Client updates report (Requests)

12 Feb

RT	Client	Replies missed	Subject
57059	None		AWS IAM role permission and access
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
57352	ATA Group		Configure mail relaying for cron script
56642	Advensys		Arpino Warehouse Move - Urgent
57095	ATA Group	09 Feb	Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
56639	ATA Group		Contract for 2026
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57229	Sucden		Access to performance monitoring dashboards
57172	Rotastat		Possible Java SSL Issue
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
57234	Sucden		Ubuntu Patching
57226	Rotastat		Switch from Duplicity to Restic
55156	ATA Group		Upgrade project
57196	Internal		Expiring gpg key nww
57135	Sysdoc		Kuberetes logs
57349	Tangram		Tangram Gitlab upgrade (18.8.4)
57227	Sucden		Hardware checks timeouts
57346	Lantech		Request to disable and remove older versions of PHP for moodle.ipa.ie
57362	Crystal Units		need to add one more printer on the server
56410	Sucden	15 Jan	interstar07-10
57121	AskBio		RTP question
57363	BD Group		Re: eFiling Server Config
57360	Internal		Repair virt-manager on my laptop
57199	Tangram		tangram staging cluster connectivity issues
57364	Sucden		Https/Jenkins
56752	OpenCorporates	28 Dec	OC - Quote to remove all hardware from Sysgroup
56348	Azura		Ocado Firewall (consultancy)
57343	OpenCorporates		SSH Access to prod-dc
57358	Sucden		Scripts to help with network testing
57149	Geograph		Important kubernetes change - geograph
57152	Tangram		Important kubernetes change - tangram
57151	Sysdoc		Important kubernetes change - sysdoc
56919	Ingeus		Remove Ingeus systems from support
57137	Econic Bio		AWS billing alerts contact
57158	Internal		Technical leaving actions for Terry Churchill
54647	Azura		Ocado Firewall
57150	Ingeus		Important kubernetes change - ingeus
57233	Internal		Look into Phishingtackle
56921	ATA Group		cron job to check disk usage
57232	Gravytrain		Setup SecurityGroups for Gravytrain
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	68.075 msec
System CPU time	0.000 msec
Total CPU time	68.075 msec
Elapsed time	103.035 msec
Context switches	107 voluntary, 10 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-12&start=2026-02-12
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-02-12'
'start'	'2026-02-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 2, 12), 'end': datetime.date(2026, 2, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-02-12&start=2026-02-12' [GET]>
tickets	[<Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7794, rt_number=57352, queue=Requests, subject=Configure mail relaying for cron script, ticket_status=closed, client=ATA Group, priority=68, created=2026-02-11 11:20:47, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7767, rt_number=57229, queue=Requests, subject=Access to performance monitoring dashboards, ticket_status=closed, client=Sucden, priority=62, created=2026-02-09 10:27:41, last_txn_id=0>, <Ticket(id=7710, rt_number=57172, queue=Requests, subject=Possible Java SSL Issue, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-02 08:06:17, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7772, rt_number=57234, queue=Requests, subject=Ubuntu Patching, ticket_status=closed, client=Sucden, priority=62, created=2026-02-09 12:00:14, last_txn_id=0>, <Ticket(id=7764, rt_number=57226, queue=Requests, subject=Switch from Duplicity to Restic, ticket_status=closed, client=Rotastat, priority=43, created=2026-02-09 09:45:35, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=7734, rt_number=57196, queue=Requests, subject=Expiring gpg key nww, ticket_status=closed, client=Internal, priority=45, created=2026-02-04 09:11:43, last_txn_id=0>, <Ticket(id=7673, rt_number=57135, queue=Requests, subject=Kuberetes logs, ticket_status=closed, client=Sysdoc, priority=43, created=2026-01-29 09:48:25, last_txn_id=0>, <Ticket(id=7791, rt_number=57349, queue=Requests, subject=Tangram Gitlab upgrade (18.8.4), ticket_status=closed, client=Tangram, priority=41, created=2026-02-11 09:07:23, last_txn_id=0>, <Ticket(id=7765, rt_number=57227, queue=Requests, subject=Hardware checks timeouts, ticket_status=closed, client=Sucden, priority=43, created=2026-02-09 09:59:37, last_txn_id=0>, <Ticket(id=7788, rt_number=57346, queue=Requests, subject=Request to disable and remove older versions of PHP for moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-02-10 15:43:21, last_txn_id=0>, <Ticket(id=7804, rt_number=57362, queue=Requests, subject=need to add one more printer on the server, ticket_status=closed, client=Crystal Units, priority=61, created=2026-02-12 07:02:17, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7659, rt_number=57121, queue=Requests, subject=RTP question, ticket_status=closed, client=AskBio, priority=4, created=2026-01-27 14:17:52, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7802, rt_number=57360, queue=Requests, subject=Repair virt-manager on my laptop, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 17:28:15, last_txn_id=0>, <Ticket(id=7737, rt_number=57199, queue=Requests, subject=tangram staging cluster connectivity issues, ticket_status=closed, client=Tangram, priority=43, created=2026-02-04 15:20:37, last_txn_id=0>, <Ticket(id=7806, rt_number=57364, queue=Requests, subject=Https/Jenkins, ticket_status=closed, client=Sucden, priority=2, created=2026-02-12 11:39:49, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7785, rt_number=57343, queue=Requests, subject=SSH Access to prod-dc, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-02-10 11:13:12, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7687, rt_number=57149, queue=Requests, subject=Important kubernetes change - geograph, ticket_status=closed, client=Geograph, priority=47, created=2026-01-30 12:15:59, last_txn_id=0>, <Ticket(id=7690, rt_number=57152, queue=Requests, subject=Important kubernetes change - tangram, ticket_status=closed, client=Tangram, priority=46, created=2026-01-30 12:34:56, last_txn_id=0>, <Ticket(id=7689, rt_number=57151, queue=Requests, subject=Important kubernetes change - sysdoc, ticket_status=closed, client=Sysdoc, priority=45, created=2026-01-30 12:23:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=7696, rt_number=57158, queue=Requests, subject=Technical leaving actions for Terry Churchill, ticket_status=closed, client=Internal, priority=45, created=2026-01-30 16:30:03, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7688, rt_number=57150, queue=Requests, subject=Important kubernetes change - ingeus, ticket_status=closed, client=Ingeus, priority=45, created=2026-01-30 12:20:27, last_txn_id=0>, <Ticket(id=7771, rt_number=57233, queue=Requests, subject=Look into Phishingtackle , ticket_status=closed, client=Internal, priority=46, created=2026-02-09 11:41:47, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=closed, client=Gravytrain, priority=47, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

12 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 20:11:00.704142	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704192	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704202	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704210	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704216	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704223	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704229	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704234	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704240	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704246	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704251	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704257	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704263	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704268	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704274	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704280	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704286	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704293	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704298	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704304	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704309	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704315	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704320	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704326	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704332	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704337	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704343	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704348	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704354	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704360	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704366	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704371	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704379	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704385	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704390	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704396	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704401	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704407	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704414	xxx	./services/model.py:838
DEBUG	2026-07-07 20:11:00.704420	xxx	./services/model.py:838