Client updates report (Requests)

18 Dec

RT	Client	Replies missed	Subject
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54647	Azura		Ocado Firewall
56617	Internal	17 Dec	SSH keys for TPC
55156	ATA Group		Upgrade project
56348	Azura		Ocado Firewall (consultancy)
56490	OpenCorporates		Server Shutdown
56695	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
56790	Sucden		Linux estate patching - January 2026
56273	AskBio		Drive failure darkmatter.synpromics.com
56644	Entrepreneurs Circle	08 Dec	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56758	AskBio		New accounts
56157	Internal	16 Dec	Expiring GPG key/subkeys acm
56642	Advensys		Arpino Warehouse Move - Urgent
56755	Sucden		IXN ILO
56754	Lantech		Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56762	AskBio		Disk array on Talisker
56437	Gravytrain	13 Dec	Emails from prod.gt1.grvytrn.co.uk
56277	Cirencester College		PHP upgrade
56797	AskBio		CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56639	ATA Group		Contract for 2026
56693	Internal	11 Dec	Create accounts for Jonathan Wiltshire - ISO 27001 audit
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	41.140 msec
System CPU time	0.000 msec
Total CPU time	41.140 msec
Elapsed time	61.569 msec
Context switches	52 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-18&start=2025-12-18
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-18'
'start'	'2025-12-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 12, 18), 'end': datetime.date(2025, 12, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-12-18&start=2025-12-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=47, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7230, rt_number=56695, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=stalled, client=Quickline, priority=65, created=2025-12-04 11:00:29, last_txn_id=0>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=resolved, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Requests, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=resolved, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=open, client=Advensys, priority=46, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7290, rt_number=56755, queue=Requests, subject=IXN ILO, ticket_status=closed, client=Sucden, priority=42, created=2025-12-11 12:38:52, last_txn_id=0>, <Ticket(id=7289, rt_number=56754, queue=Requests, subject=Request to secure public access to .git/ and 3 other files on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=42, created=2025-12-11 12:14:55, last_txn_id=0>, <Ticket(id=7297, rt_number=56762, queue=Requests, subject=Disk array on Talisker, ticket_status=closed, client=AskBio, priority=42, created=2025-12-12 15:59:02, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=7332, rt_number=56797, queue=Requests, subject=CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 17:21:28, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=stalled, client=Internal, priority=5, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

18 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 03:40:54.934573	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934656	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934669	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934679	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934687	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934694	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934700	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934707	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934713	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934719	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934725	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934731	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934737	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934768	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934783	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934791	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934798	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934804	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934810	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934817	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934823	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934829	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934835	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934841	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934847	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934853	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934859	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934864	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934870	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934877	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934883	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934917	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934930	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934938	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934952	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934959	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934964	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934971	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934977	xxx	./services/model.py:838
DEBUG	2026-01-21 03:40:54.934983	xxx	./services/model.py:838