Client updates report (Requests)

29 Jan

RT	Client	Replies missed	Subject
57059	None		AWS IAM role permission and access
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56642	Advensys		Arpino Warehouse Move - Urgent
56617	Internal	14 Jan	SSH keys for TPC
57095	ATA Group		Access to ATA group infrastructure
56273	AskBio		Drive failure darkmatter.synpromics.com
56639	ATA Group		Contract for 2026
56908	AskBio		Replace Duplicity with Restic
56982	Lantech		IPA
57119	Crystal Units		cuin site 2 printer to be put onto server lisec if not already there please check
56693	Internal		Create accounts for Jonathan Wiltshire - ISO 27001 audit
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
57141	OpenCorporates		Jupyter server shutdown
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
57083	Koinex	27 Jan	Possible firewall issue
57122	OGT		Site outage
57073	AskBio		Replace Duplicity with Restic (Consultancy)
57129	Global Brands		lines are going down
57112	OpenCorporates		Server shutdown
55156	ATA Group		Upgrade project
57085	Tangram		Etx-eks-production error logs in Datadog
56229	OGT		manuel.internal.ogtip.com predictive disk failure
56973	Azura		Azura Expiring VPN certs
57135	Sysdoc		Kuberetes logs
57108	AskBio		Passwordless login on Jura, Coll and Iona
56971	Novadata	27 Jan	NovaData expiring VPN certs
56410	Sucden	07 Jan	interstar07-10
57121	AskBio		RTP question
56752	OpenCorporates	23 Dec	OC - Quote to remove all hardware from Sysgroup
56348	Azura	23 Jan	Ocado Firewall (consultancy)
56919	Ingeus		Remove Ingeus systems from support
57137	Econic Bio		AWS billing alerts contact
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov, 29 Dec, 28 Jan	Ocado Firewall
56921	ATA Group		cron job to check disk usage
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	239.651 msec
System CPU time	0.335 msec
Total CPU time	239.986 msec
Elapsed time	324.325 msec
Context switches	119 voluntary, 22 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-29&start=2026-01-29
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-29'
'start'	'2026-01-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 1, 29), 'end': datetime.date(2026, 1, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-01-29&start=2026-01-29' [GET]>
tickets	[<Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=closed, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7633, rt_number=57095, queue=Requests, subject=Access to ATA group infrastructure , ticket_status=closed, client=ATA Group, priority=5, created=2026-01-22 10:29:45, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=closed, client=Lantech, priority=24, created=2026-01-14 10:46:05, last_txn_id=2451233>, <Ticket(id=7657, rt_number=57119, queue=Requests, subject=cuin site 2 printer to be put onto server lisec if not already there please check, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-27 11:28:14, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=closed, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7679, rt_number=57141, queue=Requests, subject=Jupyter server shutdown, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-01-29 16:59:54, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=closed, client=Koinex, priority=44, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7660, rt_number=57122, queue=Requests, subject=Site outage, ticket_status=closed, client=OGT, priority=42, created=2026-01-27 14:30:58, last_txn_id=0>, <Ticket(id=7610, rt_number=57073, queue=Requests, subject=Replace Duplicity with Restic (Consultancy), ticket_status=closed, client=AskBio, priority=63, created=2026-01-19 14:08:17, last_txn_id=0>, <Ticket(id=7667, rt_number=57129, queue=Requests, subject=lines are going down, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-28 10:57:00, last_txn_id=0>, <Ticket(id=7650, rt_number=57112, queue=Requests, subject=Server shutdown, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-01-26 14:02:36, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=closed, client=Tangram, priority=3, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7478, rt_number=56973, queue=Requests, subject=Azura Expiring VPN certs, ticket_status=closed, client=Azura, priority=44, created=2026-01-12 14:39:35, last_txn_id=0>, <Ticket(id=7673, rt_number=57135, queue=Requests, subject=Kuberetes logs, ticket_status=closed, client=Sysdoc, priority=43, created=2026-01-29 09:48:25, last_txn_id=0>, <Ticket(id=7646, rt_number=57108, queue=Requests, subject=Passwordless login on Jura, Coll and Iona , ticket_status=closed, client=AskBio, priority=3, created=2026-01-26 10:15:50, last_txn_id=0>, <Ticket(id=7476, rt_number=56971, queue=Requests, subject=NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=44, created=2026-01-12 14:26:04, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7659, rt_number=57121, queue=Requests, subject=RTP question, ticket_status=closed, client=AskBio, priority=4, created=2026-01-27 14:17:52, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7675, rt_number=57137, queue=Requests, subject=AWS billing alerts contact, ticket_status=closed, client=Econic Bio, priority=45, created=2026-01-29 10:48:37, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

29 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 22:34:38.397010	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397075	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397091	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397098	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397104	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397109	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397114	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397120	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397125	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397131	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397137	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397141	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397146	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397151	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397156	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397165	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397175	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397184	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397192	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397199	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397207	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397213	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397218	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397223	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397228	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397233	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397239	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397245	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397250	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397256	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397262	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397267	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397273	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397278	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397284	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397289	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397295	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397300	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397306	xxx	./services/model.py:838
DEBUG	2026-07-07 22:34:38.397311	xxx	./services/model.py:838