Client updates report (Requests)

24 Nov

RT	Client	Replies missed	Subject
56229	OGT	21 Nov	manuel.internal.ogtip.com predictive disk failure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56391	Internal		etx/tangram windmill failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov, 14 Nov	Ocado Firewall
56487	Internal		delete therapeutics from grafana
56071	OGT		Server updates
56472	Tusk IC		Stop overwriting sssd.conf with puppet
56378	ITC Compliance		Apache
56309	Internal	13 Nov, 20 Nov	Server with excess backups and no quota
56144	Ingeus		Ingeus k8s version upgrade
55156	ATA Group		Upgrade project
56348	Azura		Ocado Firewall (consultancy)
56143	Tangram		ETX k8s version upgrade
55471	ATA Group	04 Nov	Technical onboarding \| Support onboarding
56399	AskBio		RMA Disk info
56408	AskBio		updates on servers
56272	Rotastat		CGram Service
56457	Tangram		ETXAWS01
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
56319	Global Brands	21 Nov	Global Brands Warehouse VPN cert expiry
56474	AskBio		Re: PromPT email
56490	OpenCorporates		Server Shutdown
56468	Internal		Test restore Windmill
56441	JISC	21 Nov	OpenAthens server patching
56488	Azura		ford6.opentrk.com vpn certificate
55894	Internal		Expiring GPG Key: Shaun Poole
56436	Sucden		Create Client Services accounts for Martin and Peter
56492	ATA Group		Re: [-External-] SBD server Slowness and unavailability
56469	Internal		Test restore GitLab
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal		Expiring GPG key/subkeys acm
56437	Gravytrain	21 Nov	Emails from prod.gt1.grvytrn.co.uk
56317	ITC Compliance	17 Nov	ITC Wildcard certificate expiry
56277	Cirencester College		PHP upgrade
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	135.729 msec
System CPU time	7.507 msec
Total CPU time	143.236 msec
Elapsed time	179.464 msec
Context switches	123 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-24&start=2025-11-24
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-24'
'start'	'2025-11-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 24), 'end': datetime.date(2025, 11, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-24&start=2025-11-24' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6955, rt_number=56391, queue=Requests, subject=etx/tangram windmill failure, ticket_status=closed, client=Internal, priority=43, created=2025-11-11 15:57:28, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=7052, rt_number=56487, queue=Requests, subject=delete therapeutics from grafana, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 11:07:58, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=closed, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=47, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6963, rt_number=56399, queue=Requests, subject=RMA Disk info, ticket_status=closed, client=AskBio, priority=43, created=2025-11-12 14:40:48, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=closed, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=closed, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=closed, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=5, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7033, rt_number=56468, queue=Requests, subject=Test restore Windmill, ticket_status=closed, client=Internal, priority=42, created=2025-11-20 12:19:58, last_txn_id=0>, <Ticket(id=7005, rt_number=56441, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-11-18 08:21:16, last_txn_id=0>, <Ticket(id=7053, rt_number=56488, queue=Requests, subject=ford6.opentrk.com vpn certificate, ticket_status=closed, client=Azura, priority=2, created=2025-11-24 11:14:08, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=7000, rt_number=56436, queue=Requests, subject=Create Client Services accounts for Martin and Peter, ticket_status=closed, client=Sucden, priority=42, created=2025-11-17 15:47:09, last_txn_id=0>, <Ticket(id=7057, rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=closed, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>, <Ticket(id=7034, rt_number=56469, queue=Requests, subject=Test restore GitLab, ticket_status=closed, client=Internal, priority=43, created=2025-11-20 12:23:25, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

24 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 08:20:25.705462	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705513	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705523	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705529	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705535	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705541	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705546	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705552	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705557	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705562	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705567	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705572	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705577	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705582	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705587	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705592	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705597	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705602	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705607	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705612	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705617	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705622	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705627	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705632	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705637	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705642	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705647	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705652	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705657	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705662	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705667	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705671	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705676	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705682	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705687	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705691	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705696	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705701	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705706	xxx	./services/model.py:838
DEBUG	2026-01-21 08:20:25.705711	xxx	./services/model.py:838