Client updates report (Requests)

16 Feb - 20 Mar

RT	Client	Replies missed	Subject
57059	None		AWS IAM role permission and access
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57670	Internal		Identify client Debian systems not running on Trixie
57434	Internal	07 Mar	Debian ELTS research
57352	ATA Group	06 Mar	Configure mail relaying for cron script
56642	Advensys		Arpino Warehouse Move - Urgent
57095	ATA Group	09 Feb, 19 Feb	Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
56639	ATA Group	12 Feb	Contract for 2026
57386	JISC	20 Feb	OpenAthens server patching
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57229	Sucden		Access to performance monitoring dashboards
57172	Rotastat		Possible Java SSL Issue
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
57234	Sucden		Ubuntu Patching
57488	Internal		Monthly certificate expiry check
57527	Troika	05 Mar	QNAP/Firewall health-checks
57226	Rotastat		Switch from Duplicity to Restic
57482	Globecast		DNS updates
55156	ATA Group	17 Oct, 28 Oct, 03 Nov, 20 Nov, 27 Nov, 04 Dec, 15 Dec, 16 Jan, 27 Jan	Upgrade project
57196	Internal	13 Feb, 25 Feb, 03 Mar	Expiring gpg key nww
57671	JISC		Upgrade servers to Debian 13 Trixie
57135	Sysdoc		Kuberetes logs
57567	Sucden		Oracle Linux Patching - 60 day cycle
57383	Internal		Weekly checks
57450	AskBio		EDB Trip
57652	Internal		Split out postgres puppetry for ocado/ford
57227	Sucden	16 Feb	Hardware checks timeouts
57346	Lantech		Request to disable and remove older versions of PHP for moodle.ipa.ie
57479	Ingeus		Ingeus: login to Azure
57707	Azura		Azura - Ocado vpn certificates
56410	Sucden	17 Jan	interstar07-10
57472	Tangram		Tangram Gitlab upgrade (18.9.1)
57533	Tangram		Gitlab persistent volume filling up
57121	AskBio		RTP question
57363	BD Group	17 Feb	Re: eFiling Server Config
57199	Tangram		tangram staging cluster connectivity issues
57424	Cirencester College		Planned maintenance: 19/02/2026 @ 02:00h
57428	OpenCorporates		Request for S3 file cleanup and CSV upload (AWS Production)
57470	Internal		Gitlab upgrades (18.9.1)
57364	Sucden	17 Feb	Https/Jenkins
57471	Geograph		Geograph Gitlab upgrade (18.9.1)
57476	ATA Group		Spike on data usage
57371	Sucden	21 Feb	Performance monitoring dashboards - per process stats
57660	OpenCorporates		Secrets in iac-puppet
57530	Internal	05 Mar	kae gpg key expiry
56752	OpenCorporates		OC - Quote to remove all hardware from Sysgroup
57444	Internal	26 Feb	Error in backuppc config
57524	Top To Toe		gait-prod.toptotoe.com expired crl
57535	Novadata		RE: Resolved: NovaData expiring VPN certs
56348	Azura	13 Feb, 19 Feb, 25 Feb	Ocado Firewall (consultancy)
57432	Internal	25 Feb, 03 Mar, 12 Mar	Test restore Nextcloud
57453	Internal		Weekly checks
57343	OpenCorporates		SSH Access to prod-dc
57532	AskBio		Skye, Talisker, DarkMatter & Macleod outage
57615	AskBio		Network Outage 5-6pm today
57358	Sucden	16 Feb, 21 Feb	Scripts to help with network testing
57149	Geograph	17 Feb, 23 Feb, 27 Feb, 10 Mar	Important kubernetes change - geograph
57627	Geograph		Geograph Gitlab upgrade (18.9.2)
57665	Azura		ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57700	Sucden		declan and duffman decom
57526	Troika		New client onboarding (Pre-Contract Checks): Troika
57607	Internal		Weekly checks
57451	Advensys		Arpino Warehouse Site Visit
57628	Tangram		Tangram Gitlab upgrade (18.9.2)
57152	Tangram	16 Feb, 25 Feb, 05 Mar, 17 Mar	Important kubernetes change - tangram
57668	None		Trying out a merge with new IAM role for external collaborator data transfer
57538	Internal		Purge old client password records
57151	Sysdoc	19 Feb, 25 Feb	Important kubernetes change - sysdoc
57483	Internal		Clean up restic backup monitoring on Gallus
57539	Internal		Weekly checks
57617	Internal		Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57616	Internal	13 Mar	cleanup munin remnants
57573	DLS Plastics		Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57685	Koinex		Upgrade server to Debian 13 Trixie
57626	Internal		Gitlab upgrades (18.9.2)
57620	Internal		WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk
57686	Internal		Test restore Piesup
57684	Imoves		Upgrade servers to Debian 13 Trixie
56919	Ingeus		Remove Ingeus systems from support
57137	Econic Bio		AWS billing alerts contact
57661	Internal		Add new Ubuntu kernel to check_puppetdb_kernels
57682	ERF Electrical		Upgrade servers to Debian 13 Trixie
57158	Internal	12 Feb, 23 Feb, 03 Mar	Technical leaving actions for Terry Churchill
57438	BD Group	02 Mar	Amend eFiling apache logging config
57555	Cirencester College		Suspending Active Monitoring - March 30th
57456	Tangram		K8s access
57662	Internal		Weekly checks
57545	Sucden	06 Mar	Rebuild interstar05/06
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec, 28 Jan, 19 Feb	Ocado Firewall
57150	Ingeus	16 Feb, 25 Feb	Important kubernetes change - ingeus
57664	JISC		OpenAthens server patching
57440	DLS Plastics	01 Mar, 11 Mar	Zimbra question
57673	Global Brands		Upgrade servers to Debian 13 Trixie
57680	Trident Honda		Upgrade servers to Debian 13 Trixie
57695	Midnight Hax		fw.midnighthax.com configure graceful shutdown on power outage.
57558	Tangram		Confirmation of Global Admin Access Requirement
