Client updates report (Requests)

13 Oct - 14 Nov

RT	Client	Replies missed	Subject
56243	AskBio		User accounts
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56296	ATA Group		emergency contact
56316	JISC		Jisc VPN user cert renewals
56212	Kahootz		Kahootz Migration to AWS
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56180	OpenCorporates		Remove DC access for Ayhan
56276	Midnight Hax	31 Oct	mpc.jbpc.co.uk - Puppet cleanup
56230	ITC Compliance		SSH access to servers
56141	Cirencester College		CCVLE01 OS version
56238	Internal		GitLab upgrades (18.5.1)
56391	Internal		etx/tangram windmill failure
56213	Novadata		FW: Workstation Specialists Technical Support - TN21964
55834	OGT	22 Oct	Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov, 07 Nov	Ocado Firewall
56274	ITC Compliance		WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56273	AskBio		Drive failure darkmatter.synpromics.com
56268	Internal		Weekly checks
56216	Kahootz		Borg backups at Memset
56302	Internal		Monthly certificate expiry check
56227	Internal		Weekly checks
56239	eTherapeutics		ETX Gitlab upgrade (18.5.1)
56157	Internal	13 Oct, 20 Oct, 29 Oct, 06 Nov	Expiring GPG key/subkeys acm
56381	Gravytrain		Upgrade prod.gt1.grvytrn.co.uk to 22.04
56412	Internal		GitLab upgrades (18.5.2)
56304	Ingeus		Ingeus: login to Azure
56229	OGT	31 Oct	manuel.internal.ogtip.com predictive disk failure
56191	ATA Group		Sandbox
56189	Internal		Weekly checks
56318	Internal	07 Nov	TCL Expiring VPN cert for nww
56378	ITC Compliance		Apache
56328	Global Brands		user access on global brands systems
56071	OGT		Server updates
56244	Cirencester College		Updating Moodle on CCVLE01
56308	Internal		nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56331	Trident Honda		vmsvr1.trident.lan pacemaker warning
56257	AskBio		buildkit on jura
56264	AskBio		Disable user: Oscar
56309	Internal	07 Nov, 13 Nov	Server with excess backups and no quota
56402	Internal		Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56197	OpenCorporates		Review Puppet config for Audit1
56413	Geograph		Geograph Gitlab upgrade (18.5.2)
55893	Internal	09 Oct	Expiring GPG Key: Eibhlín O'Dwyer
56196	ATA Group		SUSE Environment Review
56337	Sucden		UAT Martha/Maude No multicast since OS Upgrade
56249	AskBio		talisker.synpromics.com volume usage /home
56144	Ingeus	23 Oct	Ingeus k8s version upgrade
56247	Sucden		Mark Phipps public ddeadmin key
56295	BD Group		ErrorDocument Directives
56312	Internal		Weekly checks
56320	AskBio		Askbio datavita vms certificate expiry
55074	Gravytrain		gravytrain update dev systems
56010	Geograph	22 Oct	Kubernetes upgrade from v1.31
56173	OGT	15 Oct	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56206	Internal		Auxiliary bot servers - Quote request
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
56363	OpenCorporates	12 Nov	RDS Support - Max ID's (consultancy)
55156	ATA Group	17 Oct, 28 Oct, 03 Nov	Upgrade project
56205	Internal		Message - Owen \| Trustify \| 020 3667 1674
56065	AskBio	09 Oct	PromPT email
56140	Sucden		Patch Cycle
56201	Geograph		AWS Lambda python3 EOL
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56327	Novadata		Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56211	Internal		Employee New Start Technical: Terry Churchill
56241	Geograph		Geograph Gitlab upgrade (18.5.1)
56340	AskBio		Renaming and removing mounts
56347	ITC Compliance		Additional support and SSH access
55894	Internal	03 Oct, 16 Oct, 29 Oct, 06 Nov	Expiring GPG Key: Shaun Poole
56143	Tangram	16 Oct, 03 Nov	ETX k8s version upgrade
55471	ATA Group	04 Nov	Technical onboarding \| Support onboarding
56348	Azura	13 Nov	Ocado Firewall (consultancy)
56414	Tangram		ETX Gitlab upgrade (18.5.2)
56417	Sucden		Sucden Weekend Work and Changes
56317	ITC Compliance		ITC Wildcard certificate expiry
55616	OGT		OGT OS upgrades (Debian 10)
56311	Internal	07 Nov	Purge old client password records
56399	AskBio		RMA Disk info
56290	ATA Group	06 Nov	Linux patch question
56352	ATA Group		Re: [-External-] HPC \| Backup Disk Repair / Busy
56361	OpenCorporates	12 Nov	RDS Support - Max ID's
56272	Rotastat	11 Nov	CGram Service
56277	Cirencester College		PHP upgrade
56408	AskBio		updates on servers
56319	Global Brands	07 Nov	Global Brands Warehouse VPN cert expiry
56152	Gravytrain	11 Oct, 20 Oct, 01 Nov	Carry out Ubuntu upgrades on production systems
55990	OGT	09 Oct, 23 Oct, 29 Oct, 06 Nov	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56386	Internal		Weekly checks
56382	eTherapeutics		Expired SCIM token [Non-Urgent]

