| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 54200 | OpenCorporates | Search Cluster | 2025-03-24 10:09:56 | 2025-03-24 10:22:19 | 0h 12m |
| 54207 | TCV | Removal of Websites | 2025-03-24 09:15:22 | 2025-03-24 09:29:54 | 0h 15m |
| 53873 | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance | 2025-03-10 10:09:05 | 2025-03-24 09:52:51 | 2d 3h 44m |
| 54258 | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries | 2025-01-27 11:20:15 | 2025-03-26 17:07:13 | 5h 47m |
| 54206 | Crystal Units | CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local | 2025-03-24 10:27:40 | 2025-03-24 10:35:31 | 0h 08m |
| 54238 | Edinburgh University | mathsgpu3 | 2025-03-25 15:32:25 | 2025-03-25 17:25:37 | 1h 53m |
| 54251 | AskBio | /weka hanging | 2025-03-26 09:54:45 | 2025-03-26 10:12:36 | 0h 18m |
| 54156 | Cambridge Flow Solutions | Tiger P12 certificate renewal | 2025-03-28 10:15:59 | 2025-03-28 10:18:11 | 0h 02m |
| 54266 | eTherapeutics | ETX Gitlab upgrade (17.10.1) | 2025-03-28 08:00:45 | 2025-03-28 08:29:16 | 0h 29m |
| 54269 | TCV | web4.tcv.org.uk HTTP status errors | 2025-03-27 10:49:20 | 2025-03-27 11:39:44 | 0h 50m |
| 54275 | AskBio | soft lockup warning on mull | 2025-03-27 16:59:22 | 2025-03-27 16:59:49 | 0h 00m |
| 54267 | OpenCorporates | OpenCorporates Gitlab upgrade 17.10.1 | 2025-03-28 08:00:00 | 2025-03-28 08:29:37 | 0h 30m |
| 54294 | DLS Plastics | DLS potential ransomware infection | 2025-03-28 11:55:43 | 2025-03-28 12:45:42 | 0h 50m |
| 54289 | BD Group | CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-28 09:44:49 | 2025-03-28 10:11:54 | 0h 27m |
| 54290 | Tusk IC | CRITICAL: Backups: rsnapshot daily on mammoth.tusknet | 2025-03-28 11:01:18 | 2025-03-28 11:06:23 | 0h 05m |
| 52577 | Gravytrain | Gravytrain Linux Support | 2025-03-26 16:00:00 | 2025-03-26 17:07:08 | 1h 07m |
| 54273 | TCV | Cron <root@mis> /home/scripts/copy_certs | 2025-03-27 14:53:26 | 2025-03-27 15:20:23 | 0h 27m |
| 54190 | Sucden | Capacity monitoring | 2025-03-24 20:41:50 | 2025-03-25 12:15:17 | 1d 5h 33m |
| 54215 | Reigate College | rc-mss.reigate.ac.uk disk usage | 2025-03-24 11:00:51 | 2025-03-24 11:07:46 | 0h 07m |
| 54199 | OpenCorporates | elasticsearch cluster hardware issue | 2025-03-26 10:15:04 | 2025-03-26 10:19:29 | 0h 04m |
| 54236 | OpenCorporates | compute11 disk usage /var | 2025-03-26 09:01:00 | 2025-03-26 09:17:47 | 0h 17m |
| 54222 | BD Group | Permissions Policy Update | 2025-03-24 16:54:00 | 2025-03-24 17:32:50 | 0h 39m |
| 54216 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2025-03-24 11:17:46 | 2025-03-24 11:21:41 | 0h 04m |
| 54186 | Sucden | Sucden raid issues | 2025-03-26 10:04:29 | 2025-03-26 10:35:53 | 0h 31m |
| 54240 | Sucden | OLM / Patching | 2025-03-25 14:23:53 | 2025-03-25 14:30:17 | 0h 06m |
| 54209 | Koinex | Server interruptions | 2025-03-24 11:38:14 | 2025-03-24 11:39:04 | 0h 01m |
| 54198 | OpenCorporates | Support for OC web and api | 2025-03-27 12:59:35 | 2025-03-27 13:03:28 | 0h 04m |
| 54201 | OpenCorporates | Bot1 running slow | 2025-03-26 10:36:09 | 2025-03-26 10:37:00 | 0h 01m |
| 54145 | OpenCorporates | DB Cleanup tasks | 2025-03-25 11:57:21 | 2025-03-26 09:46:59 | 2d 1h 50m |
| 54270 | OpenCorporates | Server support removals | 2025-03-24 15:00:26 | 2025-03-27 10:02:11 | 1d 9h 02m |
| 54285 | Reigate College | DOWN: rc-mss.reigate.ac.uk | 2025-03-28 08:42:29 | 2025-03-28 08:59:02 | 0h 17m |
| 54286 | Trident Honda | Backup service | 2025-03-28 10:02:37 | 2025-03-28 10:10:34 | 0h 08m |
| 54268 | OpenCorporates | downgrade all the search1-5 from premier to business | 2025-03-27 13:29:44 | 2025-03-31 17:29:12 | 3h 59m |
| 54284 | OpenCorporates | sql{12,13}.opencorporates.internal logrotate failure | 2025-03-28 11:22:16 | 2025-03-28 11:40:22 | 0h 18m |
| 54253 | Advensys | DOWN: arpinodeb.clients.advensys.internal | 2025-03-26 10:43:59 | 2025-03-26 11:33:21 | 0h 49m |
| 54237 | OpenCorporates | Pls remove | 2025-03-26 15:13:56 | 2025-03-26 15:25:43 | 0h 12m |
| 54265 | Geograph | Geograph Gitlab upgrade (17.10.1) | 2025-03-27 11:19:54 | 2025-03-27 12:18:41 | 0h 59m |
| 54234 | OpenCorporates | Remove search6 from support | 2025-03-25 15:26:55 | 2025-03-27 13:16:54 | 2d 1h 50m |
| 54252 | AskBio | skye + weka + zipfile read failing | 2025-03-27 12:05:29 | 2025-03-27 14:18:03 | 2h 13m |
| 54292 | OpenCorporates | backgrounder1 disk usage / | 2025-03-28 09:57:59 | 2025-03-28 10:56:54 | 0h 59m |
| 54299 | Kahootz | Borgbackup question | 2025-03-28 16:01:41 | 2025-03-28 16:05:44 | 0h 04m |
| 54254 | BD Group | CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal | 2025-03-26 11:41:52 | 2025-03-26 11:42:50 | 0h 01m |
| 54297 | AskBio | edb-lab-skye.askbio.com multiple timeouts | 2025-03-28 15:10:30 | 2025-03-28 15:12:51 | 0h 02m |
| 54077 | Sucden | Support for svaolmgs201 | 2025-04-15 14:54:43 | None | 9h 05m |
| 54214 | DLS Plastics | DLS intermittent timeouts | 2025-03-24 10:02:00 | 2025-03-24 10:06:43 | 0h 05m |
| 54301 | OpenCorporates | analysis-app.opencorporates.com is down | 2025-03-28 17:41:33 | 2025-03-28 17:44:51 | 0h 03m |
| 54213 | DLS Plastics | DOWN: dlskvm2.dlsmedical.internal | 2025-03-24 08:35:37 | 2025-03-24 08:40:01 | 0h 04m |
| 54245 | BD Group | e | 2025-03-25 16:03:59 | 2025-03-25 16:06:02 | 0h 02m |
| 54177 | AskBio | /weka performance | 2025-03-20 15:11:02 | 2025-04-01 15:13:12 | 0h 02m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (2bdee1b8)