| tickets |
[<Ticket(id=4429, rt_number=53753, queue=Incidents, subject=sysdoc/flightpath monitoring failure, ticket_status=closed, client=Sysdoc, priority=45, created=2025-02-03 08:05:35, last_txn_id=2281961>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4422, rt_number=53746, queue=Problems, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-01 00:14:14, last_txn_id=2282726>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4262, rt_number=53491, queue=Requests, subject=Route missing on DGX, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-01-16 16:59:01, last_txn_id=2274317>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4452, rt_number=53774, queue=Incidents, subject=sysdoc prometheus volumes filling up, ticket_status=closed, client=Sysdoc, priority=46, created=2025-02-04 09:57:24, last_txn_id=2283468>, <Ticket(id=4446, rt_number=53768, queue=Requests, subject=Failed Logins from "admin", ticket_status=closed, client=AskBio, priority=61, created=2025-02-03 22:10:53, last_txn_id=2285091>, <Ticket(id=4257, rt_number=53487, queue=Problems, subject=Emails not being sent external from RT , ticket_status=closed, client=TCV, priority=70, created=2025-01-16 14:11:58, last_txn_id=2291743>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4434, rt_number=53758, queue=Incidents, subject=compute11 Paul Kenrick ssh access, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-02-03 09:29:56, last_txn_id=2282521>, <Ticket(id=4433, rt_number=53757, queue=Requests, subject=Graphite, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-02-03 09:05:10, last_txn_id=2281932>, <Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4403, rt_number=53726, queue=Incidents, subject=Can't access Open Corporates XCA, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 15:36:52, last_txn_id=2282511>, <Ticket(id=4294, rt_number=53524, queue=Requests, subject=MySQL Binlogs, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-20 09:41:43, last_txn_id=2273496>, <Ticket(id=4393, rt_number=53685, queue=Incidents, subject=statsd on sec1 down, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 00:50:18, last_txn_id=2281833>, <Ticket(id=4516, rt_number=53788, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2025-02-05 16:51:27, last_txn_id=2283809>, <Ticket(id=4435, rt_number=53759, queue=Requests, subject=EC: New SFTP User Account, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-02-03 09:44:23, last_txn_id=2282108>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4388, rt_number=53681, queue=Requests, subject=LEAVERS & NEW STARTERS, ticket_status=closed, client=NFW, priority=41, created=2025-01-28 15:20:12, last_txn_id=2283685>, <Ticket(id=4437, rt_number=53761, queue=Incidents, subject=Geograph/staging/data.geograph.org.uk issues, ticket_status=closed, client=Geograph, priority=40, created=2025-02-03 10:07:55, last_txn_id=2281750>, <Ticket(id=4456, rt_number=53778, queue=Requests, subject=Apple Verification Files, ticket_status=closed, client=BD Group, priority=64, created=2025-02-04 13:00:08, last_txn_id=2285928>, <Ticket(id=4528, rt_number=53800, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-02-06 14:16:13, last_txn_id=2286186>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=4445, rt_number=53767, queue=Incidents, subject=DOWN: aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-03 14:12:54, last_txn_id=2282636>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4440, rt_number=53764, queue=Requests, subject=Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652], ticket_status=closed, client=Quickline, priority=61, created=2025-02-03 11:13:57, last_txn_id=2284513>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4232, rt_number=53463, queue=Incidents, subject=Redis volumes filling up in production, ticket_status=closed, client=Geograph, priority=50, created=2025-01-13 16:43:32, last_txn_id=2271393>, <Ticket(id=4250, rt_number=53480, queue=Incidents, subject=PromPT down on Macleod, ticket_status=closed, client=AskBio, priority=62, created=2025-01-15 10:19:12, last_txn_id=2272340>, <Ticket(id=4217, rt_number=53449, queue=Incidents, subject=systemd_state on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-13 07:47:59, last_txn_id=2271452>, <Ticket(id=4247, rt_number=53478, queue=Requests, subject=Legacy DB IP Whitelisting, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-01-14 18:58:21, last_txn_id=2271901>, <Ticket(id=4286, rt_number=53516, queue=Problems, subject=smbfs1.trident.lan high disk usage /, ticket_status=closed, client=Trident Honda, priority=47, created=2025-01-17 17:06:24, last_txn_id=2273619>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4223, rt_number=53454, queue=Requests, subject=Andrei , ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-13 11:47:09, last_txn_id=2271391>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4259, rt_number=53489, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-16 16:35:30, last_txn_id=2272299>, <Ticket(id=4265, rt_number=53494, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-17 08:09:29, last_txn_id=2272769>, <Ticket(id=4270, rt_number=53499, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-01-17 10:38:28, last_txn_id=2274106>, <Ticket(id=4269, rt_number=53498, queue=Requests, subject=tomcat restart, ticket_status=closed, client=Kahootz, priority=60, created=2025-01-17 10:32:43, last_txn_id=2272561>, <Ticket(id=4272, rt_number=53501, queue=Requests, subject=Mount Illumina data on Sybil, ticket_status=closed, client=OGT, priority=40, created=2025-01-17 11:24:51, last_txn_id=2272687>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4383, rt_number=53676, queue=Incidents, subject=compute11 stalled, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-28 11:21:54, last_txn_id=2280686>, <Ticket(id=4314, rt_number=53544, queue=Incidents, subject=toptotoe-staging.net maintenance mode, ticket_status=closed, client=Top to Toe, priority=43, created=2025-01-22 08:12:23, last_txn_id=2274625>, <Ticket(id=4316, rt_number=53546, queue=Incidents, subject=DOWN: itcgw1.corp.