Client updates report (Requests)

02 Apr

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57352	ATA Group	16 Mar	Configure mail relaying for cron script
57671	JISC		Upgrade servers to Debian 13 Trixie
57149	Geograph	29 Mar	Important kubernetes change - geograph
57713	OGT		rodney1.internal.ogtip.com failed disk
57684	Imoves		Upgrade servers to Debian 13 Trixie
57682	ERF Electrical		Upgrade servers to Debian 13 Trixie
57765	Internal		Setup Yubikey
57727	Quickline		Zabbix Upgrade
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57751	Troika		Onboard server to support: tricky.troika.lan
57750	Sucden		Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu
57695	Midnight Hax	01 Apr	fw.midnighthax.com configure graceful shutdown on power outage.
57558	Tangram	30 Mar	Confirmation of Global Admin Access Requirement
57611	Crystal Units	13 Mar	crylonlis2024 RHEL renewal
57683	Entrepreneurs Circle		Upgrade server to Debian 13 Trixie
57774	Tangram		DGX H100 Maintenance – GPU Replacement
57772	Quickline		Zabbix Upgrade (Consultancy)
57629	Sucden		Upgrade Uyuni
57778	Internal		Upgrade Lime Survey
57529	Rotastat		gallus.rotastat.com SSL/TLS certificate expiry
57233	Internal		Look into Phishingtackle
57714	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
56921	ATA Group		cron job to check disk usage
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
57674	Crystal Units		Upgrade servers to Debian 13 Trixie
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57675	AskBio		Upgrade servers to Debian 13 Trixie
57784	AskBio		Configure RTP server for support and functionality
55616	OGT		OGT OS upgrades (Debian 10)
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	71.087 msec
System CPU time	0.000 msec
Total CPU time	71.087 msec
Elapsed time	117.121 msec
Context switches	65 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-02&start=2026-04-02
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-02'
'start'	'2026-04-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 4, 2), 'end': datetime.date(2026, 4, 2)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-04-02&start=2026-04-02' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=JISC, priority=65, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Requests, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=43, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=ERF Electrical, priority=43, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=8178, rt_number=57765, queue=Requests, subject=Setup Yubikey , ticket_status=closed, client=Internal, priority=44, created=2026-03-30 17:37:20, last_txn_id=0>, <Ticket(id=8140, rt_number=57727, queue=Requests, subject=Zabbix Upgrade, ticket_status=closed, client=Quickline, priority=63, created=2026-03-24 07:59:20, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8164, rt_number=57751, queue=Requests, subject=Onboard server to support: tricky.troika.lan, ticket_status=closed, client=Troika, priority=43, created=2026-03-26 12:31:47, last_txn_id=0>, <Ticket(id=8163, rt_number=57750, queue=Requests, subject=Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu, ticket_status=closed, client=Sucden, priority=3, created=2026-03-26 12:00:48, last_txn_id=2475561>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=closed, client=Midnight Hax, priority=44, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=closed, client=Entrepreneurs Circle, priority=64, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=8187, rt_number=57774, queue=Requests, subject=DGX H100 Maintenance – GPU Replacement, ticket_status=closed, client=Tangram, priority=41, created=2026-03-31 11:37:47, last_txn_id=0>, <Ticket(id=8185, rt_number=57772, queue=Requests, subject=Zabbix Upgrade (Consultancy) , ticket_status=closed, client=Quickline, priority=62, created=2026-03-31 09:39:30, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=closed, client=Sucden, priority=64, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=8191, rt_number=57778, queue=Requests, subject=Upgrade Lime Survey, ticket_status=closed, client=Internal, priority=42, created=2026-04-01 09:47:25, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=closed, client=Rotastat, priority=45, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Crystal Units, priority=66, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=AskBio, priority=65, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=8197, rt_number=57784, queue=Requests, subject=Configure RTP server for support and functionality, ticket_status=closed, client=AskBio, priority=67, created=2026-04-02 10:18:16, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>]

Client updates report (Requests)

02 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 11:35:39.198365	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198411	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198421	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198426	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198432	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198437	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198442	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198447	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198451	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198456	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198461	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198465	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198469	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198474	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198479	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198483	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198488	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198492	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198497	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198501	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198505	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198509	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198514	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198520	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198525	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198529	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198534	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198538	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198542	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198546	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198550	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198555	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198559	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198564	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198570	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198574	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198578	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198582	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198587	xxx	./services/model.py:838
DEBUG	2026-07-07 11:35:39.198591	xxx	./services/model.py:838