57611	Crystal Units	13 Mar	crylonlis2024 RHEL renewal
57683	Entrepreneurs Circle		Upgrade server to Debian 13 Trixie
57629	Sucden		Upgrade Uyuni
57543	Quickline		WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57529	Rotastat	16 Mar	gallus.rotastat.com SSL/TLS certificate expiry
57650	Sucden	19 Mar	CrackArmor: Multiple vulnerabilities in AppArmor
57233	Internal		Look into Phishingtackle
56921	ATA Group	26 Feb, 04 Mar	cron job to check disk usage
57672	Cirencester College		Upgrade servers to Debian 13 Trixie
57674	Crystal Units		Upgrade servers to Debian 13 Trixie
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57675	AskBio		Upgrade servers to Debian 13 Trixie
55616	OGT		OGT OS upgrades (Debian 10)
57681	TCV		Upgrade servers to Debian 13 Trixie
57678	Top To Toe		Upgrade server to Debian 13 Trixie
57679	Rotastat		Upgrade server to Debian 13 Trixie
57677	BD Group		Upgrade servers to Debian 13 Trixie \| EFSRV-21666

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	312.049 msec
System CPU time	7.101 msec
Total CPU time	319.150 msec
Elapsed time	386.598 msec
Context switches	551 voluntary, 78 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-20&start=2026-02-16
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-03-20'
'start'	'2026-02-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 2, 16), 'end': datetime.date(2026, 3, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-03-20&start=2026-02-16' [GET]>
tickets	[<Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=8083, rt_number=57670, queue=Requests, subject=Identify client Debian systems not running on Trixie, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 13:04:36, last_txn_id=0>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7767, rt_number=57229, queue=Requests, subject=Access to performance monitoring dashboards, ticket_status=closed, client=Sucden, priority=62, created=2026-02-09 10:27:41, last_txn_id=0>, <Ticket(id=7710, rt_number=57172, queue=Requests, subject=Possible Java SSL Issue, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-02 08:06:17, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7772, rt_number=57234, queue=Requests, subject=Ubuntu Patching, ticket_status=closed, client=Sucden, priority=62, created=2026-02-09 12:00:14, last_txn_id=0>, <Ticket(id=7933, rt_number=57488, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2026-03-02 00:00:04, last_txn_id=0>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=closed, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=7764, rt_number=57226, queue=Requests, subject=Switch from Duplicity to Restic, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-09 09:45:35, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=closed, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=8084, rt_number=57671, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=JISC, priority=65, created=2026-03-17 15:35:58, last_txn_id=0>, <Ticket(id=7673, rt_number=57135, queue=Requests, subject=Kuberetes logs, ticket_status=closed, client=Sysdoc, priority=43, created=2026-01-29 09:48:25, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=closed, client=Sucden, priority=64, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=7825, rt_number=57383, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:02, last_txn_id=0>, <Ticket(id=7892, rt_number=57450, queue=Requests, subject=EDB Trip, ticket_status=closed, client=AskBio, priority=0, created=2026-02-23 14:50:44, last_txn_id=0>, <Ticket(id=8065, rt_number=57652, queue=Requests, subject=Split out postgres puppetry for ocado/ford, ticket_status=closed, client=Internal, priority=41, created=2026-03-16 12:20:40, last_txn_id=0>, <Ticket(id=7765, rt_number=57227, queue=Requests, subject=Hardware checks timeouts, ticket_status=closed, client=Sucden, priority=43, created=2026-02-09 09:59:37, last_txn_id=0>, <Ticket(id=7788, rt_number=57346, queue=Requests, subject=Request to disable and remove older versions of PHP for moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-02-10 15:43:21, last_txn_id=0>, <Ticket(id=7924, rt_number=57479, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2026-02-26 00:00:05, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=closed, client=Azura, priority=42, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7917, rt_number=57472, queue=Requests, subject=Tangram Gitlab upgrade (18.9.1), ticket_status=closed, client=Tangram, priority=42, created=2026-02-25 10:10:57, last_txn_id=0>, <Ticket(id=7946, rt_number=57533, queue=Requests, subject=Gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=41, created=2026-03-02 13:30:00, last_txn_id=0>, <Ticket(id=7659, rt_number=57121, queue=Requests, subject=RTP question, ticket_status=closed, client=AskBio, priority=4, created=2026-01-27 14:17:52, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7737, rt_number=57199, queue=Requests, subject=tangram staging cluster connectivity issues, ticket_status=closed, client=Tangram, priority=43, created=2026-02-04 15:20:37, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7915, rt_number=57470, queue=Requests, subject=Gitlab upgrades (18.9.1), ticket_status=closed, client=Internal, priority=41, created=2026-02-25 