Client updates report (Requests)

27 Oct - 28 Nov

RT	Client	Replies missed	Subject
56243	AskBio		User accounts
56575	Tusk IC		upcoming network outage
56627	Tusk IC		Remove Tusk servers from support
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56296	ATA Group		emergency contact
56316	JISC		Jisc VPN user cert renewals
56007	Kahootz		Remove Kahootz servers from support
56276	Midnight Hax	31 Oct, 24 Nov	mpc.jbpc.co.uk - Puppet cleanup
56391	Internal	17 Nov	etx/tangram windmill failure
56432	Internal		New Debian release versions to monitor (13.2)
56487	Internal		delete therapeutics from grafana
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov, 27 Nov	Ocado Firewall
56274	ITC Compliance		WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56273	AskBio		Drive failure darkmatter.synpromics.com
56268	Internal		Weekly checks
56302	Internal		Monthly certificate expiry check
56157	Internal	29 Oct, 06 Nov, 14 Nov	Expiring GPG key/subkeys acm
56381	Gravytrain		Upgrade prod.gt1.grvytrn.co.uk to 22.04
56617	Internal		SSH keys for TPC
56621	ITC Compliance		Updated public key
56412	Internal		GitLab upgrades (18.5.2)
56304	Ingeus		Ingeus: login to Azure
56229	OGT	31 Oct, 21 Nov	manuel.internal.ogtip.com predictive disk failure
56318	Internal	07 Nov	TCL Expiring VPN cert for nww
56378	ITC Compliance		Apache
56328	Global Brands		user access on global brands systems
56472	Tusk IC		Stop overwriting sssd.conf with puppet
56071	OGT		Server updates
56308	Internal		nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56331	Trident Honda		vmsvr1.trident.lan pacemaker warning
56257	AskBio		buildkit on jura
56264	AskBio		Disable user: Oscar
56309	Internal	07 Nov, 13 Nov, 20 Nov	Server with excess backups and no quota
56402	Internal		Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56413	Geograph		Geograph Gitlab upgrade (18.5.2)
56337	Sucden		UAT Martha/Maude No multicast since OS Upgrade
56144	Ingeus	15 Nov	Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
56312	Internal		Weekly checks
56320	AskBio		Askbio datavita vms certificate expiry
56173	OGT		WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
56363	OpenCorporates		RDS Support - Max ID's (consultancy)
55156	ATA Group	17 Oct, 28 Oct, 03 Nov, 20 Nov, 27 Nov	Upgrade project
56065	AskBio		PromPT email
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56327	Novadata		Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56623	JISC		VPN access for Jim Potter
56425	Azura		status of ocado servers
56340	AskBio		Renaming and removing mounts
56347	ITC Compliance		Additional support and SSH access
55894	Internal	29 Oct, 06 Nov, 14 Nov	Expiring GPG Key: Shaun Poole
56143	Tangram	16 Oct, 03 Nov, 17 Nov	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56348	Azura	13 Nov	Ocado Firewall (consultancy)
56414	Tangram		ETX Gitlab upgrade (18.5.2)
56417	Sucden		Sucden Weekend Work and Changes
56317	ITC Compliance	17 Nov	ITC Wildcard certificate expiry
55616	OGT		OGT OS upgrades (Debian 10)
56311	Internal	07 Nov	Purge old client password records
56399	AskBio		RMA Disk info
56290	ATA Group	06 Nov, 14 Nov	Linux patch question
56420	Midnight Hax		SSL certificates on woodlands
56474	AskBio		Re: PromPT email
56424	OpenCorporates		[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56352	ATA Group		Re: [-External-] HPC \| Backup Disk Repair / Busy
56361	OpenCorporates	12 Nov	RDS Support - Max ID's
56457	Tangram		ETXAWS01
56272	Rotastat	11 Nov, 27 Nov	CGram Service
56277	Cirencester College		PHP upgrade
56408	AskBio	18 Nov	updates on servers
56319	Global Brands	07 Nov, 21 Nov	Global Brands Warehouse VPN cert expiry
56582	Internal		GitLab upgrades (18.6.1)
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
56618	OGT		Upgrade damien.internal.ogtip.com to Debian 13 Trixie
56437	Gravytrain	21 Nov	Emails from prod.gt1.grvytrn.co.uk
56529	Internal		Weekly checks
56535	AskBio		macleod.synpromics.com storr monitoring
56468	Internal	25 Nov	Test restore Windmill
56441	JISC	21 Nov	OpenAthens server patching
56490	OpenCorporates		Server Shutdown
56439	Internal		Weekly checks
56488	Azura		ford6.opentrk.com vpn certificate
56626	Globecast		new VPN address for Globecast
55990	OGT	29 Oct, 06 Nov	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56386	Internal		Weekly checks
56382	eTherapeutics		Expired SCIM token [Non-Urgent]
56583	Tangram		Tangram Gitlab upgrade (18.6.1)
56436	Sucden		Create Client Services accounts for Martin and Peter
56467	ERF Electrical		FW: Remove AMEX Symbol from Payment Card Options
56459	ITC Compliance		Clocks changed
56469	Internal		Test restore GitLab
56573	AskBio		Upgrade Nextflow (Consultancy)
56492	ATA Group		Re: [-External-] SBD server Slowness and unavailability
56584	Geograph		Geograph Gitlab upgrade (18.6.1)

