Client updates report (Requests)

23 Jun

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
58423	Internal	08 Jun	Replacement Laptop setup
57684	Imoves		Upgrade servers to Debian 13 Trixie
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
58351	Gravytrain		Upgrade RDS
58561	Internal		Weekly checks
55616	OGT		OGT OS upgrades (Debian 10)
58302	Sucden		New accounts on all supported Linux servers
58513	Lantech		IPA M3 Disk Upgrade
58362	Internal	19 Jun	Test restore Team Password Manager
58488	TCV		Cyber Essential Plus Audit
58471	AskBio		Storage alert: / on edb-lab-skye.askbio.com
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
58560	OGT		Restic improvements
57679	Rotastat		Upgrade server to Debian 13 Trixie
58312	Tangram		DGX Server Decommissioning Options
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666
58559	OGT		Port OGT Icinga2 config to Puppet
58558	Tangram		DGX Health Report Request
58491	Crystal Units		Fw: accesss to database
58564	Sucden		Sucden patching process
58519	JISC	19 Jun	OpenAthens server patching
58552	Internal		pawprint issues/enhancements
58565	OGT		basil.internal.ogtip.com hard disk errors

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	78.205 msec
System CPU time	0.467 msec
Total CPU time	78.672 msec
Elapsed time	127.736 msec
Context switches	67 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-23&start=2026-06-23
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-23'
'start'	'2026-06-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 6, 23), 'end': datetime.date(2026, 6, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-06-23&start=2026-06-23' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8837, rt_number=58423, queue=Requests, subject=Replacement Laptop setup , ticket_status=new, client=Internal, priority=4, created=2026-06-03 09:17:09, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8765, rt_number=58351, queue=Requests, subject=Upgrade RDS, ticket_status=stalled, client=Gravytrain, priority=44, created=2026-05-29 16:08:04, last_txn_id=0>, <Ticket(id=9008, rt_number=58561, queue=Requests, subject=Weekly checks, ticket_status=resolved, client=Internal, priority=41, created=2026-06-23 00:00:01, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=8959, rt_number=58513, queue=Requests, subject=IPA M3 Disk Upgrade, ticket_status=stalled, client=Lantech, priority=23, created=2026-06-15 16:12:58, last_txn_id=0>, <Ticket(id=8776, rt_number=58362, queue=Requests, subject=Test restore Team Password Manager, ticket_status=resolved, client=Internal, priority=44, created=2026-06-01 10:21:03, last_txn_id=0>, <Ticket(id=8934, rt_number=58488, queue=Requests, subject=Cyber Essential Plus Audit , ticket_status=resolved, client=TCV, priority=43, created=2026-06-11 10:38:32, last_txn_id=0>, <Ticket(id=8917, rt_number=58471, queue=Requests, subject=Storage alert: / on edb-lab-skye.askbio.com, ticket_status=resolved, client=AskBio, priority=63, created=2026-06-10 09:11:22, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=9007, rt_number=58560, queue=Requests, subject=Restic improvements, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:16:23, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8726, rt_number=58312, queue=Requests, subject=DGX Server Decommissioning Options, ticket_status=resolved, client=Tangram, priority=44, created=2026-05-21 15:26:23, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=9006, rt_number=58559, queue=Requests, subject=Port OGT Icinga2 config to Puppet, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 16:02:40, last_txn_id=0>, <Ticket(id=9005, rt_number=58558, queue=Requests, subject=DGX Health Report Request, ticket_status=autoclose, client=Tangram, priority=42, created=2026-06-22 15:43:29, last_txn_id=0>, <Ticket(id=8937, rt_number=58491, queue=Requests, subject=Fw: accesss to database, ticket_status=autoclose, client=Crystal Units, priority=43, created=2026-06-12 05:21:09, last_txn_id=2514980>, <Ticket(id=9011, rt_number=58564, queue=Requests, subject=Sucden patching process , ticket_status=resolved, client=Sucden, priority=61, created=2026-06-23 10:38:19, last_txn_id=0>, <Ticket(id=8965, rt_number=58519, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-06-16 08:39:49, last_txn_id=0>, <Ticket(id=8999, rt_number=58552, queue=Requests, subject=pawprint issues/enhancements, ticket_status=open, client=Internal, priority=42, created=2026-06-22 10:00:52, last_txn_id=0>, <Ticket(id=9012, rt_number=58565, queue=Requests, subject=basil.internal.ogtip.com hard disk errors, ticket_status=open, client=OGT, priority=22, created=2026-06-23 10:58:21, last_txn_id=0>]

Client updates report (Requests)

23 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:45:32.617934	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.617987	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.617999	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618007	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618014	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618021	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618027	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618033	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618040	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618046	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618052	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618058	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618065	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618072	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618078	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618085	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618092	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618098	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618104	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618111	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618117	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618123	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618129	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618135	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618141	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618148	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618154	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618160	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618165	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618172	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618178	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618184	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618190	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618196	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618202	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618208	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618215	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618221	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618227	xxx	./services/model.py:838
DEBUG	2026-07-06 22:45:32.618233	xxx	./services/model.py:838