| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54185 | AskBio | Gitlab move | 2025-04-08 11:35:16 | 2025-04-10 17:38:21 | 6h 03m |
| 54200 | OpenCorporates | Search Cluster | 2025-03-24 10:09:56 | 2025-03-24 10:22:19 | 0h 12m |
| 54194 | Azura | ocado/ford{1,2}.opentrk.com unmerged configuration | 2025-03-21 08:48:16 | 2025-03-21 09:16:35 | 0h 28m |
| 54207 | TCV | Removal of Websites | 2025-03-24 09:15:22 | 2025-03-24 09:29:54 | 0h 15m |
| 53873 | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance | 2025-03-10 10:09:05 | 2025-03-24 09:52:51 | 2d 3h 44m |
| 54195 | Tusk IC | mammoth.tusknet unmegered configs | 2025-03-21 08:40:28 | 2025-03-21 08:48:05 | 0h 08m |
| 54258 | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries | 2025-01-27 11:20:15 | 2025-03-26 17:07:13 | 5h 47m |
| 54206 | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local | 2025-03-24 10:27:40 | 2025-03-24 10:35:31 | 0h 08m |
| 54008 | BD Group | Stage Server | 2025-02-28 09:56:28 | 2025-03-18 12:39:31 | 2h 43m |
| 54196 | eTherapeutics | Remove stardrop from support | 2025-03-21 10:12:35 | 2025-03-21 10:46:41 | 0h 34m |
| 54238 | Edinburgh University | mathsgpu3 | 2025-03-25 15:32:25 | 2025-03-25 17:25:37 | 1h 53m |
| 54251 | AskBio | /weka hanging | 2025-03-26 09:54:45 | 2025-03-26 10:12:36 | 0h 18m |
| 54156 | Cambridge Flow Solutions | Tiger P12 certificate renewal | 2025-03-28 10:15:59 | 2025-03-28 10:18:11 | 0h 02m |
| 54266 | eTherapeutics | ETX Gitlab upgrade (17.10.1) | 2025-03-28 08:00:45 | 2025-03-28 08:29:16 | 0h 29m |
| 54269 | TCV | web4.tcv.org.uk HTTP status errors | 2025-03-27 10:49:20 | 2025-03-27 11:39:44 | 0h 50m |
| 54275 | AskBio | soft lockup warning on mull | 2025-03-27 16:59:22 | 2025-03-27 16:59:49 | 0h 00m |
| 54267 | OpenCorporates | OpenCorporates Gitlab upgrade 17.10.1 | 2025-03-28 08:00:00 | 2025-03-28 08:29:37 | 0h 30m |
| 54294 | DLS Plastics | DLS potential ransomware infection | 2025-03-28 11:55:43 | 2025-03-28 12:45:42 | 0h 50m |
| 54289 | BD Group | CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-28 09:44:49 | 2025-03-28 10:11:54 | 0h 27m |
| 54290 | Tusk IC | CRITICAL: Backups: rsnapshot daily on mammoth.tusknet | 2025-03-28 11:01:18 | 2025-03-28 11:06:23 | 0h 05m |
| 54293 | OpenCorporates | frontend-sentinel11-13 puppet certificates | 2025-03-31 10:54:14 | 2025-03-31 10:59:26 | 0h 05m |
| 54277 | Gravytrain | PCCs for Gravytrain | 2025-04-10 21:10:09 | 2025-04-10 22:46:43 | 1h 37m |
| 53945 | NovaData | Novadata backup cost | 2025-03-07 09:24:40 | 2025-03-18 16:55:11 | 7h 31m |
| 52577 | Gravytrain | Gravytrain Linux Support | 2025-03-26 16:00:00 | 2025-03-26 17:07:08 | 1h 07m |
| 54273 | TCV | Cron <root@mis> /home/scripts/copy_certs | 2025-03-27 14:53:26 | 2025-03-27 15:20:23 | 0h 27m |