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=43, created=2025-01-22 10:44:03, last_txn_id=2274980>, <Ticket(id=4324, rt_number=53554, queue=Requests, subject=dev-compute11 storage, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 16:39:53, last_txn_id=2276751>, <Ticket(id=4331, rt_number=53561, queue=Requests, subject=Geograph Gitlab upgrade (17.8.1), ticket_status=closed, client=Geograph, priority=40, created=2025-01-23 09:28:44, last_txn_id=2275923>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4253, rt_number=53483, queue=Incidents, subject=mammoth.tusknet rsnapshot duration, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-16 08:31:30, last_txn_id=2271771>, <Ticket(id=4293, rt_number=53523, queue=Incidents, subject=koinexserver.home UPS issue, ticket_status=closed, client=Koinex, priority=38, created=2025-01-20 08:18:40, last_txn_id=2276273>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=4148, rt_number=53353, queue=Incidents, subject=Power out at site, ticket_status=closed, client=OGT, priority=50, created=2025-01-05 20:50:40, last_txn_id=2266638>, <Ticket(id=4356, rt_number=53586, queue=Incidents, subject=crylonlis2024.crystal.local lorgrotate failure, ticket_status=closed, client=Crystal Units, priority=61, created=2025-01-25 00:08:53, last_txn_id=2277707>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4198, rt_number=53397, queue=Requests, subject=Geograph Gitlab upgrade (17.7.1), ticket_status=closed, client=Geograph, priority=45, created=2025-01-09 11:07:42, last_txn_id=2268432>, <Ticket(id=4199, rt_number=53398, queue=Requests, subject=ETX GitLab upgrade (17.7.1), ticket_status=closed, client=eTherapeutics, priority=46, created=2025-01-09 11:10:11, last_txn_id=2269156>, <Ticket(id=4200, rt_number=53399, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.7.1, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-01-09 11:12:09, last_txn_id=2269080>, <Ticket(id=4202, rt_number=53401, queue=Problems, subject=Cirencester NTP timeout, ticket_status=closed, client=Cirencester College, priority=44, created=2025-01-09 14:43:13, last_txn_id=2269022>, <Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, created=2025-01-28 11:43:22, last_txn_id=2278944>, <Ticket(id=4457, rt_number=53779, queue=Incidents, subject=xray tomcat, ticket_status=closed, client=Kahootz, priority=61, created=2025-02-04 15:13:18, last_txn_id=2283532>, <Ticket(id=4451, rt_number=53773, queue=Requests, subject=Add SSH keys to DGX machines, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-02-04 09:33:46, last_txn_id=2285892>, <Ticket(id=4454, rt_number=53776, queue=Requests, subject=301 Redirects, ticket_status=closed, client=BD Group, priority=63, created=2025-02-04 11:25:00, last_txn_id=2288733>, <Ticket(id=4343, rt_number=53573, queue=Requests, subject=Office IP update, ticket_status=closed, client=ITC Compliance, priority=40, created=2025-01-23 15:59:01, last_txn_id=2278357>, <Ticket(id=4345, rt_number=53575, queue=Requests, subject=dev-openc-app11 Puppet, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 17:06:14, last_txn_id=2279252>, <Ticket(id=4320, rt_number=53550, queue=Requests, subject=ITC Termination of service (technical), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-01-22 13:36:05, last_txn_id=2277937>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4332, rt_number=53562, queue=Requests, subject=ETX GitLab upgrade (17.8.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-01-23 09:33:51, last_txn_id=2276940>, <Ticket(id=4333, rt_number=53563, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.8.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 09:43:42, last_txn_id=2276479>, <Ticket(id=4372, rt_number=53666, queue=Requests, subject=Remove ITC backup system from support (again), ticket_status=closed, client=ITC Compliance, priority=63, created=2025-01-27 17:27:10, last_txn_id=2278772>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4389, rt_number=53682, queue=Incidents, subject=sec1 (sec1.opencorporates.internal) disk /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-01-28 15:35:20, last_txn_id=2281329>, <Ticket(id=4453, rt_number=53775, queue=Incidents, subject=Unable to access *.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-02-04 10:37:01, last_txn_id=2282432>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4402, rt_number=53725, queue=Requests, subject=NFW database restore, ticket_status=closed, client=NFW, priority=40, created=2025-01-29 14:06:27, last_txn_id=2279965>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4408, rt_number=53731, queue=Incidents, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=66, created=2025-01-30 00:10:06, last_txn_id=2285168>, <Ticket(id=4415, rt_number=53739, queue=Incidents, subject=MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=63, created=2025-01-31 00:31:40, last_txn_id=2280933>, <Ticket(id=4416, rt_number=53740, queue=Incidents, subject=etx/prod/gitlab secret handling error, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-01-31 09:36:11, last_txn_id=2280896>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>, <Ticket(id=4515, rt_number=53787, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=38, created=2025-02-05 12:58:42, last_txn_id=2284189>, <Ticket(id=4518, rt_number=53790, queue=Requests, subject=Backups , ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-02-05 17:40:50, last_txn_id=2285624>] |