade (17.10.4) | 2025-04-10 09:40:08 | 2025-04-10 10:06:32 | 0h 26m |
| 54403 | Kahootz | Backups | 2025-04-10 11:49:10 | 2025-04-10 11:58:11 | 0h 09m |
| 54476 | DLS Plastics | DOWN: Ddlskvm2 | 2025-04-10 16:14:00 | 2025-04-10 17:15:48 | 1h 02m |
| 54375 | Kahootz | Expired Puppet Release Key on Golf | 2025-04-07 16:28:44 | 2025-04-07 16:49:08 | 0h 20m |
| 54480 | OpenCorporates | CRITICAL: disk /tmp on backup1.opencorporates.internal | 2025-04-11 08:28:45 | 2025-04-11 10:51:07 | 2h 22m |
| 54475 | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com | 2025-04-10 14:50:00 | 2025-04-10 14:57:53 | 0h 08m |
| 54404 | OpenCorporates | Staging Mesos | 2025-04-10 23:54:37 | 2025-04-11 00:04:26 | 0h 10m |
| 54567 | OpenCorporates | OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow | 2025-04-15 13:57:59 | None | 1d 0h 02m |
| 54377 | AskBio | List of Managed Servers | 2025-04-11 00:19:53 | 2025-04-11 00:21:51 | 0h 02m |
| 54354 | Kahootz | Apache Logs | 2025-04-04 11:50:29 | 2025-04-10 17:40:26 | 5h 50m |
| 54389 | OpenCorporates | Fix up HAProxy config | 2025-04-09 15:54:59 | 2025-04-10 10:31:15 | 1d 8h 36m |
| 54617 | Geograph | Geograph Gitlab upgrade (17.11.1) | 2025-04-24 10:01:03 | 2025-04-24 12:35:40 | 2h 35m |
| 54604 | OpenCorporates | frontend-sentinel12 connection fail | 2025-04-23 08:42:30 | 2025-04-23 08:49:26 | 0h 07m |
| 54610 | OpenCorporates | frontend-sentinel12 redis ping problem | 2025-04-23 15:32:53 | 2025-04-23 15:46:37 | 0h 14m |
| 54614 | OpenCorporates | OpenCorporates Gitlab upgrade 17.11.1 | 2025-04-24 08:30:54 | 2025-04-24 08:57:43 | 0h 27m |
| 54616 | eTherapeutics | ETX Gitlab upgrade (17.11.1) | 2025-04-25 07:58:41 | 2025-04-25 08:55:37 | 0h 57m |
| 54619 | Global Brands | CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal | 2025-04-24 12:09:32 | 2025-04-24 12:33:44 | 0h 24m |
| 54621 | OpenCorporates | Frontend Sentinels | 2025-04-29 08:35:40 | 2025-04-29 10:28:45 | 1h 53m |
| 54622 | BD Group | IP Whitelisting | 2025-04-24 15:34:30 | 2025-04-24 17:06:43 | 1h 32m |
| 54624 | OpenCorporates | [FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope | 2025-04-25 10:55:05 | 2025-04-25 10:58:22 | 0h 03m |
| 54623 | OGT | blaney.internal.ogtip.com disk volume usage /srv | 2025-04-24 15:59:24 | 2025-04-24 16:16:57 | 0h 18m |
| 54634 | Kahootz | Puppet config | 2025-04-25 12:51:44 | 2025-04-25 13:55:05 | 1h 03m |
| 54635 | Kahootz | CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com | 2025-04-25 17:10:17 | None | 6h 50m |
| 54638 | BD Group | ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts | 2025-04-28 08:54:38 | 2025-04-28 09:02:15 | 0h 08m |
| 54639 | eTherapeutics | dgx2.internal.etherapeutics.co.uk volume usage / | 2025-04-30 10:51:32 | 2025-04-30 10:53:01 | 0h 01m |
| 54645 | Sucden | Mail Queue Check not working | declan | 2025-04-28 15:38:45 | 2025-04-28 15:46:32 | 0h 08m |
| 54646 | BD Group | CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-04-28 12:57:11 | 2025-04-28 12:59:15 | 0h 02m |
| 54648 | Tusk IC | TUSK IC: Linux password reset | 2025-04-28 15:48:28 | 2025-04-30 16:07:00 | 0h 19m |
| 54650 | Geograph | Persistent Volume filling up | 2025-04-28 14:55:34 | 2025-04-28 15:21:57 | 0h 26m |
| 54652 | Tusk IC | DOWN: *.tusknet | 2025-04-28 16:59:54 | None | 7h 00m |
| 54654 | Cambridge Flow Solutions | cfsj01 node reboot | 2025-04-28 17:27:40 | 2025-04-28 17:29:53 | 0h 02m |
| 54656 | OpenCorporates | CRITICAL: Check Ceph Health on san1.opencorporates.internal | 2025-04-29 10:31:40 | 2025-04-30 10:50:55 | 0h 19m |
| 54659 | OpenCorporates | OC system removals | 2025-04-29 12:10:34 | None | 1d 1h 49m |
| 54660 | AskBio | docker version on iona/mull/coll/jura | 2025-05-02 12:10:55 | 2025-05-02 16:04:24 | 3h 53m |
| 54669 | Quickline | aql-svr-zabbix-app: failed system updates | 2025-05-02 09:03:34 | 2025-05-02 09:21:50 | 0h 18m |
| 54663 | AskBio | group change for Andrew Kirkwood | 2025-05-02 11:03:47 | 2025-05-02 11:40:00 | 0h 36m |
| 54665 | Kahootz | EC private key for a client TLS certificate | 2025-04-30 12:45:29 | 2025-04-30 12:48:14 | 0h 03m |
| 54666 | Sucden | *.sucden.co.uk unmerged configuration files | 2025-04-30 15:48:40 | 2025-04-30 16:37:14 | 0h 49m |
| 54672 | Kahootz | Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar. | 2025-05-02 10:18:47 | 2025-05-02 11:38:37 | 1h 20m |
| 54674 | AskBio | WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com | 2025-05-02 11:34:30 | 2025-05-02 11:36:28 | 0h 02m |
| 54683 | OpenCorporates | backgrounder2 stalled | 2025-05-02 11:16:11 | 2025-05-02 11:32:15 | 0h 16m |
| 54684 | AskBio | edb-lab-skye.askbio.com storage volume usage / | 2025-05-02 13:43:40 | 2025-05-02 15:19:32 | 1h 36m |
| 54685 | Edinburgh University | mathsgpu2/3 offline | 2025-05-02 17:50:16 | 2025-05-06 09:53:15 | 1d 6h 03m |
| 54349 | Koinex | DOWN: koinexserver.home | 2025-04-07 08:41:20 | 2025-04-07 08:48:41 | 0h 07m |
| 54177 | AskBio | /weka performance | 2025-03-20 15:11:02 | 2025-04-01 15:13:12 | 0h 02m |
| 54358 | OpenCorporates | Storage alert: /var/lib/backuppc on backup1 | 2025-04-07 10:22:27 | 2025-04-07 12:03:27 | 1h 41m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (6c029d07)