15 minute update

10 Feb - 14 Mar

RT	Client	Subject	First work started	First post-work reply	Time to reply
53920	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal	2025-02-20 09:32:21	2025-02-20 09:40:14	0h 08m
53888	OpenCorporates	Route accept-invitation to app	2025-02-17 11:21:50	2025-02-17 11:27:44	0h 06m
53688	Sysdoc	Sysdoc kubernetes cluster upgrade	2025-02-17 11:08:42	2025-02-17 13:06:18	1h 58m
53789	Kahootz	HTTP Request Smuggling vulnerability reported	2025-02-17 15:01:54	2025-02-17 15:45:11	0h 43m
53982	Cirencester College	Public Key	2025-02-24 14:12:03	2025-02-24 14:21:56	0h 10m
53873	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance	2025-03-10 10:09:05	2025-03-24 09:52:51	2d 3h 44m
54258	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries	2025-01-27 11:20:15	2025-03-26 17:07:13	5h 47m
53891	DLS Plastics	Email issue (not normal support question)	2025-02-20 10:49:42	2025-02-20 11:16:46	0h 27m
54008	BD Group	Stage Server	2025-02-28 09:56:28	2025-03-18 12:39:31	2h 43m
53945	NovaData	Novadata backup cost	2025-03-07 09:24:40	2025-03-18 16:55:11	7h 31m
53385	Reigate College	New Server	2025-02-20 11:54:51	2025-02-20 12:09:37	0h 15m
53949	AskBio	prompt-softdev	2025-02-25 10:36:51	2025-02-25 10:42:01	0h 05m
53911	Cambridge Flow Solutions	J Cluster - UCX	2025-02-20 15:59:13	2025-02-20 16:51:27	0h 52m
54032	Azura	ford1/2.opentrk.com expiring certificate	2025-03-04 08:09:42	2025-03-20 09:55:51	1h 46m
53930	OpenCorporates	LDAP password change	2025-02-21 12:37:39	2025-02-21 12:46:39	0h 09m
53912	AskBio	GPUs on iona	2025-02-24 11:25:51	None	1d 2h 34m
53795	Lantech	WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie	2025-02-12 08:28:29	2025-02-12 08:30:14	0h 02m
53914	OpenCorporates	User remove	2025-02-19 13:57:43	2025-02-19 16:25:23	2h 28m
53802	BD Group	www.premiercompanyformation.co.uk HTTP	2025-02-10 12:11:16	2025-02-10 12:14:50	0h 04m
53994	TCV	install perl module	2025-02-25 14:14:28	2025-02-25 14:15:18	0h 01m
53541	OpenCorporates	database cloud migration support	2025-02-13 06:50:29	2025-02-13 10:36:20	3h 46m
53687	Ingeus	Ingeus kubernetes cluster upgrade	2025-02-11 09:59:31	2025-02-11 12:28:30	2h 29m
53923	Sucden	equistar02 - dracut mode	2025-02-26 10:41:10	2025-02-26 10:43:15	0h 02m
53929	OpenCorporates	MySQL User	2025-02-21 12:17:52	2025-02-21 12:19:47	0h 02m
53906	AskBio	server/gitlab account for Andrew	2025-02-21 09:12:53	2025-02-21 09:20:00	0h 07m
53902	Entrepreneurs Circle	Request to Terminate Access for John on 21st February	2025-02-21 09:20:22	2025-02-21 09:20:45	0h 00m
53922	OpenCorporates	morph1 resque processes	2025-02-20 11:26:48	2025-02-20 11:29:31	0h 03m
54028	Rotastat	Expiring certificate \| gallus.rotastat.com	2025-03-06 11:28:21	2025-03-18 13:11:05	1h 43m
53939	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-02-24 10:15:07	2025-02-24 10:15:19	0h 00m
54077	Sucden	Support for svaolmgs201	2025-04-15 14:54:43	None	9h 05m
53853	OpenCorporates	Graphite - Clear out of metrics	2025-02-14 10:16:10	2025-02-14 11:02:26	0h 46m
54116	Sucden	VPN access to secure.sucden.co.uk	2025-03-13 12:43:57	2025-03-19 12:09:50	2d 3h 26m
54086	AskBio	AskBio hosts down	2025-03-14 10:01:34	None	1d 3h 58m
53812	OpenCorporates	Graphite not returning data	2025-02-10 15:20:19	2025-02-10 15:35:31	0h 15m
53843	TCV	Client Services	2025-02-11 12:44:50	2025-02-11 12:47:35	0h 03m
53846	Kahootz	CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com	2025-02-11 13:43:08	2025-02-11 13:43:20	0h 00m
53858	eTherapeutics	Upgrade GitLab to 17.8.2	2025-02-13 07:43:03	2025-02-13 07:58:59	0h 16m
54025	Kahootz	New mariadb-server updates for Sierra and Tango	2025-03-05 13:05:34	2025-03-05 13:06:44	0h 01m
53995	AskBio	edb-lab-skye.askbio.com disk usage on /	2025-02-25 17:45:25	2025-02-25 17:49:12	0h 04m
54100	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal	2025-03-10 19:39:35	None	4h 20m

