15 minute update

16 Dec - 17 Jan

RT	Client	Subject	First work started	First post-work reply	Time to reply
53332	OpenCorporates	Restore database in AWS	2024-12-30 10:06:10	2024-12-30 10:53:55	0h 48m
53335	eTherapeutics	ETX infra vpn tunnel	2025-01-13 20:42:54	2025-01-14 10:09:28	1d 3h 27m
53346	Tusk IC	add user to group	2025-01-02 15:49:48	2025-01-02 15:50:41	0h 01m
53259	Global Brands	vpn	2024-12-18 15:51:05	2024-12-18 15:55:49	0h 05m
53339	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal	2024-12-31 11:34:55	2024-12-31 13:47:47	2h 13m
53413	OpenCorporates	ZFS health on SQL12	2025-01-11 05:45:01	2025-01-11 06:05:18	0h 20m
53340	Trident Honda	NTP	2024-12-31 12:09:52	2024-12-31 12:12:31	0h 03m
53252	Cambridge Flow Solutions	J cluster access	2025-01-03 09:59:11	2025-01-03 10:00:12	0h 01m
52785	OpenCorporates	Outstanding monitoring issues: redis1	2025-01-16 11:30:32	None	1d 2h 29m
53487	TCV	Emails not being sent external from RT	2025-01-16 14:16:58	2025-01-16 14:23:52	0h 07m
53403	Mad Dog Casting	Client Mad Dog termination	2025-01-10 13:04:11	2025-01-10 14:57:38	1h 53m
53262	OpenCorporates	sql13 storage alert	2024-12-18 08:00:00	2024-12-18 08:05:22	0h 05m
53467	AskBio	macleod.synpromics.com frozen mail	2025-01-16 08:59:56	2025-01-16 11:13:27	2h 14m
53235	Kahootz	Sierra/Tango DRAC fixing	2024-12-16 12:21:07	2024-12-16 13:16:30	0h 55m
53382	Sysdoc	CORS error / network error	2025-01-09 15:47:15	2025-01-09 16:02:38	0h 15m
53457	Geograph	Adding new docker container to our gitops+k8s cluster.	2025-01-13 13:35:31	2025-01-13 13:39:13	0h 04m
53350	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)	2025-01-03 08:28:52	2025-01-03 08:44:23	0h 16m
52879	Top to Toe	Request to create a cron job to monitor PHP-FPM	2025-01-02 10:47:09	2025-01-02 11:06:51	0h 20m
52944	OpenCorporates	SW1 Switch Off	2024-12-19 12:55:57	2024-12-19 17:10:02	4h 14m
52946	BD Group	independent check for web-1	2025-01-27 08:29:23	None	1d 5h 31m
52908	eTherapeutics	Buckets being back up daily and weekly, possibly monthly	2024-12-30 11:13:06	2024-12-30 16:36:54	5h 24m
53495	OGT	basil.internal.ogtip.com disk usage /data	2025-01-17 08:35:40	2025-01-17 08:54:15	0h 19m
53251	Trident Honda	Configure UPS for vmsvr1,2	2025-01-17 14:47:49	2025-01-17 15:20:39	0h 33m
53182	OpenCorporates	Improve OC connectivity monitoring	2025-01-03 09:51:37	2025-01-03 11:59:59	2h 08m
53376	OpenCorporates	Network Segmentation	2025-01-09 17:52:48	2025-01-09 18:14:10	0h 21m
53304	Kahootz	Xray borgmatic issue	2024-12-19 12:02:38	2024-12-20 12:48:30	0h 46m
53123	Ingeus	GitRepository is not Ready	2024-12-16 16:11:32	2024-12-16 16:18:36	0h 07m
53389	OpenCorporates	sql11-sql12 zfs pool usage	2025-01-16 09:40:40	2025-01-16 09:53:32	0h 13m
53307	Cirencester College	DOWN: *.cirencester.ac.uk	2024-12-20 13:05:44	2024-12-20 13:10:29	0h 05m
53263	OpenCorporates	Ceph health on san1,2	2025-01-02 15:57:56	2025-01-02 16:26:24	0h 28m
53233	OpenCorporates	OC DB cluster recovery	2024-12-16 18:24:16	2024-12-18 14:41:21	2d 0h 17m
53345	JISC	Velox Server Security Overview	2025-01-02 11:54:28	2025-01-02 12:11:41	0h 17m
