Client updates report (Sales)

16 Feb - 20 Feb

RT	Client	Replies missed	Subject
57068	Quickline		Airbyte
57437	TCV		TCV - backup query
54257	Crystal Units	28 Mar, 02 Apr, 09 Apr, 19 Apr, 07 May	FW: Crystal Units Limited Red Hat renewal
56695	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
57425	ATA Group		Tiger cyber security details
56003	OGT		Upgrade or replace basil.internal.ogtip.com
56305	STS NHS FT		Quarterly Systems Check
55616	OGT		OGT OS upgrades (Debian 10)
56929	NFW		Fwd: SPAM ISSUE
57124	TCV	12 Feb	RT Single Sign on
57270	Internal		Immunocore - Tiger Computing
56450	Internal		Catapult Linux Support
56722	None		RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
57340	OpenCorporates	11 Feb	Mail: Queue Length on bot2.opencorporates.internal
52178	Internal		Boxxe and London Ambulance Service
56701	Internal		Tiger Computing - Status Pros
57267	Quickline	15 Feb	Quickline - Workshop

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	103.713 msec
System CPU time	12.808 msec
Total CPU time	116.521 msec
Elapsed time	153.051 msec
Context switches	140 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-02-16
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-02-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Sales)', 'start': datetime.date(2026, 2, 16), 'end': datetime.date(2026, 2, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Sales?end=2026-02-20&start=2026-02-16' [GET]>
tickets	[<Ticket(id=7605, rt_number=57068, queue=Sales, subject=Airbyte, ticket_status=resolved, client=Quickline, priority=1, created=2026-01-18 21:02:31, last_txn_id=0>, <Ticket(id=7879, rt_number=57437, queue=Sales, subject=TCV - backup query, ticket_status=resolved, client=TCV, priority=41, created=2026-02-20 10:55:51, last_txn_id=0>, <Ticket(id=4987, rt_number=54257, queue=Sales, subject=FW: Crystal Units Limited Red Hat renewal, ticket_status=resolved, client=Crystal Units, priority=61, created=2025-03-26 14:37:59, last_txn_id=2320372>, <Ticket(id=7230, rt_number=56695, queue=Sales, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=stalled, client=Quickline, priority=66, created=2025-12-04 11:00:29, last_txn_id=0>, <Ticket(id=7867, rt_number=57425, queue=Sales, subject=Tiger cyber security details, ticket_status=open, client=ATA Group, priority=0, created=2026-02-18 10:10:21, last_txn_id=0>, <Ticket(id=6632, rt_number=56003, queue=Sales, subject=Upgrade or replace basil.internal.ogtip.com, ticket_status=stalled, client=OGT, priority=21, created=2025-09-25 08:09:04, last_txn_id=0>, <Ticket(id=6871, rt_number=56305, queue=Sales, subject=Quarterly Systems Check, ticket_status=stalled, client=STS NHS FT, priority=44, created=2025-11-03 00:00:08, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Sales, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=52, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Sales, subject=Fwd: SPAM ISSUE, ticket_status=open, client=NFW, priority=45, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7662, rt_number=57124, queue=Sales, subject=RT Single Sign on , ticket_status=stalled, client=TCV, priority=45, created=2026-01-27 17:03:35, last_txn_id=0>, <Ticket(id=7776, rt_number=57270, queue=Sales, subject=Immunocore - Tiger Computing, ticket_status=stalled, client=Internal, priority=0, created=2026-02-09 17:00:33, last_txn_id=0>, <Ticket(id=7014, rt_number=56450, queue=Sales, subject=Catapult Linux Support, ticket_status=open, client=Internal, priority=0, created=2025-11-18 11:37:17, last_txn_id=0>, <Ticket(id=7257, rt_number=56722, queue=Sales, subject=RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent, ticket_status=resolved, client=None, priority=0, created=2025-12-08 16:00:28, last_txn_id=0>, <Ticket(id=7782, rt_number=57340, queue=Sales, subject=Mail: Queue Length on bot2.opencorporates.internal, ticket_status=stalled, client=OpenCorporates, priority=43, created=2026-02-10 08:22:26, last_txn_id=0>, <Ticket(id=3829, rt_number=52178, queue=Sales, subject=Boxxe and London Ambulance Service, ticket_status=stalled, client=Internal, priority=0, created=2024-09-11 14:12:45, last_txn_id=2291913>, <Ticket(id=7236, rt_number=56701, queue=Sales, subject=Tiger Computing - Status Pros, ticket_status=stalled, client=Internal, priority=0, created=2025-12-05 10:48:09, last_txn_id=0>, <Ticket(id=7773, rt_number=57267, queue=Sales, subject=Quickline - Workshop, ticket_status=open, client=Quickline, priority=0, created=2026-02-09 14:38:37, last_txn_id=0>]

Client updates report (Sales)

16 Feb - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 18:37:25.225036	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225092	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225103	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225110	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225116	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225122	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225127	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225132	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225138	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225144	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225148	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225153	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225158	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225163	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225168	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225173	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225178	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225184	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225189	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225194	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225199	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225204	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225209	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225214	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225219	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225224	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225229	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225234	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225239	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225245	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225250	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225254	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225259	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225265	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225270	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225275	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225280	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225286	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225291	xxx	./services/model.py:838
DEBUG	2026-03-21 18:37:25.225296	xxx	./services/model.py:838