Client updates report (Requests)

Today - 27 Mar

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57695	Midnight Hax		fw.midnighthax.com configure graceful shutdown on power outage.
57707	Azura		Azura - Ocado vpn certificates
57233	Internal		Look into Phishingtackle
57149	Geograph		Important kubernetes change - geograph
56447	Troika		Troika Support
57175	Internal		crl expiry check
57152	Tangram		Important kubernetes change - tangram
57558	Tangram		Confirmation of Global Admin Access Requirement
57650	Sucden	19 Mar	CrackArmor: Multiple vulnerabilities in AppArmor
56919	Ingeus		Remove Ingeus systems from support
57664	JISC	20 Mar	OpenAthens server patching
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57671	JISC		Upgrade servers to Debian 13 Trixie
57529	Rotastat		gallus.rotastat.com SSL/TLS certificate expiry
57660	OpenCorporates		Secrets in iac-puppet
57700	Sucden		declan and duffman decom
57611	Crystal Units	13 Mar	crylonlis2024 RHEL renewal
57665	Azura		ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57684	Imoves		Upgrade servers to Debian 13 Trixie
57675	AskBio		Upgrade servers to Debian 13 Trixie
57567	Sucden		Oracle Linux Patching - 60 day cycle
57653	Azura		Configure Fivetran access to Ocado* servers
57680	Trident Honda		Upgrade servers to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57668	None	20 Mar	Trying out a merge with new IAM role for external collaborator data transfer
57681	TCV		Upgrade servers to Debian 13 Trixie
57685	Koinex		Upgrade server to Debian 13 Trixie
57352	ATA Group	16 Mar	Configure mail relaying for cron script
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
57543	Quickline		WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57682	ERF Electrical		Upgrade servers to Debian 13 Trixie
57629	Sucden		Upgrade Uyuni
57574	Internal		Migrate Nextcloud to PostgreSQL
57674	Crystal Units		Upgrade servers to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie
57683	Entrepreneurs Circle		Upgrade server to Debian 13 Trixie
57232	Gravytrain		Setup SecurityGroups for Gravytrain
56921	ATA Group		cron job to check disk usage

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	81.191 msec
System CPU time	4.766 msec
Total CPU time	85.957 msec
Elapsed time	123.980 msec
Context switches	71 voluntary, 40 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-27&start=2026-03-23
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-27'
'start'	'2026-03-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 3, 23), 'end': datetime.date(2026, 3, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-03-27&start=2026-03-23' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=open, client=Midnight Hax, priority=42, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=open, client=Azura, priority=41, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=open, client=Internal, priority=45, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=stalled, client=Geograph, priority=46, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=7713, rt_number=57175, queue=Requests, subject=crl expiry check, ticket_status=open, client=Internal, priority=46, created=2026-02-02 09:57:12, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=open, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=stalled, client=Tangram, priority=43, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=open, client=Sucden, priority=62, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=42, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=JISC, priority=62, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=open, client=Rotastat, priority=44, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=open, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=open, client=Sucden, priority=41, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=open, client=Crystal Units, priority=63, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=open, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=42, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=AskBio, priority=62, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=8066, rt_number=57653, queue=Requests, subject=Configure Fivetran access to Ocado* servers, ticket_status=open, client=Azura, priority=42, created=2026-03-16 12:22:50, last_txn_id=0>, <Ticket(id=8093, rt_number=57680, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Trident Honda, priority=62, created=2026-03-17 16:51:11, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=42, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=open, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=TCV, priority=42, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=open, client=ATA Group, priority=65, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Cirencester College, priority=42, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=open, client=Quickline, priority=43, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=42, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=ERF Electrical, priority=42, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=stalled, client=Sucden, priority=63, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=7987, rt_number=57574, queue=Requests, subject=Migrate Nextcloud to PostgreSQL, ticket_status=stalled, client=Internal, priority=43, created=2026-03-09 20:41:47, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Crystal Units, priority=62, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=BD Group, priority=62, created=2026-03-17 16:31:48, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Entrepreneurs Circle, priority=62, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>]

Client updates report (Requests)

Today - 27 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-23 10:34:13.782952	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783165	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783186	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783195	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783203	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783210	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783215	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783221	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783229	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783239	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783248	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783257	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783265	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783272	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783278	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783285	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783291	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783297	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783303	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783309	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783317	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783326	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783335	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783342	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783347	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783353	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783359	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783365	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783371	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783378	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783384	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783390	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783399	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783418	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783425	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783431	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783437	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783444	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783450	xxx	./services/model.py:838
DEBUG	2026-03-23 10:34:13.783456	xxx	./services/model.py:838