53316	Kahootz	Front servers LE certificate expirations	2024-12-23 08:55:05	2024-12-23 08:59:10	0h 04m
53331	Tusk IC	mammoth.tusknet rsnapshot failure	2024-12-30 09:07:30	2024-12-30 09:11:02	0h 04m
53463	Geograph	Redis volumes filling up in production	2025-01-13 19:40:11	2025-01-13 19:45:58	0h 06m
53480	AskBio	PromPT down on Macleod	2025-01-16 09:56:57	2025-01-16 11:17:11	1h 20m
53326	OpenCorporates	Quote for new VMs	2024-12-27 14:46:55	2024-12-27 14:56:10	0h 09m
53312	ITC Compliance	Sage Server	2024-12-20 12:13:26	None	1d 1h 47m
53323	OpenCorporates	event-search1 pacemaker warning (ldirectord)	2024-12-27 08:20:22	2024-12-27 08:29:46	0h 09m
53265	OpenCorporates	Onboarding off boarding	2024-12-18 10:44:31	None	1d 3h 15m
53313	OpenCorporates	reboot compute11 / mysql update / ldap password reset	2024-12-23 08:09:38	2024-12-23 08:41:46	0h 32m
53324	OpenCorporates	Update MySQL Cluster setting	2024-12-27 09:46:17	2024-12-27 09:56:47	0h 11m
53333	Geograph	www.geograph.org.uk HTTP/S errors	2024-12-30 12:12:12	2024-12-30 12:13:11	0h 01m
53449	OpenCorporates	systemd_state on 'zcluster2.opencorporates.internal	2025-01-13 07:48:28	2025-01-13 07:49:55	0h 01m
53478	ITC Compliance	Legacy DB IP Whitelisting	2025-01-16 12:14:09	2025-01-16 12:47:26	0h 33m
53325	AskBio	edb-lab-skye.askbio.com configuration agent error	2024-12-27 10:24:44	2024-12-27 10:44:53	0h 20m
53374	Kahootz	Blocking external access to DNS on everything except Oscar	2025-01-10 10:10:21	2025-01-10 10:14:48	0h 04m
53231	AskBio	Snapshots	2024-12-17 16:36:10	2024-12-17 17:30:59	0h 55m
53454	OpenCorporates	Andrei	2025-01-13 11:47:19	2025-01-13 11:54:55	0h 08m
53407	OpenCorporates	LDAP - Ben Ellis	2025-01-17 14:24:23	2025-01-17 14:27:51	0h 03m
53489	OpenCorporates	compute11 unresponsive	2025-01-16 16:35:39	2025-01-16 16:37:40	0h 02m
53494	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage	2025-01-17 09:42:01	2025-01-17 09:51:34	0h 10m
53499	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal	2025-01-17 10:38:36	2025-01-17 10:40:56	0h 02m
53498	Kahootz	tomcat restart	2025-01-17 10:32:51	2025-01-17 10:35:31	0h 03m
53501	OGT	Mount Illumina data on Sybil	2025-01-17 13:05:59	2025-01-17 13:09:25	0h 03m
53483	Tusk IC	mammoth.tusknet rsnapshot duration	2025-01-16 08:32:02	2025-01-16 08:35:02	0h 03m
53367	ITC Compliance	Legacy deployments	2025-01-06 14:09:37	2025-01-06 14:20:19	0h 11m
53353	OGT	Power out at site	2025-01-06 08:59:21	2025-01-06 09:10:53	0h 12m
53119	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)	2025-01-09 08:05:28	2025-01-09 08:09:48	0h 04m
53390	AskBio	macleod,talisker,skye NTP server failure	2025-01-09 08:29:13	2025-01-09 08:30:51	0h 02m
53397	Geograph	Geograph Gitlab upgrade (17.7.1)	2025-01-09 12:17:53	2025-01-09 14:09:45	1h 52m
53398	eTherapeutics	ETX GitLab upgrade (17.7.1)	2025-01-10 07:56:25	2025-01-10 07:58:06	0h 02m
53399	OpenCorporates	OpenCorporates Gitlab upgrade 17.7.1	2025-01-10 08:13:56	2025-01-10 08:24:29	0h 11m
53401	Cirencester College	Cirencester NTP timeout	2025-01-09 14:48:11	2025-01-09 14:58:06	0h 10m
51406	NovaData	Novadata CentOS7 EOL	2024-12-16 15:22:50	2024-12-16 17:32:01	2h 09m

