Client updates report (Requests)

05 Jun

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
58423	Internal		Replacement Laptop setup
57684	Imoves		Upgrade servers to Debian 13 Trixie
57673	Global Brands	26 May	Upgrade servers to Debian 13 Trixie
58203	ITC Compliance		Certificate expiring: web-vip2.itccompliance.co.uk
58125	Entrepreneurs Circle		Linux vulnerability: Copy fail (CVE-2026-31431)
58428	TCV		tcv.org.uk - Fonts folder permissions
56921	ATA Group		cron job to check disk usage
58065	Tangram		K8s: Decommission Staging and reconfigure Prod for on-demand
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
58351	Gravytrain		Upgrade RDS
58301	Sucden		Access to Tigers Grafana monitoring for Sucden Financial
58358	Internal	04 Jun	Monthly certificate expiry check
58231	Tangram	18 May	Kubernetes instances and scaling policies
57784	AskBio		Configure RTP server for support and functionality
58364	Geograph	04 Jun	Deploy Pavlov to Geograph
55616	OGT		OGT OS upgrades (Debian 10)
58436	Sucden		Access to uyuni
58279	Globecast		DB Issues
58302	Sucden		New accounts on all supported Linux servers
58373	Geograph		Kubernetes upgrade for EOL
58362	Internal	04 Jun	Test restore Team Password Manager
58347	TCV		Mail forwarding for new RT queue
58438	Sucden		Upgrade Uyuni
58424	AskBio		ADE drive
58201	Gravytrain	04 Jun	Certificate expiring: www.bedfordinsurance.co.uk
58105	Gravytrain		Linux vulnerability: Copy fail (CVE-2026-31431)
58372	Sysdoc		Kubernetes upgrade for EOL
58363	Internal	04 Jun	Test restore NetBox
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe	28 May	Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
58312	Tangram		DGX Server Decommissioning Options
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666
58366	Internal		Update severn switches, IPMIs, etc...

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	96.493 msec
System CPU time	0.000 msec
Total CPU time	96.493 msec
Elapsed time	153.027 msec
Context switches	110 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-05&start=2026-06-05
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-05'
'start'	'2026-06-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 6, 5), 'end': datetime.date(2026, 6, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-06-05&start=2026-06-05' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8837, rt_number=58423, queue=Requests, subject=Replacement Laptop setup , ticket_status=new, client=Internal, priority=4, created=2026-06-03 09:17:09, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8585, rt_number=58203, queue=Requests, subject=Certificate expiring: web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=64, created=2026-05-08 12:52:27, last_txn_id=0>, <Ticket(id=8475, rt_number=58125, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=Entrepreneurs Circle, priority=66, created=2026-04-30 10:07:58, last_txn_id=0>, <Ticket(id=8842, rt_number=58428, queue=Requests, subject=tcv.org.uk - Fonts folder permissions , ticket_status=closed, client=TCV, priority=42, created=2026-06-03 15:02:54, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8415, rt_number=58065, queue=Requests, subject=K8s: Decommission Staging and reconfigure Prod for on-demand, ticket_status=closed, client=Tangram, priority=65, created=2026-04-27 16:23:04, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8765, rt_number=58351, queue=Requests, subject=Upgrade RDS, ticket_status=stalled, client=Gravytrain, priority=44, created=2026-05-29 16:08:04, last_txn_id=0>, <Ticket(id=8715, rt_number=58301, queue=Requests, subject=Access to Tigers Grafana monitoring for Sucden Financial , ticket_status=closed, client=Sucden, priority=64, created=2026-05-20 15:34:25, last_txn_id=0>, <Ticket(id=8772, rt_number=58358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2026-06-01 00:00:09, last_txn_id=0>, <Ticket(id=8613, rt_number=58231, queue=Requests, subject=Kubernetes instances and scaling policies, ticket_status=resolved, client=Tangram, priority=5, created=2026-05-13 10:14:18, last_txn_id=0>, <Ticket(id=8197, rt_number=57784, queue=Requests, subject=Configure RTP server for support and functionality, ticket_status=closed, client=AskBio, priority=67, created=2026-04-02 10:18:16, last_txn_id=0>, <Ticket(id=8778, rt_number=58364, queue=Requests, subject=Deploy Pavlov to Geograph, ticket_status=closed, client=Geograph, priority=42, created=2026-06-01 10:35:46, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8850, rt_number=58436, queue=Requests, subject=Access to uyuni, ticket_status=closed, client=Sucden, priority=43, created=2026-06-04 13:28:01, last_txn_id=0>, <Ticket(id=8661, rt_number=58279, queue=Requests, subject=DB Issues, ticket_status=resolved, client=Globecast, priority=44, created=2026-05-18 11:47:34, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=8787, rt_number=58373, queue=Requests, subject=Kubernetes upgrade for EOL, ticket_status=closed, client=Geograph, priority=43, created=2026-06-01 16:58:06, last_txn_id=0>, <Ticket(id=8776, rt_number=58362, queue=Requests, subject=Test restore Team Password Manager, ticket_status=resolved, client=Internal, priority=44, created=2026-06-01 10:21:03, last_txn_id=0>, <Ticket(id=8761, rt_number=58347, queue=Requests, subject=Mail forwarding for new RT queue, ticket_status=closed, client=TCV, priority=42, created=2026-05-29 10:55:20, last_txn_id=0>, <Ticket(id=8852, rt_number=58438, queue=Requests, subject=Upgrade Uyuni, ticket_status=closed, client=Sucden, priority=42, created=2026-06-04 14:32:49, last_txn_id=2510376>, <Ticket(id=8838, rt_number=58424, queue=Requests, subject=ADE drive, ticket_status=closed, client=AskBio, priority=63, created=2026-06-03 09:22:56, last_txn_id=0>, <Ticket(id=8583, rt_number=58201, queue=Requests, subject=Certificate expiring: www.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=44, created=2026-05-08 12:48:31, last_txn_id=0>, <Ticket(id=8455, rt_number=58105, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Gravytrain, priority=45, created=2026-04-30 09:58:30, last_txn_id=0>, <Ticket(id=8786, rt_number=58372, queue=Requests, subject=Kubernetes upgrade for EOL, ticket_status=closed, client=Sysdoc, priority=42, created=2026-06-01 16:58:03, last_txn_id=0>, <Ticket(id=8777, rt_number=58363, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=42, created=2026-06-01 10:24:20, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8726, rt_number=58312, queue=Requests, subject=DGX Server Decommissioning Options, ticket_status=resolved, client=Tangram, priority=44, created=2026-05-21 15:26:23, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8780, rt_number=58366, queue=Requests, subject=Update severn switches, IPMIs, etc..., ticket_status=closed, client=Internal, priority=43, created=2026-06-01 11:37:10, last_txn_id=0>]

Client updates report (Requests)

05 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 01:55:49.736280	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736324	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736334	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736341	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736347	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736352	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736358	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736363	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736368	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736373	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736379	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736386	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736394	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736402	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736410	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736419	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736426	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736433	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736438	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736443	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736448	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736453	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736458	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736463	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736468	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736473	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736479	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736483	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736489	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736494	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736500	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736506	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736511	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736525	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736533	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736538	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736544	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736550	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736555	xxx	./services/model.py:838
DEBUG	2026-07-07 01:55:49.736561	xxx	./services/model.py:838