Client updates report (Requests)

25 Feb

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57434	Internal		Debian ELTS research
57352	ATA Group		Configure mail relaying for cron script
56642	Advensys		Arpino Warehouse Move - Urgent
57095	ATA Group		Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
57386	JISC	20 Feb	OpenAthens server patching
57226	Rotastat		Switch from Duplicity to Restic
57196	Internal		Expiring gpg key nww
56410	Sucden	17 Jan	interstar07-10
57472	Tangram		Tangram Gitlab upgrade (18.9.1)
57363	BD Group		Re: eFiling Server Config
57470	Internal		Gitlab upgrades (18.9.1)
57471	Geograph		Geograph Gitlab upgrade (18.9.1)
57476	ATA Group		Spike on data usage
57371	Sucden		Performance monitoring dashboards - per process stats
56752	OpenCorporates	28 Dec	OC - Quote to remove all hardware from Sysgroup
57444	Internal		Error in backuppc config
56348	Azura		Ocado Firewall (consultancy)
57432	Internal		Test restore Nextcloud
57358	Sucden		Scripts to help with network testing
57149	Geograph		Important kubernetes change - geograph
57451	Advensys		Arpino Warehouse Site Visit
57152	Tangram		Important kubernetes change - tangram
57151	Sysdoc		Important kubernetes change - sysdoc
56919	Ingeus		Remove Ingeus systems from support
57137	Econic Bio		AWS billing alerts contact
57158	Internal	23 Feb	Technical leaving actions for Terry Churchill
57438	BD Group		Amend eFiling apache logging config
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec, 28 Jan, 19 Feb	Ocado Firewall
57150	Ingeus		Important kubernetes change - ingeus
57440	DLS Plastics		Zimbra question
57233	Internal		Look into Phishingtackle
56921	ATA Group		cron job to check disk usage
57232	Gravytrain		Setup SecurityGroups for Gravytrain
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	125.955 msec
System CPU time	0.109 msec
Total CPU time	126.064 msec
Elapsed time	197.126 msec
Context switches	128 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-25&start=2026-02-25
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-02-25'
'start'	'2026-02-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 2, 25), 'end': datetime.date(2026, 2, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-25&start=2026-02-25' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7764, rt_number=57226, queue=Requests, subject=Switch from Duplicity to Restic, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-09 09:45:35, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=closed, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7917, rt_number=57472, queue=Requests, subject=Tangram Gitlab upgrade (18.9.1), ticket_status=closed, client=Tangram, priority=42, created=2026-02-25 10:10:57, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7915, rt_number=57470, queue=Requests, subject=Gitlab upgrades (18.9.1), ticket_status=closed, client=Internal, priority=41, created=2026-02-25 09:37:59, last_txn_id=0>, <Ticket(id=7916, rt_number=57471, queue=Requests, subject=Geograph Gitlab upgrade (18.9.1), ticket_status=closed, client=Geograph, priority=41, created=2026-02-25 10:08:34, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7886, rt_number=57444, queue=Requests, subject=Error in backuppc config, ticket_status=closed, client=Internal, priority=42, created=2026-02-23 08:34:15, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=closed, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=closed, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=closed, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=closed, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=closed, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

25 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 17:50:18.231789	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231838	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231847	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231854	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231859	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231865	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231870	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231875	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231880	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231886	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231891	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231897	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231902	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231907	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231913	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231918	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231923	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231929	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231934	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231939	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231943	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231948	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231954	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231959	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231964	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231970	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231975	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231980	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231985	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231990	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231994	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.231999	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232004	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232009	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232014	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232019	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232024	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232029	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232034	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:18.232039	xxx	./services/model.py:838