| 54295 | OpenCorporates | Pls Remove | 2025-03-31 11:28:01 | 2025-03-31 12:03:09 | 0h 35m |
| 54189 | OGT | rodney.internal.ogtip.com volume usage /srv/home | 2025-03-21 10:44:26 | 2025-03-21 11:35:06 | 0h 51m |
| 54190 | Sucden | Capacity monitoring | 2025-03-24 20:41:50 | 2025-03-25 12:15:17 | 1d 5h 33m |
| 54215 | Reigate College | rc-mss.reigate.ac.uk disk usage | 2025-03-24 11:00:51 | 2025-03-24 11:07:46 | 0h 07m |
| 54199 | OpenCorporates | elasticsearch cluster hardware issue | 2025-03-26 10:15:04 | 2025-03-26 10:19:29 | 0h 04m |
| 54134 | AskBio | Email from Iona and other datacentre servers | 2025-04-11 14:31:45 | 2025-04-11 14:39:07 | 0h 07m |
| 54239 | Ingeus | Fwd: Azure DevOps personal access token nearing expiration | 2025-04-01 15:11:22 | 2025-04-02 09:14:38 | 1d 8h 03m |
| 53354 | OGT | Configure UPSes | 2025-04-06 09:14:45 | 2025-04-06 09:21:47 | 0h 07m |
| 54236 | OpenCorporates | compute11 disk usage /var | 2025-03-26 09:01:00 | 2025-03-26 09:17:47 | 0h 17m |
| 54222 | BD Group | Permissions Policy Update | 2025-03-24 16:54:00 | 2025-03-24 17:32:50 | 0h 39m |
| 54216 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2025-03-24 11:17:46 | 2025-03-24 11:21:41 | 0h 04m |
| 54032 | Azura | ford1/2.opentrk.com expiring certificate | 2025-03-04 08:09:42 | 2025-03-20 09:55:51 | 1h 46m |
| 54163 | JISC | Server patching for l01 and l02 | 2025-03-18 09:12:24 | 2025-03-18 09:36:16 | 0h 24m |
| 54186 | Sucden | Sucden raid issues | 2025-03-26 10:04:29 | 2025-03-26 10:35:53 | 0h 31m |
| 54376 | AskBio | CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com | 2025-04-07 19:00:40 | 2025-04-07 19:03:27 | 0h 03m |
| 54240 | Sucden | OLM / Patching | 2025-03-25 14:23:53 | 2025-03-25 14:30:17 | 0h 06m |
| 54209 | Koinex | Server interruptions | 2025-03-24 11:38:14 | 2025-03-24 11:39:04 | 0h 01m |
| 54198 | OpenCorporates | Support for OC web and api | 2025-03-27 12:59:35 | 2025-03-27 13:03:28 | 0h 04m |
| 54180 | TCV | mis.tcv.org.uk down | 2025-03-20 10:48:01 | 2025-03-20 11:27:00 | 0h 39m |
| 54474 | Kahootz | Tomcat startup | 2025-04-10 20:52:02 | 2025-04-10 21:01:50 | 0h 10m |
| 54336 | OpenCorporates | Openleis | 2025-04-02 14:52:43 | 2025-04-02 17:51:46 | 2h 59m |
| 54201 | OpenCorporates | Bot1 running slow | 2025-03-26 10:36:09 | 2025-03-26 10:37:00 | 0h 01m |
| 54380 | OGT | manuel.internal.ogtip.com predictive disk failure | 2025-04-09 14:00:59 | 2025-04-10 13:55:12 | 2d 3h 54m |
| 54483 | OpenCorporates | OpenC Release | 2025-04-11 11:29:57 | None | 1d 2h 30m |
| 54352 | TCV | TCV Domains | 2025-04-04 09:29:31 | 2025-04-04 09:53:16 | 0h 24m |
| 54145 | OpenCorporates | DB Cleanup tasks | 2025-03-25 11:57:21 | 2025-03-26 09:46:59 | 2d 1h 50m |
| 54402 | OGT | rodney1/2.internal.ogtip.com cluster issue | 2025-04-10 09:04:12 | 2025-04-10 09:10:10 | 0h 06m |