09:37:59, last_txn_id=0>, <Ticket(id=7806, rt_number=57364, queue=Requests, subject=Https/Jenkins, ticket_status=closed, client=Sucden, priority=2, created=2026-02-12 11:39:49, last_txn_id=0>, <Ticket(id=7916, rt_number=57471, queue=Requests, subject=Geograph Gitlab upgrade (18.9.1), ticket_status=closed, client=Geograph, priority=41, created=2026-02-25 10:08:34, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=closed, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=7943, rt_number=57530, queue=Requests, subject=kae gpg key expiry, ticket_status=closed, client=Internal, priority=42, created=2026-03-02 11:22:36, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7886, rt_number=57444, queue=Requests, subject=Error in backuppc config, ticket_status=closed, client=Internal, priority=42, created=2026-02-23 08:34:15, last_txn_id=0>, <Ticket(id=7937, rt_number=57524, queue=Requests, subject=gait-prod.toptotoe.com expired crl, ticket_status=closed, client=Top To Toe, priority=41, created=2026-03-02 10:40:49, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=closed, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=7895, rt_number=57453, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:03, last_txn_id=0>, <Ticket(id=7785, rt_number=57343, queue=Requests, subject=SSH Access to prod-dc, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-02-10 11:13:12, last_txn_id=0>, <Ticket(id=7945, rt_number=57532, queue=Requests, subject=Skye, Talisker, DarkMatter & Macleod outage, ticket_status=closed, client=AskBio, priority=61, created=2026-03-02 12:34:32, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=8040, rt_number=57627, queue=Requests, subject=Geograph Gitlab upgrade (18.9.2), ticket_status=closed, client=Geograph, priority=41, created=2026-03-11 15:18:59, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=closed, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=closed, client=Sucden, priority=42, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=7939, rt_number=57526, queue=Requests, subject=New client onboarding (Pre-Contract Checks): Troika, ticket_status=closed, client=Troika, priority=3, created=2026-03-02 10:47:22, last_txn_id=2464000>, <Ticket(id=8020, rt_number=57607, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:06, last_txn_id=0>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=8041, rt_number=57628, queue=Requests, subject=Tangram Gitlab upgrade (18.9.2), ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 15:21:15, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=closed, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=closed, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=7951, rt_number=57538, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:02, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=closed, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7928, rt_number=57483, queue=Requests, subject=Clean up restic backup monitoring on Gallus, ticket_status=closed, client=Internal, priority=42, created=2026-02-26 17:17:35, last_txn_id=0>, <Ticket(id=7952, rt_number=57539, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:04, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=closed, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8029, rt_number=57616, queue=Requests, subject=cleanup munin remnants, ticket_status=closed, client=Internal, priority=42, created=2026-03-10 12:17:17, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=closed, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=8098, rt_number=57685, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=closed, client=Koinex, priority=22, created=2026-03-17 17:07:36, last_txn_id=0>, <Ticket(id=8039, rt_number=57626, queue=Requests, subject=Gitlab upgrades (18.9.2), ticket_status=closed, client=Internal, priority=41, created=2026-03-11 15:16:51, last_txn_id=0>, <Ticket(id=8033, rt_number=57620, queue=Requests, subject=WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 08:02:13, last_txn_id=0>, <Ticket(id=8099, rt_number=57686, queue=Requests, subject=Test restore Piesup, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 17:50:54, last_txn_id=0>, <Ticket(id=8097, rt_number=57684, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Imoves, priority=48, created=2026-03-17 17:05:06, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=8074, rt_number=57661, queue=Requests, subject=Add new Ubuntu kernel to check_puppetdb_kernels, ticket_status=closed, client=Internal, priority=41, created=2026-03-16 16:33:29, last_txn_id=0>, <Ticket(id=8095, rt_number=57682, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=ERF Electrical, priority=43, created=2026-03-17 17:00:14, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7968, rt_number=57555, queue=Requests, subject=Suspending Active Monitoring - March 30th, ticket_status=closed, client=Cirencester College, priority=41, created=2026-03-05 11:57:00, last_txn_id=0>, <Ticket(id=7898, rt_number=57456, queue=Requests, subject=K8s access, ticket_status=closed, client=Tangram, priority=41, created=2026-02-24 09:07:44, last_txn_id=0>, <Ticket(id=8075, rt_number=57662, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-17 