Client updates report (Requests)

18 Feb

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56642	Advensys		Arpino Warehouse Move - Urgent
57233	Internal		Look into Phishingtackle
57095	ATA Group		Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
56639	ATA Group		Contract for 2026
57386	JISC		OpenAthens server patching
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57149	Geograph	17 Feb	Important kubernetes change - geograph
57175	Internal	13 Feb	crl expiry check
57172	Rotastat		Possible Java SSL Issue
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56447	Troika		Troika Support
57152	Tangram	16 Feb	Important kubernetes change - tangram
57226	Rotastat		Switch from Duplicity to Restic
56919	Ingeus		Remove Ingeus systems from support
57196	Internal	13 Feb	Expiring gpg key nww
57227	Sucden	16 Feb	Hardware checks timeouts
57346	Lantech		Request to disable and remove older versions of PHP for moodle.ipa.ie
56410	Sucden	17 Jan	interstar07-10
57363	BD Group	17 Feb	Re: eFiling Server Config
57199	Tangram		tangram staging cluster connectivity issues
57424	Cirencester College		Planned maintenance: 19/02/2026 @ 02:00h
57428	OpenCorporates		Request for S3 file cleanup and CSV upload (AWS Production)
57364	Sucden	17 Feb	Https/Jenkins
57371	Sucden		Performance monitoring dashboards - per process stats
56348	Azura		Ocado Firewall (consultancy)
56752	OpenCorporates	28 Dec	OC - Quote to remove all hardware from Sysgroup
57432	Internal		Test restore Nextcloud
57343	OpenCorporates		SSH Access to prod-dc
57358	Sucden		Scripts to help with network testing
57352	ATA Group		Configure mail relaying for cron script
57151	Sysdoc		Important kubernetes change - sysdoc
57137	Econic Bio		AWS billing alerts contact
57158	Internal	12 Feb	Technical leaving actions for Terry Churchill
57232	Gravytrain		Setup SecurityGroups for Gravytrain
54647	Azura		Ocado Firewall
56921	ATA Group		cron job to check disk usage
57150	Ingeus	16 Feb	Important kubernetes change - ingeus

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	57.662 msec
System CPU time	7.994 msec
Total CPU time	65.656 msec
Elapsed time	89.408 msec
Context switches	102 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-18&start=2026-02-18
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-18'
'start'	'2026-02-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 2, 18), 'end': datetime.date(2026, 2, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-18&start=2026-02-18' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=open, client=Internal, priority=45, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=stalled, client=Geograph, priority=46, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7713, rt_number=57175, queue=Requests, subject=crl expiry check, ticket_status=open, client=Internal, priority=45, created=2026-02-02 09:57:12, last_txn_id=0>, <Ticket(id=7710, rt_number=57172, queue=Requests, subject=Possible Java SSL Issue, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-02 08:06:17, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=open, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7764, rt_number=57226, queue=Requests, subject=Switch from Duplicity to Restic, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-09 09:45:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=resolved, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=7765, rt_number=57227, queue=Requests, subject=Hardware checks timeouts, ticket_status=closed, client=Sucden, priority=43, created=2026-02-09 09:59:37, last_txn_id=0>, <Ticket(id=7788, rt_number=57346, queue=Requests, subject=Request to disable and remove older versions of PHP for moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-02-10 15:43:21, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7737, rt_number=57199, queue=Requests, subject=tangram staging cluster connectivity issues, ticket_status=closed, client=Tangram, priority=43, created=2026-02-04 15:20:37, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7806, rt_number=57364, queue=Requests, subject=Https/Jenkins, ticket_status=closed, client=Sucden, priority=2, created=2026-02-12 11:39:49, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7874, rt_number=57432, queue=Requests, subject=Test restore Nextcloud, ticket_status=resolved, client=Internal, priority=44, created=2026-02-18 17:33:22, last_txn_id=0>, <Ticket(id=7785, rt_number=57343, queue=Requests, subject=SSH Access to prod-dc, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-02-10 11:13:12, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=open, client=ATA Group, priority=65, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=resolved, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=stalled, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=resolved, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>]

Client updates report (Requests)

18 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 01:08:52.383093	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383168	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383179	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383187	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383193	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383199	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383205	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383211	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383217	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383226	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383232	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383238	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383243	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383260	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383274	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383281	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383288	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383294	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383301	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383306	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383312	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383318	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383324	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383330	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383338	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383344	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383349	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383355	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383362	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383368	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383374	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383380	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383385	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383391	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383397	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383403	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383409	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383414	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383420	xxx	./services/model.py:838
DEBUG	2026-03-22 01:08:52.383426	xxx	./services/model.py:838