Client updates report (Requests)

09 Dec

RT	Client	Replies missed	Subject
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54647	Azura		Ocado Firewall
56728	OpenCorporates		Docker Registry
56617	Internal		SSH keys for TPC
56144	Ingeus		Ingeus k8s version upgrade
55156	ATA Group		Upgrade project
56348	Azura		Ocado Firewall (consultancy)
56627	Tusk IC		Remove Tusk servers from support
56725	Internal		Weekly checks
56490	OpenCorporates	02 Dec	Server Shutdown
56717	OGT		rodney2.internal.ogtip.com predictive disk failure
56695	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
56618	OGT	03 Dec	Upgrade damien.internal.ogtip.com to Debian 13 Trixie
55894	Internal		Expiring GPG Key: Shaun Poole
56721	Imoves		Fwd: Your imoves invoice #189158
56679	AskBio		Access issue on Mull
56689	Sucden		Local Firewall rules
56273	AskBio		Drive failure darkmatter.synpromics.com
56644	Entrepreneurs Circle	08 Dec	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56157	Internal	01 Dec	Expiring GPG key/subkeys acm
56642	Advensys		Arpino Warehouse Move - Urgent
56698	JISC		OpenAthens server patching
56437	Gravytrain		Emails from prod.gt1.grvytrn.co.uk
56317	ITC Compliance	07 Dec	ITC Wildcard certificate expiry
56277	Cirencester College		PHP upgrade
56639	ATA Group		Contract for 2026
56693	Internal		Create accounts for Jonathan Wiltshire - ISO 27001 audit
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	47.371 msec
System CPU time	0.000 msec
Total CPU time	47.371 msec
Elapsed time	68.187 msec
Context switches	81 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-09&start=2025-12-09
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-09'
'start'	'2025-12-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 12, 9), 'end': datetime.date(2025, 12, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-12-09&start=2025-12-09' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7263, rt_number=56728, queue=Requests, subject=Docker Registry, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-12-09 11:38:27, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=6, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=47, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=closed, client=Tusk IC, priority=43, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=7260, rt_number=56725, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:06, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7252, rt_number=56717, queue=Requests, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=42, created=2025-12-08 10:30:42, last_txn_id=0>, <Ticket(id=7230, rt_number=56695, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=stalled, client=Quickline, priority=65, created=2025-12-04 11:00:29, last_txn_id=0>, <Ticket(id=7150, rt_number=56618, queue=Requests, subject=Upgrade damien.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=43, created=2025-11-27 11:17:49, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=7256, rt_number=56721, queue=Requests, subject=Fwd: Your imoves invoice #189158, ticket_status=closed, client=Imoves, priority=42, created=2025-12-08 15:15:19, last_txn_id=0>, <Ticket(id=7181, rt_number=56679, queue=Requests, subject=Access issue on Mull, ticket_status=closed, client=AskBio, priority=62, created=2025-12-02 09:58:03, last_txn_id=0>, <Ticket(id=7224, rt_number=56689, queue=Requests, subject=Local Firewall rules, ticket_status=closed, client=Sucden, priority=62, created=2025-12-03 12:22:47, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Requests, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=open, client=Advensys, priority=46, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7233, rt_number=56698, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2025-12-04 15:44:53, last_txn_id=2434333>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7228, rt_number=56693, queue=Requests, subject=Create accounts for Jonathan Wiltshire - ISO 27001 audit, ticket_status=stalled, client=Internal, priority=5, created=2025-12-03 20:50:29, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

09 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 05:11:09.940451	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940502	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940512	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940518	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940524	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940530	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940535	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940540	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940545	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940551	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940556	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940561	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940566	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940571	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940577	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940583	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940588	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940594	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940600	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940605	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940610	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940615	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940620	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940625	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940630	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940635	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940640	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940647	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940652	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940657	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940663	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940669	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940674	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940679	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940684	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940689	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940694	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940699	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940704	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:09.940709	xxx	./services/model.py:838