Client updates report (Requests)

29 Jun - 31 Jul

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
58423	Internal	01 Jul	Replacement Laptop setup
58592	OGT		Upgrade sybil.internal.ogtip.com to Debian 13 Trixie
57684	Imoves		Upgrade servers to Debian 13 Trixie
57673	Global Brands	26 May, 12 Jun, 28 Jun	Upgrade servers to Debian 13 Trixie
58591	Internal		Port Quickline monitoring config to Puppet
58618	Internal	02 Jul	Port Rotastat Icinga2 config to Puppet
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
58351	Gravytrain		Upgrade RDS
55616	OGT		OGT OS upgrades (Debian 10)
58302	Sucden		New accounts on all supported Linux servers
58513	Lantech		IPA M3 Disk Upgrade
58646	Internal	03 Jul	Weekly checks
58588	Cirencester College	04 Jul	Quotation for work
58648	Sucden	06 Jul	Sucden Patching Cycle
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
58651	Kahootz	Yesterday	Change root passwords
58652	Internal	Yesterday	Monthly certificate expiry check
58653	Internal	Yesterday	Quarterly Ouse Failover Test
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666
58654	Internal		Purge old client password records
58600	Crystal Units		Fw: Shapes drawing with spacer cutting size
58491	Crystal Units		Fw: accesss to database
58614	Reigate College		Certificates
58601	OpenCorporates		Password reset for user
58602	Sucden		EQX Alerts flapping
58552	Internal	01 Jul	pawprint issues/enhancements
58565	OGT	01 Jul	basil.internal.ogtip.com hard disk errors

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	86.719 msec
System CPU time	0.000 msec
Total CPU time	86.719 msec
Elapsed time	129.795 msec
Context switches	28 voluntary, 319 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-07-31&start=2026-06-29
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-07-31'
'start'	'2026-06-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 6, 29), 'end': datetime.date(2026, 7, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-07-31&start=2026-06-29' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8837, rt_number=58423, queue=Requests, subject=Replacement Laptop setup , ticket_status=new, client=Internal, priority=4, created=2026-06-03 09:17:09, last_txn_id=0>, <Ticket(id=9039, rt_number=58592, queue=Requests, subject=Upgrade sybil.internal.ogtip.com to Debian 13 Trixie, ticket_status=stalled, client=OGT, priority=41, created=2026-06-25 12:07:05, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=9038, rt_number=58591, queue=Requests, subject=Port Quickline monitoring config to Puppet, ticket_status=open, client=Internal, priority=41, created=2026-06-25 11:37:07, last_txn_id=0>, <Ticket(id=9066, rt_number=58618, queue=Requests, subject=Port Rotastat Icinga2 config to Puppet, ticket_status=new, client=Internal, priority=41, created=2026-06-29 15:24:01, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8765, rt_number=58351, queue=Requests, subject=Upgrade RDS, ticket_status=stalled, client=Gravytrain, priority=44, created=2026-05-29 16:08:04, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=8959, rt_number=58513, queue=Requests, subject=IPA M3 Disk Upgrade, ticket_status=stalled, client=Lantech, priority=23, created=2026-06-15 16:12:58, last_txn_id=0>, <Ticket(id=9069, rt_number=58646, queue=Requests, subject=Weekly checks, ticket_status=new, client=Internal, priority=0, created=2026-06-30 00:00:03, last_txn_id=0>, <Ticket(id=9035, rt_number=58588, queue=Requests, subject=Quotation for work, ticket_status=open, client=Cirencester College, priority=41, created=2026-06-25 08:45:43, last_txn_id=0>, <Ticket(id=9071, rt_number=58648, queue=Requests, subject=Sucden Patching Cycle, ticket_status=new, client=Sucden, priority=0, created=2026-07-01 00:00:04, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=9074, rt_number=58651, queue=Requests, subject=Change root passwords, ticket_status=new, client=Kahootz, priority=60, created=2026-07-06 00:00:06, last_txn_id=0>, <Ticket(id=9075, rt_number=58652, queue=Requests, subject=Monthly certificate expiry check, ticket_status=new, client=Internal, priority=60, created=2026-07-06 00:00:06, last_txn_id=0>, <Ticket(id=9076, rt_number=58653, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=new, client=Internal, priority=0, created=2026-07-06 00:00:07, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=9077, rt_number=58654, queue=Requests, subject=Purge old client password records, ticket_status=new, client=Internal, priority=40, created=2026-07-07 00:00:05, last_txn_id=0>, <Ticket(id=9048, rt_number=58600, queue=Requests, subject=Fw: Shapes drawing with spacer cutting size, ticket_status=stalled, client=Crystal Units, priority=61, created=2026-06-26 19:08:06, last_txn_id=0>, <Ticket(id=8937, rt_number=58491, queue=Requests, subject=Fw: accesss to database, ticket_status=autoclose, client=Crystal Units, priority=43, created=2026-06-12 05:21:09, last_txn_id=2514980>, <Ticket(id=9062, rt_number=58614, queue=Requests, subject=Certificates, ticket_status=stalled, client=Reigate College, priority=41, created=2026-06-29 13:16:39, last_txn_id=2521855>, <Ticket(id=9049, rt_number=58601, queue=Requests, subject=Password reset for user, ticket_status=stalled, client=OpenCorporates, priority=41, created=2026-06-27 10:01:46, last_txn_id=0>, <Ticket(id=9050, rt_number=58602, queue=Requests, subject=EQX Alerts flapping, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-27 15:32:17, last_txn_id=0>, <Ticket(id=8999, rt_number=58552, queue=Requests, subject=pawprint issues/enhancements, ticket_status=open, client=Internal, priority=42, created=2026-06-22 10:00:52, last_txn_id=0>, <Ticket(id=9012, rt_number=58565, queue=Requests, subject=basil.internal.ogtip.com hard disk errors, ticket_status=open, client=OGT, priority=22, created=2026-06-23 10:58:21, last_txn_id=0>]

Client updates report (Requests)

29 Jun - 31 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 08:33:18.016527	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016616	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016633	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016644	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016652	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016659	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016665	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016671	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016678	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016697	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016706	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016713	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016719	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016725	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016731	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016737	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016743	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016749	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016755	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016761	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016768	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016780	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016787	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016794	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016800	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016807	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016813	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016819	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016825	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016831	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016837	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016844	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016856	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016864	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016870	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016876	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016886	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016895	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016909	xxx	./services/model.py:838
DEBUG	2026-07-10 08:33:18.016916	xxx	./services/model.py:838