Client updates report (Requests)

25 Nov

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax	24 Nov	mpc.jbpc.co.uk - Puppet cleanup
56487	Internal		delete therapeutics from grafana
54647	Azura		Ocado Firewall
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal		Expiring GPG key/subkeys acm
56229	OGT	21 Nov	manuel.internal.ogtip.com predictive disk failure
56378	ITC Compliance		Apache
56472	Tusk IC		Stop overwriting sssd.conf with puppet
56071	OGT		Server updates
56309	Internal		Server with excess backups and no quota
56144	Ingeus		Ingeus k8s version upgrade
55156	ATA Group		Upgrade project
55894	Internal		Expiring GPG Key: Shaun Poole
56143	Tangram		ETX k8s version upgrade
55471	ATA Group	04 Nov	Technical onboarding \| Support onboarding
56348	Azura		Ocado Firewall (consultancy)
56317	ITC Compliance		ITC Wildcard certificate expiry
55616	OGT		OGT OS upgrades (Debian 10)
56474	AskBio		Re: PromPT email
56457	Tangram		ETXAWS01
56272	Rotastat		CGram Service
56277	Cirencester College		PHP upgrade
56408	AskBio		updates on servers
56319	Global Brands	21 Nov	Global Brands Warehouse VPN cert expiry
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
56437	Gravytrain	21 Nov	Emails from prod.gt1.grvytrn.co.uk
56529	Internal		Weekly checks
56535	AskBio		macleod.synpromics.com storr monitoring
56468	Internal		Test restore Windmill
56441	JISC	21 Nov	OpenAthens server patching
56490	OpenCorporates		Server Shutdown
56488	Azura		ford6.opentrk.com vpn certificate
56436	Sucden		Create Client Services accounts for Martin and Peter
56469	Internal		Test restore GitLab
56492	ATA Group		Re: [-External-] SBD server Slowness and unavailability

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	77.976 msec
System CPU time	0.053 msec
Total CPU time	78.029 msec
Elapsed time	107.032 msec
Context switches	63 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-25&start=2025-11-25
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-25'
'start'	'2025-11-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 25), 'end': datetime.date(2025, 11, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-25&start=2025-11-25' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=7052, rt_number=56487, queue=Requests, subject=delete therapeutics from grafana, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 11:07:58, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=resolved, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=44, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=open, client=ITC Compliance, priority=64, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=resolved, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=resolved, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=resolved, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=stalled, client=Gravytrain, priority=43, created=2025-11-17 16:20:58, last_txn_id=0>, <Ticket(id=7094, rt_number=56529, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:05, last_txn_id=0>, <Ticket(id=7099, rt_number=56535, queue=Requests, subject=macleod.synpromics.com storr monitoring, ticket_status=closed, client=AskBio, priority=41, created=2025-11-25 11:46:29, last_txn_id=0>, <Ticket(id=7033, rt_number=56468, queue=Requests, subject=Test restore Windmill, ticket_status=closed, client=Internal, priority=42, created=2025-11-20 12:19:58, last_txn_id=0>, <Ticket(id=7005, rt_number=56441, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-11-18 08:21:16, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=open, client=OpenCorporates, priority=3, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7053, rt_number=56488, queue=Requests, subject=ford6.opentrk.com vpn certificate, ticket_status=resolved, client=Azura, priority=2, created=2025-11-24 11:14:08, last_txn_id=0>, <Ticket(id=7000, rt_number=56436, queue=Requests, subject=Create Client Services accounts for Martin and Peter, ticket_status=closed, client=Sucden, priority=42, created=2025-11-17 15:47:09, last_txn_id=0>, <Ticket(id=7034, rt_number=56469, queue=Requests, subject=Test restore GitLab, ticket_status=resolved, client=Internal, priority=43, created=2025-11-20 12:23:25, last_txn_id=0>, <Ticket(id=7057, rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=resolved, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>]

Client updates report (Requests)

25 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:12:20.693318	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693363	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693372	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693378	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693384	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693390	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693395	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693400	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693405	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693409	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693415	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693420	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693425	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693430	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693435	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693440	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693446	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693451	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693456	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693460	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693465	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693470	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693475	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693480	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693485	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693490	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693495	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693500	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693505	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693510	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693515	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693519	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693525	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693529	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693535	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693539	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693544	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693549	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693554	xxx	./services/model.py:838
DEBUG	2025-12-06 05:12:20.693559	xxx	./services/model.py:838