Client updates report (Requests)

19 May

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57352	ATA Group	07 May	Configure mail relaying for cron script
58259	Trident Honda		vmsvr1 VM win10
58090	Internal	13 May	Copy fail
57684	Imoves		Upgrade servers to Debian 13 Trixie
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57611	Crystal Units	15 Mar	crylonlis2024 RHEL renewal
58203	ITC Compliance	13 May	Certificate expiring: web-vip2.itccompliance.co.uk
58125	Entrepreneurs Circle		Linux vulnerability: Copy fail (CVE-2026-31431)
58238	Trident Honda		Remove Trident Honda servers from support
57936	Crystal Units	21 Apr, 12 May	FW: Shapes drawing with spacer cutting size
58202	Entrepreneurs Circle		VPN certificate expiring: srv.entrepreneurscircle.org
57714	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
56921	ATA Group	01 May	cron job to check disk usage
58221	TCV		TCV-CRM PHP Update
58280	Azura		*.opentrk.com on ocado1,2 expiring
58281	Cirencester College		Moodle Update on CCVLE01
58065	Tangram	10 May	K8s: Decommission Staging and reconfigure Prod for on-demand
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
58112	NFW		Linux vulnerability: Copy fail (CVE-2026-31431)
58133	ATA Group		[-External-] Linux kernel security update (CVE-2026-31431)
58158	Sysdoc	08 May	Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026
58283	Internal		Weekly checks
58227	Gravytrain		MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade
58231	Tangram	18 May	Kubernetes instances and scaling policies
57784	AskBio		Configure RTP server for support and functionality
55616	OGT		OGT OS upgrades (Debian 10)
58097	Cirencester College	12 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58279	Globecast		DB Issues
58182	Crystal Units		back ups
58002	Gravytrain		Cancel EC2 support for prod.gt1
58289	OpenCorporates		Add new user to bot2 server
58277	JISC		Re: Firewall update required
58201	Gravytrain	13 May	Certificate expiring: www.bedfordinsurance.co.uk
58105	Gravytrain		Linux vulnerability: Copy fail (CVE-2026-31431)
58139	Sucden		Create @sucfin.com accounts for TCL
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	109.946 msec
System CPU time	4.968 msec
Total CPU time	114.914 msec
Elapsed time	160.932 msec
Context switches	148 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-19&start=2026-05-19
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-19'
'start'	'2026-05-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 5, 19), 'end': datetime.date(2026, 5, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-05-19&start=2026-05-19' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8641, rt_number=58259, queue=Requests, subject=vmsvr1 VM win10, ticket_status=closed, client=Trident Honda, priority=42, created=2026-05-15 15:21:17, last_txn_id=0>, <Ticket(id=8440, rt_number=58090, queue=Requests, subject=Copy fail, ticket_status=closed, client=Internal, priority=44, created=2026-04-30 07:24:42, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8585, rt_number=58203, queue=Requests, subject=Certificate expiring: web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=64, created=2026-05-08 12:52:27, last_txn_id=0>, <Ticket(id=8475, rt_number=58125, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=Entrepreneurs Circle, priority=66, created=2026-04-30 10:07:58, last_txn_id=0>, <Ticket(id=8620, rt_number=58238, queue=Requests, subject=Remove Trident Honda servers from support, ticket_status=closed, client=Trident Honda, priority=43, created=2026-05-13 15:36:51, last_txn_id=0>, <Ticket(id=8317, rt_number=57936, queue=Requests, subject=FW: Shapes drawing with spacer cutting size, ticket_status=closed, client=Crystal Units, priority=65, created=2026-04-15 06:21:09, last_txn_id=0>, <Ticket(id=8584, rt_number=58202, queue=Requests, subject=VPN certificate expiring: srv.entrepreneurscircle.org , ticket_status=closed, client=Entrepreneurs Circle, priority=63, created=2026-05-08 12:50:39, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8603, rt_number=58221, queue=Requests, subject=TCV-CRM PHP Update , ticket_status=closed, client=TCV, priority=44, created=2026-05-12 11:45:34, last_txn_id=2507231>, <Ticket(id=8662, rt_number=58280, queue=Requests, subject=*.opentrk.com on ocado1,2 expiring, ticket_status=closed, client=Azura, priority=43, created=2026-05-18 14:41:08, last_txn_id=0>, <Ticket(id=8663, rt_number=58281, queue=Requests, subject=Moodle Update on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2026-05-18 15:59:43, last_txn_id=0>, <Ticket(id=8415, rt_number=58065, queue=Requests, subject=K8s: Decommission Staging and reconfigure Prod for on-demand, ticket_status=closed, client=Tangram, priority=65, created=2026-04-27 16:23:04, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8462, rt_number=58112, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=NFW, priority=43, created=2026-04-30 10:01:22, last_txn_id=0>, <Ticket(id=8483, rt_number=58133, queue=Requests, subject=[-External-] Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=ATA