Client updates report (Requests)

28 Apr

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
58066	AskBio		Install `uv` on all AskBio systems (consultancy)
57352	ATA Group		Configure mail relaying for cron script
58080	TCV		TCV-WEB4 PHP Max Input
57684	Imoves		Upgrade servers to Debian 13 Trixie
58069	Internal		Weekly checks
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57611	Crystal Units	13 Mar	crylonlis2024 RHEL renewal
57985	JISC		BCP questions
57936	Crystal Units	21 Apr	FW: Shapes drawing with spacer cutting size
57879	Quickline		Zabbix database partition error; please verify and fix as needed (workaround currently in place)
57714	Gravytrain	05 Apr, 19 Apr	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
56921	ATA Group		cron job to check disk usage
58065	Tangram		K8s: Decommission Staging and reconfigure Prod for on-demand
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
58079	AskBio		pyenv on upgraded servers
58074	Crystal Units		crylonlis2024 reboot
58068	BD Group		Update .htaccess config.
57674	Crystal Units		Upgrade servers to Debian 13 Trixie
57232	Gravytrain		Setup SecurityGroups for Gravytrain
58061	NFW		DOWN: nfwgs2.nfw.internal
57675	AskBio		Upgrade servers to Debian 13 Trixie
57784	AskBio		Configure RTP server for support and functionality
58011	Sucden		OLM (svaolmgs201) decommission
55616	OGT		OGT OS upgrades (Debian 10)
57966	Internal		Test restore FreeIPA
58014	AskBio		uv
57965	OGT		Spare disk for Rodneys
58002	Gravytrain		Cancel EC2 support for prod.gt1
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	110.952 msec
System CPU time	8.865 msec
Total CPU time	119.817 msec
Elapsed time	201.839 msec
Context switches	133 voluntary, 366 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-28&start=2026-04-28
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-28'
'start'	'2026-04-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 4, 28), 'end': datetime.date(2026, 4, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-04-28&start=2026-04-28' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8416, rt_number=58066, queue=Requests, subject=Install `uv` on all AskBio systems (consultancy), ticket_status=closed, client=AskBio, priority=61, created=2026-04-27 17:05:11, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8430, rt_number=58080, queue=Requests, subject=TCV-WEB4 PHP Max Input, ticket_status=closed, client=TCV, priority=0, created=2026-04-28 16:43:42, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8419, rt_number=58069, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-04-28 00:00:02, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8367, rt_number=57985, queue=Requests, subject=BCP questions, ticket_status=closed, client=JISC, priority=62, created=2026-04-22 09:29:35, last_txn_id=0>, <Ticket(id=8317, rt_number=57936, queue=Requests, subject=FW: Shapes drawing with spacer cutting size, ticket_status=closed, client=Crystal Units, priority=65, created=2026-04-15 06:21:09, last_txn_id=0>, <Ticket(id=8260, rt_number=57879, queue=Requests, subject=Zabbix database partition error; please verify and fix as needed (workaround currently in place), ticket_status=closed, client=Quickline, priority=64, created=2026-04-12 09:15:00, last_txn_id=2489989>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8415, rt_number=58065, queue=Requests, subject=K8s: Decommission Staging and reconfigure Prod for on-demand, ticket_status=closed, client=Tangram, priority=65, created=2026-04-27 16:23:04, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8429, rt_number=58079, queue=Requests, subject=pyenv on upgraded servers, ticket_status=closed, client=AskBio, priority=61, created=2026-04-28 16:20:12, last_txn_id=0>, <Ticket(id=8424, rt_number=58074, queue=Requests, subject=crylonlis2024 reboot, ticket_status=closed, client=Crystal Units, priority=41, created=2026-04-28 08:44:15, last_txn_id=0>, <Ticket(id=8418, rt_number=58068, queue=Requests, subject=Update .htaccess config., ticket_status=closed, client=BD Group, priority=43, created=2026-04-27 22:24:34, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Crystal Units, priority=66, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=8411, rt_number=58061, queue=Requests, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=41, created=2026-04-27 13:44:20, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=AskBio, priority=65, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=8197, rt_number=57784, queue=Requests, subject=Configure RTP server for support and functionality, ticket_status=closed, client=AskBio, priority=67, created=2026-04-02 10:18:16, last_txn_id=0>, <Ticket(id=8393, rt_number=58011, queue=Requests, subject=OLM (svaolmgs201) decommission, ticket_status=closed, client=Sucden, priority=62, created=2026-04-24 12:08:48, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8348, rt_number=57966, queue=Requests, subject=Test restore FreeIPA, ticket_status=closed, client=Internal, priority=42, created=2026-04-20 12:59:22, last_txn_id=0>, <Ticket(id=8396, rt_number=58014, queue=Requests, subject=uv, ticket_status=closed, client=AskBio, priority=61, created=2026-04-24 15:02:53, last_txn_id=0>, <Ticket(id=8347, rt_number=57965, queue=Requests, subject=Spare disk for Rodneys, ticket_status=closed, client=OGT, priority=62, created=2026-04-20 11:25:22, last_txn_id=0>, <Ticket(id=8384, rt_number=58002, queue=Requests, subject=Cancel EC2 support for prod.gt1, ticket_status=closed, client=Gravytrain, priority=44, created=2026-04-23 15:23:36, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>]

Client updates report (Requests)

28 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 07:03:52.389009	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389085	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389100	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389111	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389133	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389144	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389153	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389162	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389171	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389180	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389189	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389198	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389206	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389216	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389225	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389234	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389243	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389264	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389274	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389282	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389291	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389299	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389308	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389317	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389326	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389336	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389344	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389354	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389362	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389371	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389380	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389389	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389397	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389406	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389415	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389423	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389432	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389441	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389449	xxx	./services/model.py:838
DEBUG	2026-07-07 07:03:52.389460	xxx	./services/model.py:838