| 54323 | Entrepreneurs Circle | Request for IP Update – inprog.entrepreneurscircle.org - Access Issue | 2025-04-01 13:00:25 | 2025-04-01 13:05:00 | 0h 05m |
| 54118 | Sucden | legs.sucden.co.uk NTP issue | 2025-03-18 12:59:34 | 2025-03-18 13:08:51 | 0h 09m |
| 54270 | OpenCorporates | Server support removals | 2025-03-24 15:00:26 | 2025-03-27 10:02:11 | 1d 9h 02m |
| 54285 | Reigate College | DOWN: rc-mss.reigate.ac.uk | 2025-03-28 08:42:29 | 2025-03-28 08:59:02 | 0h 17m |
| 54286 | Trident Honda | Backup service | 2025-03-28 10:02:37 | 2025-03-28 10:10:34 | 0h 08m |
| 54312 | Entrepreneurs Circle | IP Address Change - SFTP | 2025-03-31 14:03:55 | 2025-03-31 14:10:40 | 0h 07m |
| 54268 | OpenCorporates | downgrade all the search1-5 from premier to business | 2025-03-27 13:29:44 | 2025-03-31 17:29:12 | 3h 59m |
| 54313 | Kahootz | CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com | 2025-03-31 14:12:44 | 2025-03-31 14:38:52 | 0h 26m |
| 54250 | AskBio | talisker.synpromics.com duply duration | 2025-03-31 11:48:40 | 2025-03-31 15:38:13 | 3h 50m |
| 54284 | OpenCorporates | sql{12,13}.opencorporates.internal logrotate failure | 2025-03-28 11:22:16 | 2025-03-28 11:40:22 | 0h 18m |
| 54340 | NFW | Allias | 2025-04-03 14:53:21 | 2025-04-03 15:18:06 | 0h 25m |
| 54028 | Rotastat | Expiring certificate | gallus.rotastat.com | 2025-03-06 11:28:21 | 2025-03-18 13:11:05 | 1h 43m |
| 54345 | AskBio | URGENT - Encryption Keys for COLL, JURA, IONA, MULL | 2025-04-03 16:18:28 | 2025-04-03 16:20:55 | 0h 02m |
| 54335 | Cambridge Flow Solutions | Ansys CFX 2024R2 not running on J cluster using slurm job scheduler | 2025-04-10 15:39:42 | 2025-04-10 15:44:38 | 0h 05m |
| 54388 | AskBio | Odd tcl/Docker behaviour | 2025-04-09 11:00:06 | 2025-04-10 17:43:49 | 6h 44m |
| 54253 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2025-03-26 10:43:59 | 2025-03-26 11:33:21 | 0h 49m |
| 54237 | OpenCorporates | Pls remove | 2025-03-26 15:13:56 | 2025-03-26 15:25:43 | 0h 12m |
| 54265 | Geograph | Geograph Gitlab upgrade (17.10.1) | 2025-03-27 11:19:54 | 2025-03-27 12:18:41 | 0h 59m |
| 54234 | OpenCorporates | Remove search6 from support | 2025-03-25 15:26:55 | 2025-03-27 13:16:54 | 2d 1h 50m |
| 54252 | AskBio | skye + weka + zipfile read failing | 2025-03-27 12:05:29 | 2025-03-27 14:18:03 | 2h 13m |
| 54292 | OpenCorporates | backgrounder1 disk usage / | 2025-03-28 09:57:59 | 2025-03-28 10:56:54 | 0h 59m |
| 54299 | Kahootz | Borgbackup question | 2025-03-28 16:01:41 | 2025-03-28 16:05:44 | 0h 04m |
| 54254 | BD Group | CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal | 2025-03-26 11:41:52 | 2025-03-26 11:42:50 | 0h 01m |
| 54297 | AskBio | edb-lab-skye.askbio.com multiple timeouts | 2025-03-28 15:10:30 | 2025-03-28 15:12:51 | 0h 02m |
