15 minute update

25 Nov - 27 Dec

RT	Client	Subject	First work started	First post-work reply	Time to reply
53158	Kahootz	Kahootz kernel patches	2024-12-10 19:55:26	2024-12-11 13:09:44	1d 7h 14m
53009	Crystal Units	Lisec server switchover	2024-12-09 09:07:03	2024-12-09 16:20:09	7h 13m
52678	Edinburgh University	DGX1 OS upgrade	2024-12-11 11:00:23	2024-12-11 11:21:13	0h 21m
53070	Geograph	Geograph Cluster Upgrade	2024-12-05 08:19:27	2024-12-05 08:27:00	0h 08m
53121	OpenCorporates	Server Shutdown Request	2024-12-10 15:33:56	2024-12-10 16:36:12	1h 02m
52976	Rotastat	TFTP Server not responding	2024-11-27 10:21:47	2024-11-27 10:32:08	0h 10m
52912	OGT	WARNING: Storage: RAID on manuel.internal.ogtip.com	2024-11-28 08:42:07	2024-11-28 09:07:04	0h 25m
53073	OpenCorporates	MySQL Cluster Capacity Info	2024-12-05 11:06:54	2024-12-05 11:25:41	0h 19m
52931	Top to Toe	Amend DB backup script to dump separate .sql files	2024-11-28 11:55:43	2024-11-28 12:35:43	0h 40m
49815	OpenCorporates	Premier support for Opensearch cluster	2024-12-05 10:40:43	2024-12-05 10:46:33	0h 06m
53071	Kahootz	Reboot C, D and E tonight between 8 and 10pm	2024-12-05 09:17:24	2024-12-05 09:21:30	0h 04m
52806	OpenCorporates	Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical)	2024-11-27 12:18:51	2024-12-05 11:14:13	2d 2h 55m
53025	AskBio	making prompt-test.askbio.com accessible	2024-12-13 10:10:52	2024-12-13 10:12:13	0h 01m
53036	Kahootz	papa.hosting.inovem.com unconfigured disks	2024-12-02 08:25:23	2024-12-02 08:29:15	0h 04m
53090	JISC	OpenAthens server patching	2024-12-06 11:43:15	2024-12-06 11:49:22	0h 06m
52945	eTherapeutics	Rip out Kiam at ETX	2024-12-05 11:22:43	2024-12-05 11:31:01	0h 08m
53050	AskBio	SMART error (Health) detected on host: talisker	2024-12-02 12:32:48	2024-12-02 12:43:35	0h 11m
53259	Global Brands	vpn	2024-12-18 15:51:05	2024-12-18 15:55:49	0h 05m
53051	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations	2024-12-10 09:59:08	2024-12-10 10:03:59	0h 05m
53067	Sysdoc	Client using our system getting access issues	2024-12-04 16:20:56	2024-12-04 16:23:12	0h 02m
52993	ITC Compliance	Access to GW servers and file storage	2024-11-27 12:19:58	2024-11-27 12:23:12	0h 03m
53074	Kahootz	icmp redirection	2024-12-05 12:06:56	2024-12-05 12:10:35	0h 04m
52785	OpenCorporates	Outstanding monitoring issues: redis1	2025-01-16 11:30:32	None	1d 2h 29m
53075	Sysdoc	Re: Urgent: Website is down	2024-12-05 14:43:03	2024-12-05 14:54:15	0h 11m
53026	OpenCorporates	Percona Backup	2024-12-04 10:28:38	2024-12-04 10:30:55	0h 02m
53039	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly	2024-12-02 09:19:18	2024-12-02 09:21:39	0h 02m
53262	OpenCorporates	sql13 storage alert	2024-12-18 08:00:00	2024-12-18 08:05:22	0h 05m
53076	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9	2024-12-05 14:17:07	None	9h 43m
53092	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost	2024-12-06 13:49:28	2024-12-06 13:55:54	0h 06m
53027	Cambridge Flow Solutions	CFS connectivity test	2024-12-03 11:00:00	2024-12-03 11:54:47	0h 55m
52689	Crystal Units	Crystal Units - New Server 10.0.0.235- SMB connection from windows NT	2024-11-27 12:00:56	2024-11-27 12:04:30	0h 04m
53038	Rotastat	Shared Calendars	2024-12-02 08:48:04	2024-12-02 08:56:10	0h 08m
53235	Kahootz	Sierra/Tango DRAC fixing	2024-12-16 12:21:07	2024-12-16 13:16:30	0h 55m
52990	Entrepreneurs Circle	Expected Traffic Spike - Flourish & Thrive in '25	2024-12-03 10:09:31	2024-12-03 10:09:53	0h 00m
53003	OpenCorporates	Update GitLab	2024-12-02 08:37:42	2024-12-02 10:28:34	1h 51m
53185	AskBio	talisker.synpromics.com duply backup failure	2024-12-12 16:08:49	2024-12-12 16:10:10	0h 01m
52700	Globecast	Red Hat subscription on gcukscheddb01.globecastne.com	2024-11-28 10:05:26	2024-11-28 11:10:47	1h 05m
52959	BD Group	IP Whitelisting Query	2024-11-27 12:06:44	2024-11-27 12:07:07	0h 00m
52987	JaeVee	beta.jaevee.co.uk certificate not auto-renewing	2024-11-27 09:47:51	2024-11-27 09:50:04	0h 02m
53018	OpenCorporates	systemd_state' on 'zcluster2.opencorporates.internal	2024-11-29 10:33:58	2024-11-29 11:09:40	0h 36m
53001	Geograph	Update GitLab	2024-12-02 11:04:41	2024-12-02 11:12:32	0h 08m
52933	Trident Honda	vmsvr1/vmsvr2 Samba 4 Active Directory	2024-11-28 15:49:08	2024-11-28 16:17:36	0h 28m
52944	OpenCorporates	SW1 Switch Off	2024-12-19 12:55:57	2024-12-19 17:10:02	4h 14m
52946	BD Group	independent check for web-1	2025-01-27 08:29:23	None	1d 5h 31m
52949	eTherapeutics	etx/prod/tcl-system kiam pod crashing	2024-12-09 21:37:06	2024-12-09 22:00:02	0h 23m
53023	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)	2024-12-02 12:57:28	2024-12-02 15:18:14	2h 21m
53007	eTherapeutics	Issue with GitLab search	2024-11-27 11:34:52	2024-11-27 11:51:52	0h 17m
53002	eTherapeutics	Update GitLab	2024-12-05 13:50:19	2024-12-05 13:53:39	0h 03m
53101	ITC Compliance	Office Infrastructure	2024-12-09 12:43:04	2024-12-09 13:08:42	0h 26m
53221	AskBio	edb-lab-skye.askbio.com /weka mount failure	2024-12-13 11:01:22	2024-12-13 11:15:15	0h 14m
53095	OpenCorporates	zcluster2 systemd state - sanoid@.service	2024-12-09 12:20:29	None	1d 1h 40m
51777	Quickline	24/7 support for 2x RADIUS and 2x Zabbix servers	2024-12-02 14:01:02	2024-12-02 14:14:52	0h 14m
53093	OGT	Server maintenance	2024-12-06 14:59:05	2024-12-06 15:00:10	0h 01m
52873	ERF Electrical	Resource Review - erfelectrical.co.uk site performance poor	2024-11-27 10:45:20	2024-11-27 10:49:19	0h 04m
53015	Kahootz	Server reboots for kernel patches	2024-11-29 11:56:11	2024-11-29 12:21:33	0h 25m
52952	Globecast	Backups with Veeam	2024-11-27 12:13:01	2024-11-27 12:13:18	0h 00m
53024	Kahootz	Portfast renewal	2024-11-29 12:34:53	2024-11-29 12:42:07	0h 07m
52989	eTherapeutics	Gitlab toolbox backups failing	2024-11-27 09:28:15	2024-11-27 09:30:57	0h 03m
53094	OpenCorporates	backgrounder2 stalled	2024-12-06 15:53:35	2024-12-06 15:54:43	0h 01m
53117	Kahootz	ClamAV on C, D, E	2024-12-10 11:30:00	None	1d 2h 30m
53079	Kahootz	Remove Whisky from Munin on Xray	2024-12-05 15:38:35	2024-12-05 15:44:40	0h 06m
53108	ITC Compliance	Switch from BT DNS to Google DNS	2024-12-09 15:40:37	2024-12-09 16:12:46	0h 32m
53100	Crystal Units	Migrate backy2 database to new server	2024-12-09 19:46:57	2024-12-10 10:14:34	1d 4h 28m
53086	Top to Toe	Configure daily + hourly database backups to S3	2024-12-06 11:55:34	2024-12-09 16:21:09	4h 26m
53021	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk	2024-11-29 10:40:30	2024-11-29 11:01:23	0h 21m
52883	ITC Compliance	*.itccompliance.co.uk renewal	2024-11-27 09:50:23	2024-11-27 10:10:09	0h 20m
53037	OGT	manuel.internal.ogtip.com borg-check failure	2024-12-02 08:31:19	2024-12-02 08:33:47	0h 02m
53304	Kahootz	Xray borgmatic issue	2024-12-19 12:02:38	2024-12-20 12:48:30	0h 46m
53123	Ingeus	GitRepository is not Ready	2024-12-16 16:11:32	2024-12-16 16:18:36	0h 07m
53006	Kahootz	General support question	2024-11-27 11:32:44	None	1d 2h 27m
52911	JISC	OpenAthens server patching	2024-11-27 08:19:38	2024-11-27 08:28:55	0h 09m
53040	ITC Compliance	IP confirmation	2024-12-02 10:45:21	2024-12-02 10:59:29	0h 14m
53226	OpenCorporates	OpenCorporates Gitlab upgrade 17.6.2	2024-12-13 08:56:09	2024-12-13 09:04:37	0h 08m
53091	OpenCorporates	events-generation-data-objects-app1 no resque processes	2024-12-06 11:10:13	2024-12-06 11:11:32	0h 01m
53082	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com	2024-12-05 17:25:08	2024-12-05 17:45:07	0h 20m
53307	Cirencester College	DOWN: *.cirencester.ac.uk	2024-12-20 13:05:44	2024-12-20 13:10:29	0h 05m
53167	eTherapeutics	etx/prod/platform-production and devtools pods not in ready	2024-12-11 13:17:44	2024-12-11 16:42:40	3h 25m
53233	OpenCorporates	OC DB cluster recovery	2024-12-16 18:24:16	2024-12-18 14:41:21	2d 0h 17m
53083	OpenCorporates	Please remove Nick Wright	2024-12-06 08:53:04	2024-12-06 09:29:19	0h 36m
53109	OpenCorporates	Please delete User	2024-12-10 11:21:41	2024-12-10 11:34:26	0h 13m
53120	Sysdoc	Service connection & pipelines issues	2024-12-10 14:26:48	2024-12-10 14:31:19	0h 05m
53042	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal	2024-12-02 11:29:23	2024-12-02 11:35:20	0h 06m
53030	OpenCorporates	Potential MI - server freeze	2024-12-02 12:28:48	2024-12-02 12:33:02	0h 04m
53168	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com	2024-12-12 13:39:12	None	1d 0h 21m
53115	OpenCorporates	Ceph PG damaged again - san1 - osd.18	2024-12-12 17:04:48	2024-12-12 17:07:47	0h 03m
53230	JISC	Asset inventory query	2024-12-13 13:46:12	2024-12-13 13:47:34	0h 01m
53316	Kahootz	Front servers LE certificate expirations	2024-12-23 08:55:05	2024-12-23 08:59:10	0h 04m
53049	Entrepreneurs Circle	Cron <root@srv> /usr/local/bin/ec-cron.sh	2024-12-02 14:08:07	2024-12-02 14:30:47	0h 23m
53058	Geograph	geograph/prod/tcl-monitoring running otu of space	2024-12-03 11:12:40	2024-12-03 11:16:01	0h 03m
53227	eTherapeutics	ETX GitLab upgrade (17.6.2)	2024-12-13 11:26:45	2024-12-13 11:47:20	0h 21m
53065	Geograph	geograph/prod/tcl-monitoring	2024-12-04 14:16:42	2024-12-04 14:18:06	0h 01m
53066	Trident Honda	vmsvr1/2.trident.lan cluster issue	2024-12-04 15:48:32	2024-12-04 15:58:52	0h 10m
53326	OpenCorporates	Quote for new VMs	2024-12-27 14:46:55	2024-12-27 14:56:10	0h 09m
53312	ITC Compliance	Sage Server	2024-12-20 12:13:26	None	1d 1h 47m
53323	OpenCorporates	event-search1 pacemaker warning (ldirectord)	2024-12-27 08:20:22	2024-12-27 08:29:46	0h 09m
53175	AskBio	LDAP replication and /weka mount	2024-12-12 08:43:24	2024-12-12 08:46:44	0h 03m
53265	OpenCorporates	Onboarding off boarding	2024-12-18 10:44:31	None	1d 3h 15m
53313	OpenCorporates	reboot compute11 / mysql update / ldap password reset	2024-12-23 08:09:38	2024-12-23 08:41:46	0h 32m
53324	OpenCorporates	Update MySQL Cluster setting	2024-12-27 09:46:17	2024-12-27 09:56:47	0h 11m
53224	Geograph	Geograph Gitlab upgrade (17.6.2)	2024-12-13 09:58:10	2024-12-13 10:49:46	0h 52m
53325	AskBio	edb-lab-skye.askbio.com configuration agent error	2024-12-27 10:24:44	2024-12-27 10:44:53	0h 20m
53231	AskBio	Snapshots	2024-12-17 16:36:10	2024-12-17 17:30:59	0h 55m
53169	OpenCorporates	Watchguard failover failure	2024-12-11 15:31:12	2024-12-11 15:32:29	0h 01m
53057	Rotastat	X2Go Issues	2024-12-03 09:53:43	2024-12-03 10:19:58	0h 26m
51406	NovaData	Novadata CentOS7 EOL	2024-12-16 15:22:50	2024-12-16 17:32:01	2h 09m

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	315.125 msec
System CPU time	23.948 msec
Total CPU time	339.073 msec
Elapsed time	449.616 msec
Context switches	413 voluntary, 683 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-27&start=2024-11-25
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2024-12-27'
'start'	'2024-11-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'end': datetime.date(2024, 12, 27), 'start': datetime.date(2024, 11, 25), 'target': 900, 'title': '15 minute update'}
request	<Request 'http://dashboard.uat.tigr.uk/fifteen_minute_report_drilldown?end=2024-12-27&start=2024-11-25' [GET]>
tickets	[<Ticket(id=3988, rt_number=53158, queue=Requests, subject=Kahootz kernel patches, ticket_status=closed, client=Kahootz, priority=66, created=2024-12-10 19:54:20, last_txn_id=2259188>, <Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=3913, rt_number=53070, queue=Requests, subject=Geograph Cluster Upgrade, ticket_status=closed, client=Geograph, priority=45, created=2024-12-05 08:19:21, last_txn_id=2259258>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=3780, rt_number=52976, 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15 minute update

25 Nov - 27 Dec

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fifteen_minute_update_drilldown.html

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