Client updates report (Requests)

28 Nov

RT	Client	Replies missed	Subject
56575	Tusk IC		upcoming network outage
56627	Tusk IC		Remove Tusk servers from support
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov	Ocado Firewall
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal		Expiring GPG key/subkeys acm
56617	Internal		SSH keys for TPC
56621	ITC Compliance		Updated public key
56229	OGT		manuel.internal.ogtip.com predictive disk failure
56472	Tusk IC		Stop overwriting sssd.conf with puppet
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55156	ATA Group		Upgrade project
56623	JISC		VPN access for Jim Potter
55894	Internal		Expiring GPG Key: Shaun Poole
56348	Azura		Ocado Firewall (consultancy)
56317	ITC Compliance		ITC Wildcard certificate expiry
55616	OGT		OGT OS upgrades (Debian 10)
56272	Rotastat		CGram Service
56277	Cirencester College		PHP upgrade
56408	AskBio		updates on servers
56319	Global Brands		Global Brands Warehouse VPN cert expiry
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
56618	OGT		Upgrade damien.internal.ogtip.com to Debian 13 Trixie
56437	Gravytrain		Emails from prod.gt1.grvytrn.co.uk
56490	OpenCorporates		Server Shutdown
56626	Globecast		new VPN address for Globecast
56583	Tangram		Tangram Gitlab upgrade (18.6.1)
56469	Internal		Test restore GitLab
56492	ATA Group		Re: [-External-] SBD server Slowness and unavailability

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	72.139 msec
System CPU time	8.733 msec
Total CPU time	80.872 msec
Elapsed time	129.476 msec
Context switches	73 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&start=2025-11-28
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'start'	'2025-11-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 28), 'end': datetime.date(2025, 11, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-28&start=2025-11-28' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7139, rt_number=56575, queue=Requests, subject=upcoming network outage, ticket_status=resolved, client=Tusk IC, priority=41, created=2025-11-26 13:23:08, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=stalled, client=Tusk IC, priority=42, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=2, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7153, rt_number=56621, queue=Requests, subject=Updated public key, ticket_status=autoclose, client=ITC Compliance, priority=2, created=2025-11-27 13:24:13, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=resolved, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=resolved, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=44, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=open, client=ITC Compliance, priority=64, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=resolved, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=resolved, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=7150, rt_number=56618, queue=Requests, subject=Upgrade damien.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=42, created=2025-11-27 11:17:49, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=stalled, client=Gravytrain, priority=43, created=2025-11-17 16:20:58, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=open, client=OpenCorporates, priority=3, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7158, rt_number=56626, queue=Requests, subject=new VPN address for Globecast, ticket_status=resolved, client=Globecast, priority=1, created=2025-11-28 11:24:27, last_txn_id=0>, <Ticket(id=7147, rt_number=56583, queue=Requests, subject=Tangram Gitlab upgrade (18.6.1), ticket_status=resolved, client=Tangram, priority=41, created=2025-11-27 08:59:35, last_txn_id=0>, <Ticket(id=7034, rt_number=56469, queue=Requests, subject=Test restore GitLab, ticket_status=resolved, client=Internal, priority=43, created=2025-11-20 12:23:25, last_txn_id=0>, <Ticket(id=7057, rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=resolved, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>]

Client updates report (Requests)

28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:13:09.012779	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012858	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012869	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012877	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012884	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012891	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012897	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012903	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012909	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012915	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012921	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012927	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012933	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012939	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012945	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012952	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012958	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012964	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012970	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012976	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012981	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012987	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012992	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.012998	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013004	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013009	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013016	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013021	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013027	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013033	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013039	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013045	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013051	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013057	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013063	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013069	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013075	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013081	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013089	xxx	./services/model.py:838
DEBUG	2025-12-06 05:13:09.013095	xxx	./services/model.py:838