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	208.960 msec
System CPU time	4.935 msec
Total CPU time	213.895 msec
Elapsed time	327.444 msec
Context switches	280 voluntary, 11 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&start=2025-10-27
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 27), 'end': datetime.date(2025, 11, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-28&start=2025-10-27' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=7139, rt_number=56575, queue=Requests, subject=upcoming network outage, ticket_status=resolved, client=Tusk IC, priority=41, created=2025-11-26 13:23:08, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=stalled, client=Tusk IC, priority=42, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6882, rt_number=56316, queue=Requests, subject=Jisc VPN user cert renewals, ticket_status=closed, client=JISC, priority=62, created=2025-11-04 10:32:43, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6955, rt_number=56391, queue=Requests, subject=etx/tangram windmill failure, ticket_status=closed, client=Internal, priority=43, created=2025-11-11 15:57:28, last_txn_id=0>, <Ticket(id=6996, rt_number=56432, queue=Requests, subject=New Debian release versions to monitor (13.2), ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:42:12, last_txn_id=0>, <Ticket(id=7052, rt_number=56487, queue=Requests, subject=delete therapeutics from grafana, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 11:07:58, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6834, rt_number=56268, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:05, last_txn_id=0>, <Ticket(id=6868, rt_number=56302, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-11-03 00:00:04, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6945, rt_number=56381, queue=Requests, subject=Upgrade prod.gt1.grvytrn.co.uk to 22.04, ticket_status=closed, client=Gravytrain, priority=42, created=2025-11-10 12:02:25, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=2, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7153, rt_number=56621, queue=Requests, subject=Updated public key, ticket_status=autoclose, client=ITC Compliance, priority=2, created=2025-11-27 13:24:13, last_txn_id=0>, <Ticket(id=6976, rt_number=56412, queue=Requests, subject=GitLab upgrades (18.5.2), ticket_status=closed, client=Internal, priority=41, created=2025-11-14 08:49:49, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6884, rt_number=56318, queue=Requests, subject=TCL Expiring VPN cert for nww, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 11:00:11, last_txn_id=0>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=6894, rt_number=56328, queue=Requests, subject=user access on global brands systems, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-04 14:35:11, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=resolved, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6897, rt_number=56331, queue=Requests, subject=vmsvr1.trident.lan pacemaker warning, ticket_status=closed, client=Trident Honda, priority=41, created=2025-11-05 08:05:16, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6966, rt_number=56402, queue=Requests, subject=Message - Harvey Sakha \| Growth Agency \| 0161 912 0770, ticket_status=closed, client=Internal, priority=0, created=2025-11-12 15:46:40, last_txn_id=0>, <Ticket(id=6977, rt_number=56413, queue=Requests, subject=Geograph Gitlab upgrade (18.5.2), ticket_status=closed, client=Geograph, priority=41, created=2025-11-14 08:51:22, last_txn_id=0>, <Ticket(id=6903, rt_number=56337, queue=Requests, subject=UAT Martha/Maude No multicast since OS Upgrade, ticket_status=closed, client=Sucden, priority=62, created=2025-11-05 14:08:11, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6878, rt_number=56312, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 00:00:06, last_txn_id=0>, <Ticket(id=6886, rt_number=56320, queue=Requests, subject=Askbio datavita vms certificate expiry, ticket_status=closed, client=AskBio, priority=42, created=2025-11-04 11:15:02, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6929, rt_number=56363, queue=Requests, subject=RDS Support - Max ID's (consultancy) , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 17:10:01, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6893, rt_number=56327, queue=Requests, subject=Your AWS CloudShell data is scheduled for deletion on November 14, 2025, ticket_status=closed, client=Novadata, priority=41, created=2025-11-04 13:02:42, last_txn_id=0>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=resolved, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=6989, rt_number=56425, queue=Requests, subject=status of ocado servers, ticket_status=closed, client=Azura, priority=41, created=2025-11-17 08:36:55, last_txn_id=0>, <Ticket(id=6906, rt_number=56340, queue=Requests, subject=Renaming and removing mounts, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 17:10:31, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=44, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=6978, rt_number=56414, queue=Requests, subject=ETX