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	170.475 msec
System CPU time	3.964 msec
Total CPU time	174.439 msec
Elapsed time	292.078 msec
Context switches	171 voluntary, 701 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&start=2024-12-16
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-17'
'start'	'2024-12-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 1, 17), 'start': datetime.date(2024, 12, 16), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2025-01-17&start=2024-12-16' [GET]>
tickets	[<Ticket(id=4102, rt_number=53332, queue=Requests, subject=Restore database in AWS, ticket_status=closed, client=OpenCorporates, priority=76, created=2024-12-30 10:02:59, last_txn_id=2266914>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4141, rt_number=53346, queue=Requests, subject=add user to group, ticket_status=closed, client=Tusk IC, priority=46, created=2025-01-02 15:48:40, last_txn_id=2266217>, <Ticket(id=4061, rt_number=53259, queue=Incidents, subject=vpn, ticket_status=closed, client=Global Brands, priority=42, created=2024-12-17 15:27:40, last_txn_id=2292467>, <Ticket(id=4128, rt_number=53339, queue=Problems, subject=CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal, ticket_status=closed, client=NovaData, priority=43, created=2024-12-31 11:33:33, last_txn_id=2265200>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4129, rt_number=53340, queue=Requests, subject=NTP, ticket_status=closed, client=Trident Honda, priority=42, created=2024-12-31 12:07:53, last_txn_id=2265596>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4257, rt_number=53487, queue=Problems, subject=Emails not being sent external from RT , ticket_status=closed, client=TCV, priority=70, created=2025-01-16 14:11:58, last_txn_id=2291743>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4064, rt_number=53262, queue=Incidents, subject=sql13 storage alert , ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-18 08:03:28, last_txn_id=2262529>, <Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4034, rt_number=53235, queue=Problems, subject=Sierra/Tango DRAC fixing, ticket_status=closed, client=Kahootz, priority=0, created=2024-12-13 16:23:14, last_txn_id=2290030>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=4145, rt_number=53350, queue=Problems, subject=smbfs1.trident.lan high disk usage /svr (sdb), ticket_status=closed, client=Trident Honda, priority=46, created=2025-01-03 08:23:22, last_txn_id=2273014>, <Ticket(id=3754, rt_number=52879, queue=Problems, subject=Request to create a cron job to monitor PHP-FPM, ticket_status=closed, client=Top to Toe, priority=80, created=2024-11-15 03:16:42, last_txn_id=2266745>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=4013, rt_number=53182, queue=Problems, subject=Improve OC connectivity monitoring , ticket_status=closed, client=OpenCorporates, priority=77, created=2024-12-12 10:45:44, last_txn_id=2265846>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4074, rt_number=53304, queue=Requests, subject=Xray borgmatic issue, ticket_status=closed, client=Kahootz, priority=65, created=2024-12-19 11:22:37, last_txn_id=2265281>, <Ticket(id=3985, rt_number=53123, queue=Problems, subject=GitRepository is not Ready, ticket_status=closed, client=Ingeus, priority=59, created=2024-12-10 14:41:15, last_txn_id=2266449>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4077, rt_number=53307, queue=Incidents, subject=DOWN: *.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=44, created=2024-12-19 13:53:42, last_txn_id=2264237>, <Ticket(id=4065, rt_number=53263, queue=Problems, subject=Ceph health on san1,2, ticket_status=closed, client=OpenCorporates, priority=86, created=2024-12-18 09:22:02, last_txn_id=2274531>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, 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15 minute update

16 Dec - 17 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

fifteen_minute_update_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions