Client updates report (Requests)

19 Jan - 20 Feb

RT	Client	Replies missed	Subject
57059	None	04 Feb	AWS IAM role permission and access
57183	ITC Compliance		SSH key
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57096	ATA Group		Set up access to Zscaler for Tiger staff
57099	Geograph		GitLab upgrades (18.8.2)
57434	Internal		Debian ELTS research
57098	Ingeus		Azure account lockout
57230	Lantech		Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA)
56642	Advensys		Arpino Warehouse Move - Urgent
56617	Internal	14 Jan	SSH keys for TPC
57233	Internal		Look into Phishingtackle
57090	Sucden		Sucden Patching Cycle
56815	Novadata		leonis technical off-boarding
57095	ATA Group	29 Jan, 09 Feb, 19 Feb	Access to ATA group infrastructure
56790	Sucden		Linux estate patching - January 2026
56273	AskBio		Drive failure darkmatter.synpromics.com
56639	ATA Group	12 Feb	Contract for 2026
57386	JISC		OpenAthens server patching
57128	OpenCorporates		Stop Data Sync on Jupyter
56908	AskBio	28 Jan	Replace Duplicity with Restic
57080	Sucden		Configure apt to not hold docker packages
56982	Lantech	26 Jan	IPA
57119	Crystal Units		cuin site 2 printer to be put onto server lisec if not already there please check
56960	OGT		Spare disks for Rodney
56693	Internal		Create accounts for Jonathan Wiltshire - ISO 27001 audit
56818	OGT	27 Jan, 17 Feb	Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57338	Internal		Weekly checks
57229	Sucden		Access to performance monitoring dashboards
56980	JISC	19 Jan	OpenAthens server patching
57149	Geograph	04 Feb, 17 Feb	Important kubernetes change - geograph
57141	OpenCorporates		Jupyter server shutdown
56961	Internal	19 Jan	mersey.tiger-computing.co.uk failed DIMM
56830	Trident Honda	15 Jan	Migrate from borg to restic
56934	Tangram		Keycloak for AirFlow
57168	Internal		Monthly certificate expiry check
57062	ATA Group		Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
57172	Rotastat		Possible Java SSL Issue
56975	Internal	15 Jan	Renew TCL GPG key - Meeting
57131	Entrepreneurs Circle		Traffic Spike Expected – Sunday 8th February, 9pm
56817	OGT	26 Jan	Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56447	Troika		Troika Support
57175	Internal	09 Feb, 13 Feb	crl expiry check
57179	Sucden		Performance Stats on Interstar07-10
57083	Koinex	27 Jan	Possible firewall issue
57122	OGT		Site outage
57076	Internal		Upgrade lune to Debian 13 (trixie)
57078	Internal		Weekly checks
57079	Gravytrain		www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57234	Sucden		Ubuntu Patching
57055	Crystal Units		new printer to be installed on lisec server please
57152	Tangram	04 Feb, 16 Feb	Important kubernetes change - tangram
57161	BD Group		CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57073	AskBio		Replace Duplicity with Restic (Consultancy)
57129	Global Brands		lines are going down
57165	Internal		Upgrade woodlands.midnighthax.com
57112	OpenCorporates		Server shutdown
56972	Internal	15 Jan	TCL expiring VPN certs
57102	Tangram		ETX Gitlab upgrade (18.8.2)
57189	Rotastat		Gallus fails boot at herschel mountpoint
57226	Rotastat		Switch from Duplicity to Restic
57159	Ingeus		Ingeus: login to Azure
57180	Rotastat		Gallus is going for a reboot
57113	Internal		AWS Health Event \| eu-west-2 \| Account: 441944174507
57116	Internal		Weekly checks
57304	Internal		Upgrade wey to Debian 13 (trixie)
57186	Internal		Purge old client password records
55156	ATA Group	17 Oct, 28 Oct, 03 Nov, 20 Nov, 27 Nov, 04 Dec, 15 Dec, 16 Jan, 27 Jan	Upgrade project
57085	Tangram	23 Jan	Etx-eks-production error logs in Datadog
57153	Sucden		Current Load on Interstar04
57155	OpenCorporates		Jupyter/ bot sync
57167	Internal		Woodlands backups
57203	Gravytrain		app.prod.qs1.grvytrn.co.uk unmerged configs
56229	OGT	18 Jan, 27 Jan	manuel.internal.ogtip.com predictive disk failure
56973	Azura	15 Jan, 29 Jan	Azura Expiring VPN certs
56919	Ingeus		Remove Ingeus systems from support
57135	Sysdoc	10 Feb	Kuberetes logs
57210	OpenCorporates		OC shutdowns
57383	Internal		Weekly checks
57196	Internal	13 Feb	Expiring gpg key nww
57348	Internal		GitLab upgrades (18.8.4)
57350	Geograph		Geograph Gitlab upgrade (18.8.4)
57108	AskBio		Passwordless login on Jura, Coll and Iona
57349	Tangram		Tangram Gitlab upgrade (18.8.4)
57188	Internal		Weekly checks
57190	Internal		Rationalise Nextcloud certificate conflict
57181	Sucden		Azure CLI
56971	Novadata	15 Jan, 27 Jan	NovaData expiring VPN certs
57197	OGT		CRITICAL: NRPE Disk: All Disks on granddad.internal.ogtip.com
57227	Sucden	16 Feb	Hardware checks timeouts
57346	Lantech		Request to disable and remove older versions of PHP for moodle.ipa.ie
57362	Crystal Units		need to add one more printer on the server
56410	Sucden	17 Jan	interstar07-10
57121	AskBio	30 Jan	RTP question
57363	BD Group	17 Feb	Re: eFiling Server Config
57219	Lantech		Increase IPA PHP Limit
57360	Internal		Repair virt-manager on my laptop
57199	Tangram	17 Feb	tangram staging cluster connectivity issues
57424	Cirencester College		Planned maintenance: 19/02/2026 @ 02:00h
57428	OpenCorporates		Request for S3 file cleanup and CSV upload (AWS Production)
57364	Sucden	17 Feb	Https/Jenkins
57371	Sucden		Performance monitoring dashboards - per process stats
56348	Azura	23 Jan, 06 Feb, 13 Feb, 19 Feb	Ocado Firewall (consultancy)
56752	OpenCorporates	28 Dec	OC - Quote to remove all hardware from Sysgroup
57432	Internal		Test restore Nextcloud
57343	OpenCorporates		SSH Access to prod-dc
57358	Sucden	16 Feb	Scripts to help with network testing
57352	ATA Group		Configure mail relaying for cron script
57151	Sysdoc	04 Feb, 19 Feb	Important kubernetes change - sysdoc
57137	Econic Bio		AWS billing alerts contact
57158	Internal	12 Feb	Technical leaving actions for Terry Churchill
57438	BD Group		Amend eFiling apache logging config
57232	Gravytrain		Setup SecurityGroups for Gravytrain
57440	DLS Plastics		Zimbra question
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec, 28 Jan, 19 Feb	Ocado Firewall
56921	ATA Group	18 Jan, 28 Jan, 05 Feb, 13 Feb	cron job to check disk usage
57150	Ingeus	04 Feb, 16 Feb	Important kubernetes change - ingeus

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	287.993 msec
System CPU time	3.232 msec
Total CPU time	291.225 msec
Elapsed time	412.937 msec
Context switches	453 voluntary, 9 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-01-19
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-01-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 1, 19), 'end': datetime.date(2026, 2, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-20&start=2026-01-19' [GET]>
tickets	[<Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7721, rt_number=57183, queue=Requests, subject=SSH key, ticket_status=closed, client=ITC Compliance, priority=61, created=2026-02-02 18:40:07, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7634, rt_number=57096, queue=Requests, subject=Set up access to Zscaler for Tiger staff, ticket_status=rejected, client=ATA Group, priority=61, created=2026-01-22 10:31:35, last_txn_id=0>, <Ticket(id=7637, rt_number=57099, queue=Requests, subject=GitLab upgrades (18.8.2), ticket_status=closed, client=Geograph, priority=41, created=2026-01-22 12:14:49, last_txn_id=0>, <Ticket(id=7876, rt_number=57434, queue=Requests, subject=Debian ELTS research, ticket_status=closed, client=Internal, priority=43, created=2026-02-19 11:45:04, last_txn_id=0>, <Ticket(id=7636, rt_number=57098, queue=Requests, subject=Azure account lockout, ticket_status=closed, client=Ingeus, priority=42, created=2026-01-22 11:36:41, last_txn_id=0>, <Ticket(id=7768, rt_number=57230, queue=Requests, subject=Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA), ticket_status=closed, client=Lantech, priority=21, created=2026-02-09 10:28:27, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=closed, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=open, client=Internal, priority=45, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7628, rt_number=57090, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=61, created=2026-01-21 00:00:04, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=closed, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=closed, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7666, rt_number=57128, queue=Requests, subject=Stop Data Sync on Jupyter, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-28 10:52:47, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=closed, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=closed, client=Lantech, priority=24, created=2026-01-14 10:46:05, last_txn_id=2451233>, <Ticket(id=7657, rt_number=57119, queue=Requests, subject=cuin site 2 printer to be put onto server lisec if not already there please check, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-27 11:28:14, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=closed, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=closed, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7780, rt_number=57338, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:05, last_txn_id=0>, <Ticket(id=7767, rt_number=57229, queue=Requests, subject=Access to performance monitoring dashboards, ticket_status=closed, client=Sucden, priority=62, created=2026-02-09 10:27:41, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=stalled, client=Geograph, priority=46, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7679, rt_number=57141, queue=Requests, subject=Jupyter server shutdown, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-01-29 16:59:54, last_txn_id=0>, <Ticket(id=7466, rt_number=56961, queue=Requests, subject=mersey.tiger-computing.co.uk failed DIMM , ticket_status=closed, client=Internal, priority=43, created=2026-01-09 15:38:00, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=closed, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=closed, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7706, rt_number=57168, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2026-02-02 00:00:02, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=closed, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7710, rt_number=57172, queue=Requests, subject=Possible Java SSL Issue, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-02 08:06:17, last_txn_id=0>, <Ticket(id=7480, rt_number=56975, queue=Requests, subject=Renew TCL GPG key - Meeting, ticket_status=closed, client=Internal, priority=42, created=2026-01-12 14:51:57, last_txn_id=0>, <Ticket(id=7669, rt_number=57131, queue=Requests, subject=Traffic Spike Expected – Sunday 8th February, 9pm, ticket_status=closed, client=Entrepreneurs Circle, priority=0, created=2026-01-28 17:47:57, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=7713, rt_number=57175, queue=Requests, subject=crl expiry check, ticket_status=open, client=Internal, priority=46, created=2026-02-02 09:57:12, 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subject=Request to disable and remove older versions of PHP for moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-02-10 15:43:21, last_txn_id=0>, <Ticket(id=7804, rt_number=57362, queue=Requests, subject=need to add one more printer on the server, ticket_status=closed, client=Crystal Units, priority=61, created=2026-02-12 07:02:17, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7659, rt_number=57121, queue=Requests, subject=RTP question, ticket_status=closed, client=AskBio, priority=4, created=2026-01-27 14:17:52, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7757, rt_number=57219, queue=Requests, subject=Increase IPA PHP Limit, ticket_status=closed, client=Lantech, priority=41, created=2026-02-06 15:11:27, last_txn_id=0>, <Ticket(id=7802, rt_number=57360, queue=Requests, subject=Repair virt-manager on my laptop, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 17:28:15, last_txn_id=0>, <Ticket(id=7737, rt_number=57199, queue=Requests, subject=tangram staging cluster connectivity issues, ticket_status=closed, client=Tangram, priority=43, created=2026-02-04 15:20:37, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7806, rt_number=57364, queue=Requests, subject=Https/Jenkins, ticket_status=closed, 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created=2026-02-10 11:13:12, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=open, client=ATA Group, priority=65, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=resolved, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7880, rt_number=57438, queue=Requests, subject=Amend eFiling apache logging config, ticket_status=closed, client=BD Group, priority=43, created=2026-02-20 11:39:06, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=resolved, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>]

Client updates report (Requests)

19 Jan - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-23 12:01:56.433153	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433211	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433222	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433230	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433237	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433242	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433248	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433253	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433259	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433264	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433269	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433276	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433281	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433286	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433291	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433296	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433301	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433306	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433311	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433316	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433321	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433326	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433331	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433336	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433341	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433347	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433353	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433359	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433364	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433369	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433374	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433379	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433384	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433389	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433398	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433403	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433408	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433414	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433419	xxx	./services/model.py:838
DEBUG	2026-03-23 12:01:56.433425	xxx	./services/model.py:838