Client updates report (Requests)

09 Mar - 13 Mar

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57434	Internal	07 Mar	Debian ELTS research
57233	Internal		Look into Phishingtackle
57149	Geograph	10 Mar	Important kubernetes change - geograph
57175	Internal	03 Mar	crl expiry check
56447	Troika		Troika Support
57152	Tangram	08 Mar	Important kubernetes change - tangram
57527	Troika		QNAP/Firewall health-checks
57558	Tangram		Confirmation of Global Admin Access Requirement
56919	Ingeus		Remove Ingeus systems from support
57196	Internal	03 Mar	Expiring gpg key nww
57529	Rotastat		gallus.rotastat.com SSL/TLS certificate expiry
57530	Internal	05 Mar	kae gpg key expiry
56348	Azura		Ocado Firewall (consultancy)
57432	Internal	03 Mar, 12 Mar	Test restore Nextcloud
57615	AskBio		Network Outage 5-6pm today
57358	Sucden		Scripts to help with network testing
57627	Geograph		Geograph Gitlab upgrade (18.9.2)
57611	Crystal Units		crylonlis2024 RHEL renewal
57567	Sucden		Oracle Linux Patching - 60 day cycle
57526	Troika		New client onboarding (Pre-Contract Checks): Troika
57607	Internal		Weekly checks
57628	Tangram		Tangram Gitlab upgrade (18.9.2)
57616	Internal		cleanup munin remnants
57617	Internal		Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57352	ATA Group		Configure mail relaying for cron script
57573	DLS Plastics	12 Mar	Setup Lets Encrypt for DLS Zimbra servers (consultancy)
57151	Sysdoc	11 Mar	Important kubernetes change - sysdoc
57629	Sucden		Upgrade Uyuni
57626	Internal		Gitlab upgrades (18.9.2)
57620	Internal		WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk
57543	Quickline		WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57137	Econic Bio		AWS billing alerts contact
57158	Internal	03 Mar	Technical leaving actions for Terry Churchill
57574	Internal		Migrate Nextcloud to PostgreSQL
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57440	DLS Plastics		Zimbra question
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec, 28 Jan, 19 Feb	Ocado Firewall
56921	ATA Group		cron job to check disk usage
57545	Sucden	06 Mar	Rebuild interstar05/06
57150	Ingeus	08 Mar	Important kubernetes change - ingeus

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	132.968 msec
System CPU time	7.215 msec
Total CPU time	140.183 msec
Elapsed time	225.180 msec
Context switches	153 voluntary, 99 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-13&start=2026-03-09
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-13'
'start'	'2026-03-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 3, 9), 'end': datetime.date(2026, 3, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-03-13&start=2026-03-09' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=open, client=Internal, priority=45, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=stalled, client=Geograph, priority=46, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7713, rt_number=57175, queue=Requests, subject=crl expiry check, ticket_status=open, client=Internal, priority=45, created=2026-02-02 09:57:12, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=open, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=stalled, client=Tangram, priority=43, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=resolved, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=open, client=Rotastat, priority=43, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=7943, rt_number=57530, queue=Requests, subject=kae gpg key expiry, ticket_status=closed, client=Internal, priority=42, created=2026-03-02 11:22:36, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=resolved, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=8040, rt_number=57627, queue=Requests, subject=Geograph Gitlab upgrade (18.9.2), ticket_status=closed, client=Geograph, priority=41, created=2026-03-11 15:18:59, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=open, client=Crystal Units, priority=63, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=7939, rt_number=57526, queue=Requests, subject=New client onboarding (Pre-Contract Checks): Troika, ticket_status=resolved, client=Troika, priority=3, created=2026-03-02 10:47:22, last_txn_id=2464000>, <Ticket(id=8020, rt_number=57607, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:06, last_txn_id=0>, <Ticket(id=8041, rt_number=57628, queue=Requests, subject=Tangram Gitlab upgrade (18.9.2), ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 15:21:15, last_txn_id=0>, <Ticket(id=8029, rt_number=57616, queue=Requests, subject=cleanup munin remnants, ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 12:17:17, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=open, client=ATA Group, priority=65, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7986, rt_number=57573, queue=Requests, subject=Setup Lets Encrypt for DLS Zimbra servers (consultancy) , ticket_status=resolved, client=DLS Plastics, priority=3, created=2026-03-09 14:38:08, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=resolved, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=8042, rt_number=57629, queue=Requests, subject=Upgrade Uyuni, ticket_status=stalled, client=Sucden, priority=62, created=2026-03-11 17:38:38, last_txn_id=0>, <Ticket(id=8039, rt_number=57626, queue=Requests, subject=Gitlab upgrades (18.9.2), ticket_status=closed, client=Internal, priority=41, created=2026-03-11 15:16:51, last_txn_id=0>, <Ticket(id=8033, rt_number=57620, queue=Requests, subject=WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 08:02:13, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=stalled, client=Quickline, priority=43, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7987, rt_number=57574, queue=Requests, subject=Migrate Nextcloud to PostgreSQL, ticket_status=stalled, client=Internal, priority=43, created=2026-03-09 20:41:47, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=stalled, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=resolved, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=resolved, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>]

Client updates report (Requests)

09 Mar - 13 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 20:29:42.877598	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877657	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877670	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877678	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877685	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877693	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877700	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877741	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877749	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877755	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877772	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877780	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877786	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877793	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877799	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877805	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877812	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877818	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877825	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877831	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877837	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877843	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877850	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877856	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877863	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877869	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877875	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877881	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877887	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877893	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877899	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877906	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877913	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877919	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877926	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877933	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877939	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877945	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877952	xxx	./services/model.py:838
DEBUG	2026-03-21 20:29:42.877959	xxx	./services/model.py:838