Client updates report (Requests)

19 Jan - 20 Feb

RT	Client	Replies missed	Subject
56229	OGT	18 Jan	manuel.internal.ogtip.com predictive disk failure
56971	Novadata	15 Jan	NovaData expiring VPN certs
57090	Sucden		Sucden Patching Cycle
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec	Ocado Firewall
56617	Internal	14 Jan	SSH keys for TPC
55156	ATA Group		Upgrade project
56348	Azura		Ocado Firewall (consultancy)
56929	NFW		Fwd: SPAM ISSUE
56815	Novadata		leonis technical off-boarding
57083	Koinex		Possible firewall issue
56695	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
56790	Sucden		Linux estate patching - January 2026
57084	Internal		Isogenix - File transfer / upload onto AWS
56273	AskBio		Drive failure darkmatter.synpromics.com
56830	Trident Honda	15 Jan	Migrate from borg to restic
56642	Advensys		Arpino Warehouse Move - Urgent
57080	Sucden		Configure apt to not hold docker packages
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56908	AskBio		Replace Duplicity with Restic
56639	ATA Group		Contract for 2026
56982	Lantech		IPA
57085	Tangram		Etx-eks-production error logs in Datadog
56693	Internal		Create accounts for Jonathan Wiltshire - ISO 27001 audit
56960	OGT		Spare disks for Rodney
56934	Tangram		Keycloak for AirFlow
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
56961	Internal		mersey.tiger-computing.co.uk failed DIMM
56968	OpenCorporates	15 Jan	OC DC Servers
56973	Azura	15 Jan	Azura Expiring VPN certs
56919	Ingeus		Remove Ingeus systems from support
56980	JISC	19 Jan	OpenAthens server patching
57062	ATA Group		Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
56921	ATA Group	18 Jan	cron job to check disk usage
56975	Internal	15 Jan	Renew TCL GPG key - Meeting
56972	Internal	15 Jan	TCL expiring VPN certs
57076	Internal		Upgrade lune to Debian 13 (trixie)
57073	AskBio		Replace Duplicity with Restic (Consultancy)
57078	Internal		Weekly checks
57059	None		AWS IAM role permission and access
55616	OGT		OGT OS upgrades (Debian 10)
57055	Crystal Units		new printer to be installed on lisec server please

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	159.057 msec
System CPU time	3.729 msec
Total CPU time	162.786 msec
Elapsed time	201.430 msec
Context switches	130 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-01-19
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-01-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 1, 19), 'end': datetime.date(2026, 2, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-20&start=2026-01-19' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7476, rt_number=56971, queue=Requests, subject=NovaData expiring VPN certs, ticket_status=open, client=Novadata, priority=42, created=2026-01-12 14:26:04, last_txn_id=0>, <Ticket(id=7628, rt_number=57090, queue=Requests, subject=Sucden Patching Cycle, ticket_status=new, client=Sucden, priority=61, created=2026-01-21 00:00:04, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=47, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Requests, subject=Fwd: SPAM ISSUE, ticket_status=open, client=NFW, priority=43, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=resolved, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=open, client=Koinex, priority=41, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7230, rt_number=56695, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=stalled, client=Quickline, priority=65, created=2025-12-04 11:00:29, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=resolved, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=7621, rt_number=57084, queue=Requests, subject=Isogenix - File transfer / upload onto AWS, ticket_status=stalled, client=Internal, priority=1, created=2026-01-20 14:23:59, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=stalled, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=open, client=Advensys, priority=46, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7617, rt_number=57080, queue=Requests, subject=Configure apt to not hold docker packages, ticket_status=resolved, client=Sucden, priority=61, created=2026-01-20 10:41:48, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=open, client=Lantech, priority=22, created=2026-01-14 10:46:05, last_txn_id=0>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=new, client=Tangram, priority=1, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=stalled, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=open, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=stalled, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=44, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7466, rt_number=56961, queue=Requests, subject=mersey.tiger-computing.co.uk failed DIMM , ticket_status=stalled, client=Internal, priority=43, created=2026-01-09 15:38:00, last_txn_id=0>, <Ticket(id=7473, rt_number=56968, queue=Requests, subject=OC DC Servers, ticket_status=new, client=OpenCorporates, priority=2, created=2026-01-12 12:59:54, last_txn_id=0>, <Ticket(id=7478, rt_number=56973, queue=Requests, subject=Azura Expiring VPN certs, ticket_status=open, client=Azura, priority=42, created=2026-01-12 14:39:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=43, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=resolved, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=3, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7480, rt_number=56975, queue=Requests, subject=Renew TCL GPG key - Meeting, ticket_status=open, client=Internal, priority=42, created=2026-01-12 14:51:57, last_txn_id=0>, <Ticket(id=7477, rt_number=56972, queue=Requests, subject=TCL expiring VPN certs, ticket_status=resolved, client=Internal, priority=42, created=2026-01-12 14:32:46, last_txn_id=0>, <Ticket(id=7613, rt_number=57076, queue=Requests, subject=Upgrade lune to Debian 13 (trixie), ticket_status=resolved, client=Internal, priority=41, created=2026-01-19 22:09:24, last_txn_id=0>, <Ticket(id=7610, rt_number=57073, queue=Requests, subject=Replace Duplicity with Restic (Consultancy), ticket_status=open, client=AskBio, priority=61, created=2026-01-19 14:08:17, last_txn_id=0>, <Ticket(id=7615, rt_number=57078, queue=Requests, subject=Weekly checks, ticket_status=resolved, client=Internal, priority=41, created=2026-01-20 00:00:04, last_txn_id=0>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=stalled, client=None, priority=2, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=open, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>]

Client updates report (Requests)

19 Jan - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 08:18:54.119682	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119750	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119762	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119770	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119777	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119783	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119789	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119795	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119801	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119807	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119812	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119818	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119824	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119829	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119835	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119841	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119847	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119853	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119859	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119865	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119870	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119876	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119882	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119888	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119893	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119899	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119905	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119911	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119917	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119923	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119929	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119934	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119940	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119945	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119950	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119956	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119962	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119967	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119972	xxx	./services/model.py:838
DEBUG	2026-01-21 08:18:54.119978	xxx	./services/model.py:838