| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 53920 | BD Group | CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal | 2025-02-20 09:32:21 | 2025-02-20 09:40:14 | 0h 08m |
| 53888 | OpenCorporates | Route accept-invitation to app | 2025-02-17 11:21:50 | 2025-02-17 11:27:44 | 0h 06m |
| 53688 | Sysdoc | Sysdoc kubernetes cluster upgrade | 2025-02-17 11:08:42 | 2025-02-17 13:06:18 | 1h 58m |
| 54194 | Azura | ocado/ford{1,2}.opentrk.com unmerged configuration | 2025-03-21 08:48:16 | 2025-03-21 09:16:35 | 0h 28m |
| 53789 | Kahootz | HTTP Request Smuggling vulnerability reported | 2025-02-17 15:01:54 | 2025-02-17 15:45:11 | 0h 43m |
| 53982 | Cirencester College | Public Key | 2025-02-24 14:12:03 | 2025-02-24 14:21:56 | 0h 10m |
| 53873 | Entrepreneurs Circle | Introducing Usama and OpenVPN Setup Assistance | 2025-03-10 10:09:05 | 2025-03-24 09:52:51 | 2d 3h 44m |
| 54195 | Tusk IC | mammoth.tusknet unmegered configs | 2025-03-21 08:40:28 | 2025-03-21 08:48:05 | 0h 08m |
| 54258 | eTherapeutics | dgx2.internal.etherapeutics.co.uk excessive IPMI entries | 2025-01-27 11:20:15 | 2025-03-26 17:07:13 | 5h 47m |
| 53891 | DLS Plastics | Email issue (not normal support question) | 2025-02-20 10:49:42 | 2025-02-20 11:16:46 | 0h 27m |
| 54008 | BD Group | Stage Server | 2025-02-28 09:56:28 | 2025-03-18 12:39:31 | 2h 43m |
| 54196 | eTherapeutics | Remove stardrop from support | 2025-03-21 10:12:35 | 2025-03-21 10:46:41 | 0h 34m |
| 53945 | NovaData | Novadata backup cost | 2025-03-07 09:24:40 | 2025-03-18 16:55:11 | 7h 31m |
| 54189 | OGT | rodney.internal.ogtip.com volume usage /srv/home | 2025-03-21 10:44:26 | 2025-03-21 11:35:06 | 0h 51m |
| 53385 | Reigate College | New Server | 2025-02-20 11:54:51 | 2025-02-20 12:09:37 | 0h 15m |
| 53949 | AskBio | prompt-softdev | 2025-02-25 10:36:51 | 2025-02-25 10:42:01 | 0h 05m |
| 53911 | Cambridge Flow Solutions | J Cluster - UCX | 2025-02-20 15:59:13 | 2025-02-20 16:51:27 | 0h 52m |
| 54032 | Azura | ford1/2.opentrk.com expiring certificate | 2025-03-04 08:09:42 | 2025-03-20 09:55:51 | 1h 46m |
| 54163 | JISC | Server patching for l01 and l02 | 2025-03-18 09:12:24 | 2025-03-18 09:36:16 | 0h 24m |
| 53930 | OpenCorporates | LDAP password change | 2025-02-21 12:37:39 | 2025-02-21 12:46:39 | 0h 09m |
| 53912 | AskBio | GPUs on iona | 2025-02-24 11:25:51 | None | 1d 2h 34m |
| 54180 | TCV | mis.tcv.org.uk down | 2025-03-20 10:48:01 | 2025-03-20 11:27:00 | 0h 39m |
| 53914 | OpenCorporates | User remove | 2025-02-19 13:57:43 | 2025-02-19 16:25:23 | 2h 28m |
| 53994 | TCV | install perl module | 2025-02-25 14:14:28 | 2025-02-25 14:15:18 | 0h 01m |
| 54118 | Sucden | legs.sucden.co.uk NTP issue | 2025-03-18 12:59:34 | 2025-03-18 13:08:51 | 0h 09m |
| 53923 | Sucden | equistar02 - dracut mode | 2025-02-26 10:41:10 | 2025-02-26 10:43:15 | 0h 02m |
| 53929 | OpenCorporates | MySQL User | 2025-02-21 12:17:52 | 2025-02-21 12:19:47 | 0h 02m |
| 53906 | AskBio | server/gitlab account for Andrew | 2025-02-21 09:12:53 | 2025-02-21 09:20:00 | 0h 07m |
| 53902 | Entrepreneurs Circle | Request to Terminate Access for John on 21st February | 2025-02-21 09:20:22 | 2025-02-21 09:20:45 | 0h 00m |
| 53922 | OpenCorporates | morph1 resque processes | 2025-02-20 11:26:48 | 2025-02-20 11:29:31 | 0h 03m |
| 54028 | Rotastat | Expiring certificate | gallus.rotastat.com | 2025-03-06 11:28:21 | 2025-03-18 13:11:05 | 1h 43m |
| 53939 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-02-24 10:15:07 | 2025-02-24 10:15:19 | 0h 00m |
| 54146 | Top To Toe | RETAIL SOFTWARE SOLUTIONS: Queries About Backups | 2025-03-17 16:19:32 | 2025-03-21 17:31:01 | 1h 11m |
| 54077 | Sucden | Support for svaolmgs201 | 2025-04-15 14:54:43 | None | 9h 05m |
| 54095 | Sucden | RE: LMD798822 Drive failed | 2025-03-19 12:11:23 | 2025-03-19 12:18:59 | 0h 08m |
| 54117 | Sucden | declan.sucden.co.uk disk usage /data/d1 | 2025-03-18 12:53:50 | 2025-03-18 12:59:04 | 0h 05m |
| 54159 | OpenCorporates | CRITICAL: disk /var on search2.opencorporates.internal | 2025-03-17 19:06:39 | 2025-03-17 19:22:46 | 0h 16m |
| 54165 | Crystal Units | crylonlis2024.crystal.local update check failing | 2025-03-18 16:06:01 | 2025-03-18 16:25:17 | 0h 19m |
| 54116 | Sucden | VPN access to secure.sucden.co.uk | 2025-03-13 12:43:57 | 2025-03-19 12:09:50 | 2d 3h 26m |
| 54086 | AskBio | AskBio hosts down | 2025-03-14 10:01:34 | None | 1d 3h 58m |
| 54167 | OpenCorporates | CRITICAL: disk /home on backgrounder1.opencorporates.internal | 2025-03-18 16:28:18 | 2025-03-18 16:34:11 | 0h 06m |
| 54188 | BD Group | CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-20 15:15:40 | 2025-03-20 15:20:25 | 0h 05m |
| 54025 | Kahootz | New mariadb-server updates for Sierra and Tango | 2025-03-05 13:05:34 | 2025-03-05 13:06:44 | 0h 01m |
| 54174 | Azura | Puppet not checking-in on ocado1,2.opentrk.com | 2025-03-20 09:13:02 | 2025-03-20 09:26:41 | 0h 14m |
| 54177 | AskBio | /weka performance | 2025-03-20 15:11:02 | 2025-04-01 15:13:12 | 0h 02m |
| 53995 | AskBio | edb-lab-skye.askbio.com disk usage on / | 2025-02-25 17:45:25 | 2025-02-25 17:49:12 | 0h 04m |
| 54100 | BD Group | CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal | 2025-03-10 19:39:35 | None | 4h 20m |
git hash: master (6c029d07)