Client updates report (Requests)

06 Jan

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56642	Advensys		Arpino Warehouse Move - Urgent
56617	Internal	17 Dec	SSH keys for TPC
56922	Novadata		AWS backups
56815	Novadata	29 Dec	leonis technical off-boarding
56790	Sucden		Linux estate patching - January 2026
56273	AskBio		Drive failure darkmatter.synpromics.com
56758	AskBio	23 Dec	New accounts
56901	Internal		Quarterly Ouse Failover Test
56902	Internal		Monthly certificate expiry check
56639	ATA Group	04 Jan	Contract for 2026
56908	AskBio		Replace Duplicity with Restic
56909	Internal		Test restore MediaWiki
56910	Cirencester College		OS Versions
56693	Internal		Create accounts for Jonathan Wiltshire - ISO 27001 audit
56915	Internal		Weekly checks
56914	Internal		Purge old client password records
56916	Internal		Upgrade tame to Debian 13 (trixie)
56911	Gravytrain		userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
56924	Internal		Upgrade mersey to Debian 13 (trixie)
56830	Trident Honda	03 Jan	Migrate from borg to restic
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56447	Troika		Troika Support
55156	ATA Group	17 Oct, 28 Oct, 03 Nov, 20 Nov, 27 Nov, 04 Dec, 15 Dec	Upgrade project
56229	OGT	20 Dec	manuel.internal.ogtip.com predictive disk failure
56919	Ingeus		Remove Ingeus systems from support
56410	Sucden	31 Dec	interstar07-10
56348	Azura		Ocado Firewall (consultancy)
56752	OpenCorporates	16 Dec	OC - Quote to remove all hardware from Sysgroup
54647	Azura		Ocado Firewall
56921	ATA Group		cron job to check disk usage

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.112 msec
System CPU time	12.619 msec
Total CPU time	78.731 msec
Elapsed time	114.020 msec
Context switches	77 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-06&start=2026-01-06
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-06'
'start'	'2026-01-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2026, 1, 6), 'end': datetime.date(2026, 1, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2026-01-06&start=2026-01-06' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=closed, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=closed, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=closed, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=closed, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=7406, rt_number=56901, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 00:00:01, last_txn_id=0>, <Ticket(id=7407, rt_number=56902, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2026-01-05 00:00:03, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7414, rt_number=56909, queue=Requests, subject=Test restore MediaWiki, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 11:59:49, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=closed, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7420, rt_number=56915, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:04, last_txn_id=0>, <Ticket(id=7419, rt_number=56914, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:03, last_txn_id=0>, <Ticket(id=7421, rt_number=56916, queue=Requests, subject=Upgrade tame to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2026-01-06 09:43:53, last_txn_id=0>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7429, rt_number=56924, queue=Requests, subject=Upgrade mersey to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=0, created=2026-01-06 20:05:32, last_txn_id=0>, <Ticket(id=7397, rt_number=56830, queue=Requests, subject=Migrate from borg to restic, ticket_status=closed, client=Trident Honda, priority=44, created=2025-12-30 10:34:06, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=stalled, client=ATA Group, priority=7, created=2026-01-06 13:51:37, last_txn_id=0>]

Client updates report (Requests)

06 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 10:21:57.702574	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702649	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702662	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702670	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702676	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702682	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702688	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702693	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702698	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702703	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702708	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702714	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702719	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702723	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702728	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702732	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702737	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702744	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702750	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702761	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702767	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702772	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702777	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702782	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702787	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702792	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702797	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702802	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702807	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702813	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702817	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702823	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702829	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702835	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702840	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702845	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702852	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702857	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702862	xxx	./services/model.py:838
DEBUG	2026-03-22 10:21:57.702867	xxx	./services/model.py:838