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	117.009 msec
System CPU time	3.427 msec
Total CPU time	120.436 msec
Elapsed time	194.734 msec
Context switches	186 voluntary, 289 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-14&start=2025-02-10
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-14'
'start'	'2025-02-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 3, 14), 'start': datetime.date(2025, 2, 10), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-03-14&start=2025-02-10' [GET]>
tickets	[<Ticket(id=4681, rt_number=53920, queue=Requests, subject=CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=0, created=2025-02-20 09:29:43, last_txn_id=2291841>, <Ticket(id=4647, rt_number=53888, queue=Requests, subject=Route accept-invitation to app, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-17 09:12:35, last_txn_id=2289778>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4711, rt_number=53982, queue=Requests, subject=Public Key, ticket_status=closed, client=Cirencester College, priority=50, created=2025-02-24 13:49:24, last_txn_id=2293649>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4710, rt_number=53949, queue=Requests, subject=prompt-softdev, ticket_status=closed, client=AskBio, priority=0, created=2025-02-24 13:00:17, last_txn_id=2294299>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=4523, rt_number=53795, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=51, created=2025-02-06 08:35:04, last_txn_id=2288647>, <Ticket(id=4673, rt_number=53914, queue=Requests, subject=User remove, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-19 13:43:00, last_txn_id=2291283>, <Ticket(id=4530, rt_number=53802, queue=Incidents, subject=www.premiercompanyformation.co.uk HTTP, ticket_status=closed, client=BD Group, priority=52, created=2025-02-06 20:00:53, last_txn_id=2285764>, <Ticket(id=4724, rt_number=53994, queue=Requests, subject=install perl module, ticket_status=closed, client=TCV, priority=50, created=2025-02-25 13:48:33, last_txn_id=2294650>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4395, rt_number=53687, queue=Requests, subject=Ingeus kubernetes cluster upgrade, ticket_status=closed, client=Ingeus, priority=51, created=2025-01-29 10:21:10, last_txn_id=2288330>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4665, rt_number=53906, queue=Requests, subject=server/gitlab account for Andrew, ticket_status=closed, client=AskBio, priority=52, created=2025-02-19 09:17:06, last_txn_id=2292266>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4683, rt_number=53922, queue=Incidents, subject=morph1 resque processes, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-20 11:26:09, last_txn_id=2291889>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4699, rt_number=53939, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=100, created=2025-02-24 07:00:12, last_txn_id=2293141>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4580, rt_number=53853, queue=Requests, subject=Graphite - Clear out of metrics, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-02-12 11:25:37, last_txn_id=2290569>, <Ticket(id=4846, rt_number=54116, queue=Problems, subject=VPN access to secure.sucden.co.uk, ticket_status=closed, client=Sucden, priority=62, created=2025-03-12 10:27:52, last_txn_id=2301463>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=4540, rt_number=53812, queue=Incidents, subject=Graphite not returning data, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-02-07 16:58:58, last_txn_id=2289306>, <Ticket(id=4570, rt_number=53843, queue=Requests, subject=Client Services, ticket_status=closed, client=TCV, priority=0, created=2025-02-11 12:18:26, last_txn_id=2286707>, <Ticket(id=4573, rt_number=53846, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=65, created=2025-02-11 13:32:54, last_txn_id=2288223>, <Ticket(id=4585, rt_number=53858, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=eTherapeutics, priority=1, created=2025-02-12 11:41:41, last_txn_id=2288299>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4725, rt_number=53995, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-25 17:45:13, last_txn_id=2327386>, <Ticket(id=4830, rt_number=54100, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=open, client=BD Group, priority=1, created=2025-03-10 19:39:07, last_txn_id=2300570>]

15 minute update

10 Feb - 14 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions