| RT | Client | Subject | First work started | First post-work reply | Time to reply |
|---|---|---|---|---|---|
| 53158 | Kahootz | Kahootz kernel patches | 2024-12-10 19:55:26 | 2024-12-11 13:09:44 | 1d 7h 14m |
| 53009 | Crystal Units | Lisec server switchover | 2024-12-09 09:07:03 | 2024-12-09 16:20:09 | 7h 13m |
| 52678 | Edinburgh University | DGX1 OS upgrade | 2024-12-11 11:00:23 | 2024-12-11 11:21:13 | 0h 21m |
| 53121 | OpenCorporates | Server Shutdown Request | 2024-12-10 15:33:56 | 2024-12-10 16:36:12 | 1h 02m |
| 53025 | AskBio | making prompt-test.askbio.com accessible | 2024-12-13 10:10:52 | 2024-12-13 10:12:13 | 0h 01m |
| 53051 | Sysdoc | sysdoc/flightpath/tcl-system certificate expirations | 2024-12-10 09:59:08 | 2024-12-10 10:03:59 | 0h 05m |
| 52785 | OpenCorporates | Outstanding monitoring issues: redis1 | 2025-01-16 11:30:32 | None | 1d 2h 29m |
| 53185 | AskBio | talisker.synpromics.com duply backup failure | 2024-12-12 16:08:49 | 2024-12-12 16:10:10 | 0h 01m |
| 52946 | BD Group | independent check for web-1 | 2025-01-27 08:29:23 | None | 1d 5h 31m |
| 52949 | eTherapeutics | etx/prod/tcl-system kiam pod crashing | 2024-12-09 21:37:06 | 2024-12-09 22:00:02 | 0h 23m |
| 53101 | ITC Compliance | Office Infrastructure | 2024-12-09 12:43:04 | 2024-12-09 13:08:42 | 0h 26m |
| 53221 | AskBio | edb-lab-skye.askbio.com /weka mount failure | 2024-12-13 11:01:22 | 2024-12-13 11:15:15 | 0h 14m |
| 53095 | OpenCorporates | zcluster2 systemd state - sanoid@.service | 2024-12-09 12:20:29 | None | 1d 1h 40m |
| 53117 | Kahootz | ClamAV on C, D, E | 2024-12-10 11:30:00 | None | 1d 2h 30m |
| 53108 | ITC Compliance | Switch from BT DNS to Google DNS | 2024-12-09 15:40:37 | 2024-12-09 16:12:46 | 0h 32m |
| 53100 | Crystal Units | Migrate backy2 database to new server | 2024-12-09 19:46:57 | 2024-12-10 10:14:34 | 1d 4h 28m |
| 53086 | Top to Toe | Configure daily + hourly database backups to S3 | 2024-12-06 11:55:34 | 2024-12-09 16:21:09 | 4h 26m |
| 53226 | OpenCorporates | OpenCorporates Gitlab upgrade 17.6.2 | 2024-12-13 08:56:09 | 2024-12-13 09:04:37 | 0h 08m |
| 53167 | eTherapeutics | etx/prod/platform-production and devtools pods not in ready | 2024-12-11 13:17:44 | 2024-12-11 16:42:40 | 3h 25m |
| 53109 | OpenCorporates | Please delete User | 2024-12-10 11:21:41 | 2024-12-10 11:34:26 | 0h 13m |
| 53120 | Sysdoc | Service connection & pipelines issues | 2024-12-10 14:26:48 | 2024-12-10 14:31:19 | 0h 05m |
| 53168 | Kahootz | CRITICAL: System Health: Systemd State on xray.hosting.inovem.com | 2024-12-12 13:39:12 | None | 1d 0h 21m |
| 53115 | OpenCorporates | Ceph PG damaged again - san1 - osd.18 | 2024-12-12 17:04:48 | 2024-12-12 17:07:47 | 0h 03m |
| 53230 | JISC | Asset inventory query | 2024-12-13 13:46:12 | 2024-12-13 13:47:34 | 0h 01m |
| 53227 | eTherapeutics | ETX GitLab upgrade (17.6.2) | 2024-12-13 11:26:45 | 2024-12-13 11:47:20 | 0h 21m |
| 53175 | AskBio | LDAP replication and /weka mount | 2024-12-12 08:43:24 | 2024-12-12 08:46:44 | 0h 03m |
| 53224 | Geograph | Geograph Gitlab upgrade (17.6.2) | 2024-12-13 09:58:10 | 2024-12-13 10:49:46 | 0h 52m |
| 53169 | OpenCorporates | Watchguard failover failure | 2024-12-11 15:31:12 | 2024-12-11 15:32:29 | 0h 01m |
git hash: master (5be385d7)