| tickets |
[<Ticket(id=4429, rt_number=53753, queue=Incidents, subject=sysdoc/flightpath monitoring failure, ticket_status=closed, client=Sysdoc, priority=45, created=2025-02-03 08:05:35, last_txn_id=2281961>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4422, rt_number=53746, queue=Problems, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-01 00:14:14, last_txn_id=2282726>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4262, rt_number=53491, queue=Requests, subject=Route missing on DGX, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-01-16 16:59:01, last_txn_id=2274317>, <Ticket(id=4681, rt_number=53920, queue=Requests, subject=CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=0, created=2025-02-20 09:29:43, last_txn_id=2291841>, <Ticket(id=4452, rt_number=53774, queue=Incidents, subject=sysdoc prometheus volumes filling up, ticket_status=closed, client=Sysdoc, priority=46, created=2025-02-04 09:57:24, last_txn_id=2283468>, <Ticket(id=4446, rt_number=53768, queue=Requests, subject=Failed Logins from "admin", ticket_status=closed, client=AskBio, priority=61, created=2025-02-03 22:10:53, last_txn_id=2285091>, <Ticket(id=4434, rt_number=53758, queue=Incidents, subject=compute11 Paul Kenrick ssh access, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-02-03 09:29:56, last_txn_id=2282521>, <Ticket(id=4433, rt_number=53757, queue=Requests, subject=Graphite, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-02-03 09:05:10, last_txn_id=2281932>, <Ticket(id=4647, rt_number=53888, queue=Requests, subject=Route accept-invitation to app, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-17 09:12:35, last_txn_id=2289778>, <Ticket(id=4403, rt_number=53726, queue=Incidents, subject=Can't access Open Corporates XCA, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 15:36:52, last_txn_id=2282511>, <Ticket(id=4294, rt_number=53524, queue=Requests, subject=MySQL Binlogs, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-20 09:41:43, last_txn_id=2273496>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4393, rt_number=53685, queue=Incidents, subject=statsd on sec1 down, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 00:50:18, last_txn_id=2281833>, <Ticket(id=4516, rt_number=53788, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2025-02-05 16:51:27, last_txn_id=2283809>, <Ticket(id=4435, rt_number=53759, queue=Requests, subject=EC: New SFTP User Account, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-02-03 09:44:23, last_txn_id=2282108>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4388, rt_number=53681, queue=Requests, subject=LEAVERS & NEW STARTERS, ticket_status=closed, client=NFW, priority=41, created=2025-01-28 15:20:12, last_txn_id=2283685>, <Ticket(id=4437, rt_number=53761, queue=Incidents, subject=Geograph/staging/data.geograph.org.uk issues, ticket_status=closed, client=Geograph, priority=40, created=2025-02-03 10:07:55, last_txn_id=2281750>, <Ticket(id=4456, rt_number=53778, queue=Requests, subject=Apple Verification Files, ticket_status=closed, client=BD Group, priority=64, created=2025-02-04 13:00:08, last_txn_id=2285928>, <Ticket(id=4528, rt_number=53800, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-02-06 14:16:13, last_txn_id=2286186>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4445, rt_number=53767, queue=Incidents, subject=DOWN: aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-03 14:12:54, last_txn_id=2282636>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4440, rt_number=53764, queue=Requests, subject=Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652], ticket_status=closed, client=Quickline, priority=61, created=2025-02-03 11:13:57, last_txn_id=2284513>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=4523, rt_number=53795, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=51, created=2025-02-06 08:35:04, last_txn_id=2288647>, <Ticket(id=4673, rt_number=53914, queue=Requests, subject=User remove, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-19 13:43:00, last_txn_id=2291283>, <Ticket(id=4286, rt_number=53516, queue=Problems, subject=smbfs1.trident.lan high disk usage /, ticket_status=closed, client=Trident Honda, priority=47, created=2025-01-17 17:06:24, last_txn_id=2273619>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4530, rt_number=53802, queue=Incidents, subject=www.premiercompanyformation.co.uk HTTP, ticket_status=closed, client=BD Group, priority=52, created=2025-02-06 20:00:53, last_txn_id=2285764>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4383, rt_number=53676, queue=Incidents, subject=compute11 stalled, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-28 11:21:54, last_txn_id=2280686>, <Ticket(id=4314, rt_number=53544, queue=Incidents, subject=toptotoe-staging.net maintenance mode, ticket_status=closed, client=Top to Toe, priority=43, created=2025-01-22 08:12:23, last_txn_id=2274625>, <Ticket(id=4316, rt_number=53546, queue=Incidents, subject=DOWN: itcgw1.corp.