Client updates report (Requests)

25 Dec

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56642	Advensys		Arpino Warehouse Move - Urgent
56617	Internal	17 Dec	SSH keys for TPC
56490	OpenCorporates		Server Shutdown
56815	Novadata		leonis technical off-boarding
56790	Sucden		Linux estate patching - January 2026
56273	AskBio		Drive failure darkmatter.synpromics.com
56644	Entrepreneurs Circle		CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56758	AskBio	23 Dec	New accounts
56639	ATA Group		Contract for 2026
56437	Gravytrain	13 Dec	Emails from prod.gt1.grvytrn.co.uk
56693	Internal	11 Dec	Create accounts for Jonathan Wiltshire - ISO 27001 audit
56818	OGT		Upgrade mickey.internal.ogtip.com to Debian 13 Trixie
56817	OGT		Upgrade granddad.internal.ogtip.com to Debian 13 Trixie
56447	Troika		Troika Support
55156	ATA Group	17 Oct, 28 Oct, 03 Nov, 20 Nov, 27 Nov, 04 Dec, 15 Dec	Upgrade project
56229	OGT	20 Dec	manuel.internal.ogtip.com predictive disk failure
56410	Sucden		interstar07-10
56348	Azura		Ocado Firewall (consultancy)
56752	OpenCorporates	16 Dec	OC - Quote to remove all hardware from Sysgroup
54647	Azura		Ocado Firewall

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	73.431 msec
System CPU time	0.000 msec
Total CPU time	73.431 msec
Elapsed time	108.156 msec
Context switches	81 voluntary, 128 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-25&start=2025-12-25
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-12-25'
'start'	'2025-12-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 12, 25), 'end': datetime.date(2025, 12, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-12-25&start=2025-12-25' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=closed, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7350, rt_number=56815, queue=Requests, subject=leonis technical off-boarding , ticket_status=closed, client=Novadata, priority=44, created=2025-12-23 15:00:29, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=closed, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Requests, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=closed, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=closed, client=Internal, priority=6, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=7353, rt_number=56818, queue=Requests, subject=Upgrade mickey.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:39:06, last_txn_id=0>, <Ticket(id=7352, rt_number=56817, queue=Requests, subject=Upgrade granddad.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-12-24 09:38:32, last_txn_id=0>, <Ticket(id=7011, rt_number=56447, queue=Requests, subject=Troika Support, ticket_status=open, client=Troika, priority=9, created=2025-11-18 10:19:39, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=resolved, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

25 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 13:01:33.371806	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371923	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371935	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371943	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371949	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371955	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371961	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371967	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371973	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371979	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371987	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.371996	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372030	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372037	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372042	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372051	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372059	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372065	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372070	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372076	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372081	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372086	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372092	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372097	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372102	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372108	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372113	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372118	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372124	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372129	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372135	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372142	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372147	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372153	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372158	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372163	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372169	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372174	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372179	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372184	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372190	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372195	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372201	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372210	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372218	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372226	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372235	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372242	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372249	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372255	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372261	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372266	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372285	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372293	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372299	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372304	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372310	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372316	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372321	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372327	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372333	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372339	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372345	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372352	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372357	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372363	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372367	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372373	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372378	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372384	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372389	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372395	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372399	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372404	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372409	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372414	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372419	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372426	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372430	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372435	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372440	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372445	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372469	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372475	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372480	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372485	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372491	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372496	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372501	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372506	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372511	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372516	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372520	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372525	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372530	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372535	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372540	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372545	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372550	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372555	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372561	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372566	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372571	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372576	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372582	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372590	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372597	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372605	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372611	xxx	./services/model.py:838
DEBUG	2026-03-22 13:01:33.372616	xxx	./services/model.py:838
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