Gitlab upgrade (18.5.2), ticket_status=closed, client=Tangram, priority=41, created=2025-11-14 08:52:54, last_txn_id=0>, <Ticket(id=6981, rt_number=56417, queue=Requests, subject=Sucden Weekend Work and Changes, ticket_status=closed, client=Sucden, priority=61, created=2025-11-14 14:58:53, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=open, client=ITC Compliance, priority=64, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6877, rt_number=56311, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 00:00:04, last_txn_id=0>, <Ticket(id=6963, rt_number=56399, queue=Requests, subject=RMA Disk info, ticket_status=closed, client=AskBio, priority=43, created=2025-11-12 14:40:48, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6984, rt_number=56420, queue=Requests, subject=SSL certificates on woodlands, ticket_status=closed, client=Midnight Hax, priority=42, created=2025-11-16 12:00:16, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=resolved, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>, <Ticket(id=6988, rt_number=56424, queue=Requests, subject=[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-11-17 00:12:41, last_txn_id=0>, <Ticket(id=6918, rt_number=56352, queue=Requests, subject=Re: [-External-] HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=62, created=2025-11-06 17:22:16, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=resolved, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=resolved, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=7146, rt_number=56582, queue=Requests, subject=GitLab upgrades (18.6.1), ticket_status=closed, client=Internal, priority=41, created=2025-11-27 08:57:54, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=7150, rt_number=56618, queue=Requests, subject=Upgrade 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queue=Requests, subject=Clocks changed, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-11-18 17:38:01, last_txn_id=0>, <Ticket(id=7034, rt_number=56469, queue=Requests, subject=Test restore GitLab, ticket_status=resolved, client=Internal, priority=43, created=2025-11-20 12:23:25, last_txn_id=0>, <Ticket(id=7137, rt_number=56573, queue=Requests, subject=Upgrade Nextflow (Consultancy), ticket_status=closed, client=AskBio, priority=61, created=2025-11-26 10:14:15, last_txn_id=0>, <Ticket(id=7057, rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=resolved, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>, <Ticket(id=7148, rt_number=56584, queue=Requests, subject=Geograph Gitlab upgrade (18.6.1), ticket_status=closed, client=Geograph, priority=41, created=2025-11-27 09:05:03, last_txn_id=0>]

Client updates report (Requests)

27 Oct - 28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 16:00:43.260579	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260626	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260637	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260644	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260650	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260657	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260662	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260667	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260673	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260679	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260684	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260690	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260695	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260701	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260706	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260712	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260717	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260723	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260729	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260734	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260740	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260746	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260751	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260757	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260763	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260769	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260774	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260780	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260786	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260792	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260798	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260804	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260809	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260814	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260820	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260826	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260831	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260836	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260842	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:43.260847	xxx	./services/model.py:838