Client updates report (Requests)

03 Mar

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57434	Internal		Debian ELTS research
57352	ATA Group		Configure mail relaying for cron script
57527	Troika		QNAP/Firewall health-checks
57482	Globecast		DNS updates
57196	Internal		Expiring gpg key nww
57533	Tangram		Gitlab persistent volume filling up
57363	BD Group		Re: eFiling Server Config
57371	Sucden		Performance monitoring dashboards - per process stats
57530	Internal		kae gpg key expiry
57444	Internal		Error in backuppc config
57524	Top To Toe		gait-prod.toptotoe.com expired crl
57535	Novadata		RE: Resolved: NovaData expiring VPN certs
56348	Azura		Ocado Firewall (consultancy)
57432	Internal		Test restore Nextcloud
57358	Sucden		Scripts to help with network testing
57149	Geograph		Important kubernetes change - geograph
57526	Troika		New client onboarding (Pre-Contract Checks): Troika
57451	Advensys		Arpino Warehouse Site Visit
57152	Tangram		Important kubernetes change - tangram
57538	Internal		Purge old client password records
57151	Sysdoc		Important kubernetes change - sysdoc
57483	Internal		Clean up restic backup monitoring on Gallus
57539	Internal		Weekly checks
56919	Ingeus		Remove Ingeus systems from support
57137	Econic Bio		AWS billing alerts contact
57158	Internal		Technical leaving actions for Terry Churchill
57438	BD Group	02 Mar	Amend eFiling apache logging config
57545	Sucden		Rebuild interstar05/06
54647	Azura		Ocado Firewall
57150	Ingeus		Important kubernetes change - ingeus
57440	DLS Plastics	01 Mar	Zimbra question
57543	Quickline		WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57529	Rotastat		gallus.rotastat.com SSL/TLS certificate expiry
57233	Internal		Look into Phishingtackle
56921	ATA Group		cron job to check disk usage
57232	Gravytrain		Setup SecurityGroups for Gravytrain
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	44.971 msec
System CPU time	0.377 msec
Total CPU time	45.348 msec
Elapsed time	69.279 msec
Context switches	26 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-03&start=2026-03-03
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-03-03'
'start'	'2026-03-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 3, 3), 'end': datetime.date(2026, 3, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-03-03&start=2026-03-03' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7940, rt_number=57527, queue=Requests, subject=QNAP/Firewall health-checks, ticket_status=closed, client=Troika, priority=3, created=2026-03-02 10:48:48, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=closed, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=7946, rt_number=57533, queue=Requests, subject=Gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=41, created=2026-03-02 13:30:00, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=7943, rt_number=57530, queue=Requests, subject=kae gpg key expiry, ticket_status=closed, client=Internal, priority=42, created=2026-03-02 11:22:36, last_txn_id=0>, <Ticket(id=7886, rt_number=57444, queue=Requests, subject=Error in backuppc config, ticket_status=closed, client=Internal, priority=42, created=2026-02-23 08:34:15, last_txn_id=0>, <Ticket(id=7937, rt_number=57524, queue=Requests, subject=gait-prod.toptotoe.com expired crl, ticket_status=closed, client=Top To Toe, priority=41, created=2026-03-02 10:40:49, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=closed, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7939, rt_number=57526, queue=Requests, subject=New client onboarding (Pre-Contract Checks): Troika, ticket_status=closed, client=Troika, priority=3, created=2026-03-02 10:47:22, last_txn_id=2464000>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=closed, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7951, rt_number=57538, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:02, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=closed, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7928, rt_number=57483, queue=Requests, subject=Clean up restic backup monitoring on Gallus, ticket_status=closed, client=Internal, priority=42, created=2026-02-26 17:17:35, last_txn_id=0>, <Ticket(id=7952, rt_number=57539, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:04, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=closed, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=closed, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=closed, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=closed, client=Rotastat, priority=45, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

03 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 16:35:39.390331	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390378	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390386	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390392	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390397	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390402	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390407	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390412	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390416	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390421	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390425	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390429	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390434	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390438	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390443	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390447	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390452	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390456	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390460	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390465	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390470	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390475	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390480	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390484	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390488	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390493	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390497	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390502	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390506	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390510	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390515	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390519	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390524	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390528	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390533	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390537	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390542	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390546	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390550	xxx	./services/model.py:838
DEBUG	2026-07-07 16:35:39.390555	xxx	./services/model.py:838