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=43, created=2025-01-22 10:44:03, last_txn_id=2274980>, <Ticket(id=4324, rt_number=53554, queue=Requests, subject=dev-compute11 storage, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 16:39:53, last_txn_id=2276751>, <Ticket(id=4331, rt_number=53561, queue=Requests, subject=Geograph Gitlab upgrade (17.8.1), ticket_status=closed, client=Geograph, priority=40, created=2025-01-23 09:28:44, last_txn_id=2275923>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4293, rt_number=53523, queue=Incidents, subject=koinexserver.home UPS issue, ticket_status=closed, client=Koinex, priority=38, created=2025-01-20 08:18:40, last_txn_id=2276273>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4356, rt_number=53586, queue=Incidents, subject=crylonlis2024.crystal.local lorgrotate failure, ticket_status=closed, client=Crystal Units, priority=61, created=2025-01-25 00:08:53, last_txn_id=2277707>, <Ticket(id=4395, rt_number=53687, queue=Requests, subject=Ingeus kubernetes cluster upgrade, ticket_status=closed, client=Ingeus, priority=51, created=2025-01-29 10:21:10, last_txn_id=2288330>, <Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, created=2025-01-28 11:43:22, last_txn_id=2278944>, <Ticket(id=4457, rt_number=53779, queue=Incidents, subject=xray tomcat, ticket_status=closed, client=Kahootz, priority=61, created=2025-02-04 15:13:18, last_txn_id=2283532>, <Ticket(id=4451, rt_number=53773, queue=Requests, subject=Add SSH keys to DGX machines, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-02-04 09:33:46, last_txn_id=2285892>, <Ticket(id=4454, rt_number=53776, queue=Requests, subject=301 Redirects, ticket_status=closed, client=BD Group, priority=63, created=2025-02-04 11:25:00, last_txn_id=2288733>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4665, rt_number=53906, queue=Requests, subject=server/gitlab account for Andrew, ticket_status=closed, client=AskBio, priority=52, created=2025-02-19 09:17:06, last_txn_id=2292266>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4343, rt_number=53573, queue=Requests, subject=Office IP update, ticket_status=closed, client=ITC Compliance, priority=40, created=2025-01-23 15:59:01, last_txn_id=2278357>, <Ticket(id=4345, rt_number=53575, queue=Requests, subject=dev-openc-app11 Puppet, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 17:06:14, last_txn_id=2279252>, <Ticket(id=4320, rt_number=53550, queue=Requests, subject=ITC Termination of service (technical), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-01-22 13:36:05, last_txn_id=2277937>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4332, rt_number=53562, queue=Requests, subject=ETX GitLab upgrade (17.8.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-01-23 09:33:51, last_txn_id=2276940>, <Ticket(id=4683, rt_number=53922, queue=Incidents, subject=morph1 resque processes, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-20 11:26:09, last_txn_id=2291889>, <Ticket(id=4333, rt_number=53563, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.8.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 09:43:42, last_txn_id=2276479>, <Ticket(id=4372, rt_number=53666, queue=Requests, subject=Remove ITC backup system from support (again), ticket_status=closed, client=ITC Compliance, priority=63, created=2025-01-27 17:27:10, last_txn_id=2278772>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4389, rt_number=53682, queue=Incidents, subject=sec1 (sec1.opencorporates.internal) disk /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-01-28 15:35:20, last_txn_id=2281329>, <Ticket(id=4453, rt_number=53775, queue=Incidents, subject=Unable to access *.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-02-04 10:37:01, last_txn_id=2282432>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4402, rt_number=53725, queue=Requests, subject=NFW database restore, ticket_status=closed, client=NFW, priority=40, created=2025-01-29 14:06:27, last_txn_id=2279965>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4408, rt_number=53731, queue=Incidents, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=66, created=2025-01-30 00:10:06, last_txn_id=2285168>, <Ticket(id=4415, rt_number=53739, queue=Incidents, subject=MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=63, created=2025-01-31 00:31:40, last_txn_id=2280933>, <Ticket(id=4416, rt_number=53740, queue=Incidents, subject=etx/prod/gitlab secret handling error, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-01-31 09:36:11, last_txn_id=2280896>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>, <Ticket(id=4580, rt_number=53853, queue=Requests, subject=Graphite - Clear out of metrics, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-02-12 11:25:37, last_txn_id=2290569>, <Ticket(id=4515, rt_number=53787, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=38, created=2025-02-05 12:58:42, last_txn_id=2284189>, <Ticket(id=4540, rt_number=53812, queue=Incidents, subject=Graphite not returning data, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-02-07 16:58:58, last_txn_id=2289306>, <Ticket(id=4518, rt_number=53790, queue=Requests, subject=Backups , ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-02-05 17:40:50, last_txn_id=2285624>, <Ticket(id=4570, rt_number=53843, queue=Requests, subject=Client Services, ticket_status=closed, client=TCV, priority=0, created=2025-02-11 12:18:26, last_txn_id=2286707>, <Ticket(id=4573, rt_number=53846, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=65, created=2025-02-11 13:32:54, last_txn_id=2288223>, <Ticket(id=4585, rt_number=53858, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=eTherapeutics, priority=1, created=2025-02-12 11:41:41, last_txn_id=2288299>] |