00:00:02, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=closed, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=closed, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=closed, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=8086, rt_number=57673, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=Global Brands, priority=48, created=2026-03-17 16:00:33, last_txn_id=0>, <Ticket(id=8093, rt_number=57680, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Trident Honda, priority=63, created=2026-03-17 16:51:11, last_txn_id=0>, <Ticket(id=8108, rt_number=57695, queue=Requests, subject=fw.midnighthax.com configure graceful shutdown on power outage., ticket_status=closed, client=Midnight Hax, priority=44, created=2026-03-18 16:29:33, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8096, rt_number=57683, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=closed, client=Entrepreneurs Circle, priority=64, created=2026-03-17 17:03:21, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=closed, client=Sucden, priority=64, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=closed, client=Rotastat, priority=45, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=8063, rt_number=57650, queue=Requests, subject=CrackArmor: Multiple vulnerabilities in AppArmor, ticket_status=closed, client=Sucden, priority=63, created=2026-03-16 10:25:28, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=8085, rt_number=57672, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=stalled, client=Cirencester College, priority=48, created=2026-03-17 15:51:12, last_txn_id=0>, <Ticket(id=8087, rt_number=57674, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=Crystal Units, priority=66, created=2026-03-17 16:02:57, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=8088, rt_number=57675, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=closed, client=AskBio, priority=65, created=2026-03-17 16:08:14, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=8094, rt_number=57681, queue=Requests, subject=Upgrade servers to Debian 13 Trixie, ticket_status=open, client=TCV, priority=48, created=2026-03-17 16:57:30, last_txn_id=0>, <Ticket(id=8091, rt_number=57678, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=open, client=Top To Toe, priority=48, created=2026-03-17 16:39:36, last_txn_id=0>, <Ticket(id=8092, rt_number=57679, queue=Requests, subject=Upgrade server to Debian 13 Trixie, ticket_status=stalled, client=Rotastat, priority=48, created=2026-03-17 16:45:52, last_txn_id=0>, <Ticket(id=8090, rt_number=57677, queue=Requests, subject=Upgrade servers to Debian 13 Trixie \| EFSRV-21666, ticket_status=stalled, client=BD Group, priority=68, created=2026-03-17 16:31:48, last_txn_id=0>]

Client updates report (Requests)

16 Feb - 20 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 13:22:46.979022	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979089	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979100	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979107	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979112	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979118	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979123	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979128	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979133	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979138	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979143	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979148	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979153	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979158	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979163	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979168	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979173	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979178	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979183	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979188	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979194	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979199	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979204	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979209	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979214	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979219	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979225	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979230	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979235	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979240	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979245	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979250	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979255	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979260	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979265	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979270	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979275	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979280	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979285	xxx	./services/model.py:838
DEBUG	2026-07-09 13:22:46.979292	xxx	./services/model.py:838