Client updates report (Requests)

07 Nov

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56316	JISC		Jisc VPN user cert renewals
56276	Midnight Hax	31 Oct	mpc.jbpc.co.uk - Puppet cleanup
56071	OGT		Server updates
56318	Internal		TCL Expiring VPN cert for nww
56264	AskBio		Disable user: Oscar
56309	Internal		Server with excess backups and no quota
56144	Ingeus		Ingeus k8s version upgrade
56337	Sucden		UAT Martha/Maude No multicast since OS Upgrade
56320	AskBio		Askbio datavita vms certificate expiry
56363	OpenCorporates		RDS Support - Max ID's (consultancy)
56340	AskBio		Renaming and removing mounts
56347	ITC Compliance		Additional support and SSH access
56143	Tangram	03 Nov	ETX k8s version upgrade
55471	ATA Group	04 Nov	Technical onboarding \| Support onboarding
56311	Internal		Purge old client password records
56290	ATA Group	06 Nov	Linux patch question
56272	Rotastat		CGram Service
56352	ATA Group		Re: [-External-] HPC \| Backup Disk Repair / Busy
56361	OpenCorporates		RDS Support - Max ID's
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
56319	Global Brands		Global Brands Warehouse VPN cert expiry
55894	Internal	06 Nov	Expiring GPG Key: Shaun Poole
55990	OGT	06 Nov	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	06 Nov	Expiring GPG key/subkeys acm
56317	ITC Compliance		ITC Wildcard certificate expiry
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT	31 Oct	manuel.internal.ogtip.com predictive disk failure
56348	Azura		Ocado Firewall (consultancy)
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	102.730 msec
System CPU time	7.247 msec
Total CPU time	109.977 msec
Elapsed time	151.937 msec
Context switches	94 voluntary, 58 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-07&start=2025-11-07
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-11-07'
'start'	'2025-11-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 7), 'end': datetime.date(2025, 11, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-07&start=2025-11-07' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6882, rt_number=56316, queue=Requests, subject=Jisc VPN user cert renewals, ticket_status=closed, client=JISC, priority=62, created=2025-11-04 10:32:43, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6884, rt_number=56318, queue=Requests, subject=TCL Expiring VPN cert for nww, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 11:00:11, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6903, rt_number=56337, queue=Requests, subject=UAT Martha/Maude No multicast since OS Upgrade, ticket_status=closed, client=Sucden, priority=62, created=2025-11-05 14:08:11, last_txn_id=0>, <Ticket(id=6886, rt_number=56320, queue=Requests, subject=Askbio datavita vms certificate expiry, ticket_status=closed, client=AskBio, priority=42, created=2025-11-04 11:15:02, last_txn_id=0>, <Ticket(id=6929, rt_number=56363, queue=Requests, subject=RDS Support - Max ID's (consultancy) , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 17:10:01, last_txn_id=0>, <Ticket(id=6906, rt_number=56340, queue=Requests, subject=Renaming and removing mounts, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 17:10:31, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6877, rt_number=56311, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=42, created=2025-11-04 00:00:04, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6918, rt_number=56352, queue=Requests, subject=Re: [-External-] HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=62, created=2025-11-06 17:22:16, last_txn_id=0>, <Ticket(id=6927, rt_number=56361, queue=Requests, subject=RDS Support - Max ID's, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-11-07 10:53:39, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6885, rt_number=56319, queue=Requests, subject=Global Brands Warehouse VPN cert expiry, ticket_status=closed, client=Global Brands, priority=44, created=2025-11-04 11:08:36, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6914, rt_number=56348, queue=Requests, subject=Ocado Firewall (consultancy), ticket_status=closed, client=Azura, priority=49, created=2025-11-06 13:23:50, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

07 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 10:16:00.482140	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482213	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482229	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482239	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482247	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482262	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482268	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482274	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482281	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482287	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482294	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482300	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482307	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482313	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482319	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482326	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482332	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482339	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482345	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482351	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482358	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482365	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482371	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482377	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482383	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482389	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482395	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482401	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482407	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482413	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482420	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482426	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482432	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482438	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482444	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482450	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482457	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482463	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482470	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482476	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482482	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482488	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482494	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482500	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482507	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482512	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482518	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482525	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482531	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482537	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482544	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482550	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482556	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482565	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482578	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482585	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482591	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482598	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482604	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482610	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482616	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482622	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482629	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482635	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482641	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482647	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482653	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482660	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482666	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482671	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482677	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482684	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482690	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482696	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482702	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482708	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482714	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482721	xxx	./services/model.py:838
DEBUG	2026-03-24 10:16:00.482726	xxx	./services/model.py:838
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