Group, priority=63, created=2026-04-30 11:34:56, last_txn_id=2491825>, <Ticket(id=8540, rt_number=58158, queue=Requests, subject=Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026, ticket_status=closed, client=Sysdoc, priority=44, created=2026-05-05 09:40:42, last_txn_id=0>, <Ticket(id=8665, rt_number=58283, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:02, last_txn_id=0>, <Ticket(id=8609, rt_number=58227, queue=Requests, subject=MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade, ticket_status=closed, client=Gravytrain, priority=43, created=2026-05-13 10:06:15, last_txn_id=0>, <Ticket(id=8613, rt_number=58231, queue=Requests, subject=Kubernetes instances and scaling policies, ticket_status=resolved, client=Tangram, priority=5, created=2026-05-13 10:14:18, last_txn_id=0>, <Ticket(id=8197, rt_number=57784, queue=Requests, subject=Configure RTP server for support and functionality, ticket_status=closed, client=AskBio, priority=67, created=2026-04-02 10:18:16, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8447, rt_number=58097, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Cirencester College, priority=63, created=2026-04-30 09:55:24, last_txn_id=0>, <Ticket(id=8661, rt_number=58279, queue=Requests, subject=DB Issues, ticket_status=resolved, client=Globecast, priority=44, created=2026-05-18 11:47:34, last_txn_id=0>, <Ticket(id=8564, rt_number=58182, queue=Requests, subject=back ups , ticket_status=closed, client=Crystal Units, priority=63, created=2026-05-07 06:16:08, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8671, rt_number=58289, queue=Requests, subject=Add new user to bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-19 17:21:25, last_txn_id=0>, <Ticket(id=8659, rt_number=58277, queue=Requests, subject=Re: Firewall update required, ticket_status=closed, client=JISC, priority=62, created=2026-05-18 10:40:49, last_txn_id=0>, <Ticket(id=8583, rt_number=58201, queue=Requests, subject=Certificate expiring: www.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=44, created=2026-05-08 12:48:31, last_txn_id=0>, <Ticket(id=8455, rt_number=58105, queue=Requests, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Gravytrain, priority=45, created=2026-04-30 09:58:30, last_txn_id=0>, <Ticket(id=8521, rt_number=58139, queue=Requests, subject=Create @sucfin.com accounts for TCL, ticket_status=closed, client=Sucden, priority=64, created=2026-05-01 16:13:13, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>]

Client updates report (Requests)

19 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 03:59:32.458065	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458120	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458132	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458141	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458148	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458154	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458161	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458167	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458177	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458186	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458194	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458203	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458212	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458220	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458226	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458233	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458239	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458245	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458251	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458256	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458264	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458272	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458282	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458289	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458295	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458301	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458307	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458313	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458318	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458324	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458331	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458337	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458346	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458356	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458365	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458375	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458384	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458394	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458400	xxx	./services/model.py:838
DEBUG	2026-07-07 03:59:32.458406	xxx	./services/model.py:838