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	256.341 msec
System CPU time	12.168 msec
Total CPU time	268.509 msec
Elapsed time	414.692 msec
Context switches	292 voluntary, 122 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-14&start=2025-10-13
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-14'
'start'	'2025-10-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 13), 'end': datetime.date(2025, 11, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-14&start=2025-10-13' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6882, rt_number=56316, queue=Requests, subject=Jisc VPN user cert renewals, ticket_status=closed, client=JISC, priority=62, created=2025-11-04 10:32:43, last_txn_id=0>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6796, rt_number=56230, queue=Requests, subject=SSH access to servers, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-21 09:44:00, last_txn_id=2410188>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6804, rt_number=56238, queue=Requests, subject=GitLab upgrades (18.5.1), ticket_status=closed, client=Internal, priority=41, created=2025-10-22 09:28:24, last_txn_id=0>, <Ticket(id=6955, rt_number=56391, queue=Requests, subject=etx/tangram windmill failure, ticket_status=closed, client=Internal, priority=43, created=2025-11-11 15:57:28, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6834, rt_number=56268, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:05, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6868, rt_number=56302, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-11-03 00:00:04, last_txn_id=0>, <Ticket(id=6793, rt_number=56227, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=42, created=2025-10-21 00:00:04, last_txn_id=0>, <Ticket(id=6805, rt_number=56239, queue=Requests, subject=ETX Gitlab upgrade (18.5.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-22 09:44:19, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6945, rt_number=56381, queue=Requests, subject=Upgrade prod.gt1.grvytrn.co.uk to 22.04, ticket_status=closed, client=Gravytrain, priority=42, created=2025-11-10 12:02:25, last_txn_id=0>, <Ticket(id=6976, rt_number=56412, queue=Requests, subject=GitLab upgrades (18.5.2), ticket_status=closed, client=Internal, priority=41, created=2025-11-14 08:49:49, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6757, rt_number=56191, queue=Requests, subject=Sandbox , ticket_status=closed, client=ATA Group, priority=41, created=2025-10-14 08:46:33, last_txn_id=0>, <Ticket(id=6755, rt_number=56189, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-14 00:00:04, last_txn_id=0>, <Ticket(id=6884, rt_number=56318, queue=Requests, subject=TCL Expiring VPN cert for nww, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 11:00:11, last_txn_id=0>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=6894, rt_number=56328, queue=Requests, subject=user access on global brands systems, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-04 14:35:11, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6810, rt_number=56244, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2025-10-22 15:39:01, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6897, rt_number=56331, queue=Requests, subject=vmsvr1.trident.lan pacemaker warning, ticket_status=closed, client=Trident Honda, priority=41, created=2025-11-05 08:05:16, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6966, rt_number=56402, queue=Requests, subject=Message - Harvey Sakha \| Growth Agency \| 0161 912 0770, ticket_status=closed, client=Internal, priority=0, created=2025-11-12 15:46:40, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6977, rt_number=56413, queue=Requests, subject=Geograph Gitlab upgrade (18.5.2), ticket_status=closed, client=Geograph, priority=41, created=2025-11-14 08:51:22, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=6762, rt_number=56196, queue=Requests, subject=SUSE Environment Review, ticket_status=closed, client=ATA Group, priority=1, created=2025-10-14 11:59:35, last_txn_id=0>, <Ticket(id=6903, rt_number=56337, queue=Requests, subject=UAT Martha/Maude No multicast since OS Upgrade, ticket_status=closed, client=Sucden, priority=62, created=2025-11-05 14:08:11, last_txn_id=0>, <Ticket(id=6815, rt_number=56249, queue=Requests, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=61, created=2025-10-23 15:38:28, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6813, rt_number=56247, queue=Requests, subject=Mark Phipps public ddeadmin key, ticket_status=closed, client=Sucden, priority=41, created=2025-10-23 13:18:17, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6878, rt_number=56312, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-04 00:00:06, last_txn_id=0>, <Ticket(id=6886, rt_number=56320, queue=Requests, subject=Askbio datavita vms certificate