Client updates report (Requests)

15 Apr

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57352	ATA Group	16 Mar	Configure mail relaying for cron script
57671	JISC		Upgrade servers to Debian 13 Trixie
57149	Geograph		Important kubernetes change - geograph
57684	Imoves		Upgrade servers to Debian 13 Trixie
57765	Internal	02 Apr	Setup Yubikey
57853	Tangram		Expiring SSL certificate: AWS Client VPN
57933	Sucden		interstar07-10 local firewall check (Star Echo Service)
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57864	Sucden		Interstar01/02 rebuild to ubuntu
57558	Tangram		Confirmation of Global Admin Access Requirement
57802	Sucden	10 Apr	emails to support@tiger-computing.co.uk
57611	Crystal Units	13 Mar	crylonlis2024 RHEL renewal
57925	AskBio		New installs
57936	Crystal Units		FW: Shapes drawing with spacer cutting size
57879	Quickline		Zabbix database partition error; please verify and fix as needed (workaround currently in place)
57714	Gravytrain	05 Apr	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
56921	ATA Group		cron job to check disk usage
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
57932	Sucden		Readdress globabstr01 and 02
57852	Sucden		Server Decommission & replacements
57674	Crystal Units		Upgrade servers to Debian 13 Trixie
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57675	AskBio		Upgrade servers to Debian 13 Trixie
57784	AskBio		Configure RTP server for support and functionality
55616	OGT		OGT OS upgrades (Debian 10)
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	109.599 msec
System CPU time	3.406 msec
Total CPU time	113.005 msec
Elapsed time	210.603 msec
Context switches	75 voluntary, 527 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-15&start=2026-04-15
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-15'
'start'	'2026-04-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 4, 15), 'end': datetime.date(2026, 4, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-04-15&start=2026-04-15' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=JISC, priority=65, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8178, rt_number=57765, queue=Requests, subject=Setup Yubikey , ticket_status=closed, client=Internal, priority=44, created=2026-03-30 17:37:20, last_txn_id=0>, <Ticket(id=8234, rt_number=57853, queue=Requests, subject=Expiring SSL certificate: AWS Client VPN, ticket_status=closed, client=Tangram, priority=42, created=2026-04-08 10:31:18, last_txn_id=0>, <Ticket(id=8314, rt_number=57933, queue=Requests, subject=interstar07-10 local firewall check (Star Echo Service), ticket_status=closed, client=Sucden, priority=41, created=2026-04-14 17:12:38, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8245, rt_number=57864, queue=Requests, subject=Interstar01/02 rebuild to ubuntu, ticket_status=closed, client=Sucden, priority=62, created=2026-04-09 09:27:55, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8215, rt_number=57802, queue=Requests, subject=emails to support@tiger-computing.co.uk, ticket_status=closed, client=Sucden, priority=62, created=2026-04-07 10:03:11, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8306, rt_number=57925, queue=Requests, subject=New installs, ticket_status=closed, client=AskBio, priority=62, created=2026-04-14 09:55:36, last_txn_id=0>, <Ticket(id=8317, rt_number=57936, queue=Requests, subject=FW: Shapes drawing with spacer cutting size, ticket_status=closed, client=Crystal Units, priority=65, created=2026-04-15 06:21:09, last_txn_id=0>, <Ticket(id=8260, rt_number=57879, queue=Requests, subject=Zabbix database partition error; please verify and fix as needed (workaround currently in place), ticket_status=closed, client=Quickline, priority=64, created=2026-04-12 09:15:00, last_txn_id=2489989>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8313, rt_number=57932, queue=Requests, subject=Readdress globabstr01 and 02, ticket_status=closed, client=Sucden, priority=2, created=2026-04-14 16:28:07, last_txn_id=2483586>, <Ticket(id=8233, rt_number=57852, queue=Requests, subject=Server Decommission & replacements, ticket_status=closed, client=Sucden, priority=63, created=2026-04-08 09:30:16, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Crystal Units, priority=66, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=AskBio, priority=65, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=8197, rt_number=57784, queue=Requests, subject=Configure RTP server for support and functionality, ticket_status=closed, client=AskBio, priority=67, created=2026-04-02 10:18:16, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>]

Client updates report (Requests)

15 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 09:12:50.771489	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771722	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771739	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771748	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771765	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771773	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771780	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771789	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771797	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771804	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771812	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771820	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771828	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771836	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771842	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771848	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771854	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771859	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771864	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771869	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771874	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771879	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771884	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771889	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771895	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771901	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771908	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771914	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771919	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771924	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771937	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771943	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771948	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771953	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771960	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771968	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771977	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771983	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771988	xxx	./services/model.py:838
DEBUG	2026-07-07 09:12:50.771994	xxx	./services/model.py:838