Client updates report (Requests)

23 Feb

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57434	Internal		Debian ELTS research
56642	Advensys		Arpino Warehouse Move - Urgent
57233	Internal		Look into Phishingtackle
57095	ATA Group	19 Feb	Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
57386	JISC	20 Feb	OpenAthens server patching
57149	Geograph		Important kubernetes change - geograph
57175	Internal		crl expiry check
56447	Troika		Troika Support
57152	Tangram		Important kubernetes change - tangram
57226	Rotastat		Switch from Duplicity to Restic
56919	Ingeus		Remove Ingeus systems from support
57196	Internal		Expiring gpg key nww
57450	AskBio		EDB Trip
56410	Sucden	17 Jan	interstar07-10
57363	BD Group		Re: eFiling Server Config
57371	Sucden	21 Feb	Performance monitoring dashboards - per process stats
56348	Azura		Ocado Firewall (consultancy)
56752	OpenCorporates	28 Dec	OC - Quote to remove all hardware from Sysgroup
57432	Internal		Test restore Nextcloud
57444	Internal		Error in backuppc config
57358	Sucden	21 Feb	Scripts to help with network testing
57451	Advensys		Arpino Warehouse Site Visit
57352	ATA Group		Configure mail relaying for cron script
57151	Sysdoc		Important kubernetes change - sysdoc
57137	Econic Bio		AWS billing alerts contact
57158	Internal		Technical leaving actions for Terry Churchill
57438	BD Group		Amend eFiling apache logging config
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57440	DLS Plastics		Zimbra question
54647	Azura		Ocado Firewall
56921	ATA Group		cron job to check disk usage
57150	Ingeus		Important kubernetes change - ingeus

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.815 msec
System CPU time	0.000 msec
Total CPU time	60.815 msec
Elapsed time	86.442 msec
Context switches	52 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-23&start=2026-02-23
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-23'
'start'	'2026-02-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 2, 23), 'end': datetime.date(2026, 2, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-23&start=2026-02-23' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=open, client=Internal, priority=45, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=stalled, client=Geograph, priority=46, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7713, rt_number=57175, queue=Requests, subject=crl expiry check, ticket_status=open, client=Internal, priority=45, created=2026-02-02 09:57:12, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=open, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7764, rt_number=57226, queue=Requests, subject=Switch from Duplicity to Restic, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-09 09:45:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=resolved, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=7892, rt_number=57450, queue=Requests, subject=EDB Trip, ticket_status=closed, client=AskBio, priority=0, created=2026-02-23 14:50:44, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=resolved, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=7886, rt_number=57444, queue=Requests, subject=Error in backuppc config, ticket_status=closed, client=Internal, priority=42, created=2026-02-23 08:34:15, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7893, rt_number=57451, queue=Requests, subject=Arpino Warehouse Site Visit, ticket_status=closed, client=Advensys, priority=23, created=2026-02-23 14:56:49, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=open, client=ATA Group, priority=65, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=resolved, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=stalled, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=resolved, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>]

Client updates report (Requests)

23 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 23:34:32.545822	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545948	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545959	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545965	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545971	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545976	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545981	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545986	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545990	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.545995	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546000	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546004	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546009	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546013	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546018	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546022	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546027	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546031	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546036	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546040	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546045	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546050	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546054	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546060	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546064	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546069	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546075	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546079	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546084	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546089	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546100	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546107	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546112	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546118	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546123	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546127	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546132	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546137	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546141	xxx	./services/model.py:838
DEBUG	2026-03-21 23:34:32.546145	xxx	./services/model.py:838