expiry, ticket_status=closed, client=AskBio, priority=42, created=2025-11-04 11:15:02, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6772, rt_number=56206, queue=Requests, subject=Auxiliary bot servers - Quote request, ticket_status=closed, client=Internal, priority=1, created=2025-10-16 11:57:46, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage 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created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6767, rt_number=56201, queue=Requests, subject=AWS Lambda python3 EOL, ticket_status=closed, client=Geograph, priority=41, created=2025-10-15 14:27:47, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6893, rt_number=56327, queue=Requests, subject=Your AWS CloudShell data is scheduled for deletion on November 14, 2025, ticket_status=closed, client=Novadata, priority=41, created=2025-11-04 13:02:42, last_txn_id=0>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6807, rt_number=56241, queue=Requests, subject=Geograph Gitlab upgrade (18.5.1), ticket_status=closed, client=Geograph, priority=41, created=2025-10-22 10:23:43, last_txn_id=0>, <Ticket(id=6906, rt_number=56340, queue=Requests, subject=Renaming and removing mounts, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 17:10:31, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=open, client=Azura, priority=44, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=6978, rt_number=56414, queue=Requests, subject=ETX Gitlab upgrade (18.5.2), ticket_status=closed, client=Tangram, priority=41, created=2025-11-14 08:52:54, last_txn_id=0>, <Ticket(id=6981, rt_number=56417, queue=Requests, subject=Sucden Weekend Work and Changes, ticket_status=closed, client=Sucden, priority=61, created=2025-11-14 14:58:53, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate 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created=2025-11-06 17:22:16, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=resolved, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=resolved, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6950, rt_number=56386, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-11-11 00:00:04, last_txn_id=0>, <Ticket(id=6946, rt_number=56382, queue=Requests, subject=Expired SCIM token [Non-Urgent], ticket_status=closed, client=eTherapeutics, priority=41, created=2025-11-10 12:55:25, last_txn_id=0>]

Client updates report (Requests)

13 Oct - 14 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 11:06:48.618114	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618206	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618220	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618231	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618241	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618250	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618256	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618268	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618276	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618283	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618288	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618294	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618300	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618306	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618312	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618318	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618324	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618330	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618335	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618340	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618347	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618355	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618364	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618372	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618379	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618385	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618391	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618397	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618402	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618408	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618413	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618419	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618425	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618432	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618437	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618443	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618448	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618454	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618459	xxx	./services/model.py:838
DEBUG	2025-12-06 11:06:48.618465	xxx	./services/model.py:838