| 54305 | Sucden | multiple.sucden.co.uk timeouts | 2025-03-31 09:50:25 | 2025-03-31 09:53:47 | 0h 03m |
| 54361 | OGT | Create client services account for Jolyon Holdstock | 2025-04-10 10:44:38 | 2025-04-10 11:34:30 | 0h 50m |
| 54146 | Top To Toe | RETAIL SOFTWARE SOLUTIONS: Queries About Backups | 2025-03-17 16:19:32 | 2025-03-21 17:31:01 | 1h 11m |
| 54382 | JISC | Google Cloud Armor WAF Implementation Testing | 2025-04-10 10:32:11 | 2025-04-10 10:32:22 | 0h 00m |
| 54343 | BD Group | Server Time Configuration | 2025-04-09 14:04:58 | 2025-04-09 14:21:19 | 0h 16m |
| 54077 | Sucden | Support for svaolmgs201 | 2025-04-15 14:54:43 | None | 9h 05m |
| 54095 | Sucden | RE: LMD798822 Drive failed | 2025-03-19 12:11:23 | 2025-03-19 12:18:59 | 0h 08m |
| 54228 | ERF Electrical | Maintenance window | 2025-04-08 08:44:03 | 2025-04-09 08:45:14 | 0h 01m |
| 54117 | Sucden | declan.sucden.co.uk disk usage /data/d1 | 2025-03-18 12:53:50 | 2025-03-18 12:59:04 | 0h 05m |
| 54214 | DLS Plastics | DLS intermittent timeouts | 2025-03-24 10:02:00 | 2025-03-24 10:06:43 | 0h 05m |
| 54159 | OpenCorporates | CRITICAL: disk /var on search2.opencorporates.internal | 2025-03-17 19:06:39 | 2025-03-17 19:22:46 | 0h 16m |
| 54165 | Crystal Units | crylonlis2024.crystal.local update check failing | 2025-03-18 16:06:01 | 2025-03-18 16:25:17 | 0h 19m |
| 54116 | Sucden | VPN access to secure.sucden.co.uk | 2025-03-13 12:43:57 | 2025-03-19 12:09:50 | 2d 3h 26m |
| 54086 | AskBio | AskBio hosts down | 2025-03-14 10:01:34 | None | 1d 3h 58m |
| 54301 | OpenCorporates | analysis-app.opencorporates.com is down | 2025-03-28 17:41:33 | 2025-03-28 17:44:51 | 0h 03m |
| 54167 | OpenCorporates | CRITICAL: disk /home on backgrounder1.opencorporates.internal | 2025-03-18 16:28:18 | 2025-03-18 16:34:11 | 0h 06m |
| 54188 | BD Group | CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-20 15:15:40 | 2025-03-20 15:20:25 | 0h 05m |
| 54213 | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal | 2025-03-24 08:35:37 | 2025-03-24 08:40:01 | 0h 04m |
| 54245 | BD Group | e | 2025-03-25 16:03:59 | 2025-03-25 16:06:02 | 0h 02m |
| 54353 | AskBio | edb-lab-skye.askbio.com disk space | 2025-04-04 10:46:53 | 2025-04-04 10:56:53 | 0h 10m |
| 54360 | OpenCorporates | frontend-sentinel12 disk space /var | 2025-04-07 08:21:58 | 2025-04-07 08:22:29 | 0h 01m |
| 54367 | Ingeus | Ingeus: login to Azure | 2025-04-07 08:58:20 | 2025-04-07 08:59:24 | 0h 01m |
| 54330 | Kahootz | Storage alert: /var on xray.hosting.inovem.com | 2025-04-07 09:21:27 | 2025-04-07 10:33:27 | 1h 12m |
| 54359 | BD Group | CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal | 2025-04-07 12:08:54 | 2025-04-07 12:10:29 | 0h 02m |
| 54374 | AskBio | UPS beeping | 2025-04-07 15:06:58 | 2025-04-07 15:38:23 | 0h 31m |
| 54369 | Tusk IC | update user details | 2025-04-07 08:12:22 | 2025-04-07 08:47:20 | 0h 35m |
| 54327 | ITC Compliance | System uptime | 2025-04-02 09:47:55 | 2025-04-02 09:58:02 | 0h 10m |
| 54387 | OpenCorporates | Creating an RDP snapshot of frontend Redis (10.43.15.31) | 2025-04-09 15:56:06 | 2025-04-10 17:39:19 | 1h 43m |
| 54174 | Azura | Puppet not checking-in on ocado1,2.opentrk.com | 2025-03-20 09:13:02 | 2025-03-20 09:26:41 | 0h 14m |
| 54383 | OpenCorporates | backgrounder1 disk volumes filling up | 2025-04-08 10:30:27 | 2025-04-08 10:31:06 | 0h 01m |
| 54381 | OpenCorporates | Mysql not running | 2025-04-08 09:44:48 | 2025-04-09 12:26:36 | 2h 42m |
| 54373 | AskBio | DOWN: edb-coll.askbio.com | 2025-04-09 17:06:06 | 2025-04-09 17:12:19 | 0h 06m |
| 54396 | AskBio | macleod.synpromics.com multiple timeouts | 2025-04-09 15:44:56 | 2025-04-09 15:57:10 | 0h 12m |
| 54371 | Edinburgh University | mathsgpu2/3 | 2025-04-07 09:14:35 | 2025-04-07 09:17:10 | 0h 03m |
| 54400 | eTherapeutics | ETX Gitlab upgrade (17.10.4) | 2025-04-10 08:14:18 | 2025-04-10 09:02:30 | 0h 48m |
| 54384 | Quickline | aql-svr-zabbix-app.quickline.co.uk configuration tool failure | 2025-04-08 11:09:09 | 2025-04-08 14:45:21 | 3h 36m |
| 54399 | OpenCorporates | OpenCorporates Gitlab upgrade (17.10.4) | 2025-04-10 08:26:31 | 2025-04-10 08:35:25 | 0h 09m |
| 54398 | Geograph | Geograph Gitlab upgrade (17.10.4) | 2025-04-10 09:40:08 | 2025-04-10 10:06:32 | 0h 26m |
| 54403 | Kahootz | Backups | 2025-04-10 11:49:10 | 2025-04-10 11:58:11 | 0h 09m |
| 54476 | DLS Plastics | DOWN: Ddlskvm2 | 2025-04-10 16:14:00 | 2025-04-10 17:15:48 | 1h 02m |
| 54375 | Kahootz | Expired Puppet Release Key on Golf | 2025-04-07 16:28:44 | 2025-04-07 16:49:08 | 0h 20m |
| 54480 | OpenCorporates | CRITICAL: disk /tmp on backup1.opencorporates.internal | 2025-04-11 08:28:45 | 2025-04-11 10:51:07 | 2h 22m |
| 54475 | Kahootz | CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com | 2025-04-10 14:50:00 | 2025-04-10 14:57:53 | 0h 08m |
| 54404 | OpenCorporates | Staging Mesos | 2025-04-10 23:54:37 | 2025-04-11 00:04:26 | 0h 10m |
| 54377 | AskBio | List of Managed Servers | 2025-04-11 00:19:53 | 2025-04-11 00:21:51 | 0h 02m |
| 54354 | Kahootz | Apache Logs | 2025-04-04 11:50:29 | 2025-04-10 17:40:26 | 5h 50m |
| 54389 | OpenCorporates | Fix up HAProxy config | 2025-04-09 15:54:59 | 2025-04-10 10:31:15 | 1d 8h 36m |
| 54349 | Koinex | DOWN: koinexserver.home | 2025-04-07 08:41:20 | 2025-04-07 08:48:41 | 0h 07m |
| 54177 | AskBio | /weka performance | 2025-03-20 15:11:02 | 2025-04-01 15:13:12 | 0h 02m |
| 54358 | OpenCorporates | Storage alert: /var/lib/backuppc on backup1 | 2025-04-07 10:22:27 | 2025-04-07 12:03:27 | 1h 41m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (6c029d07)