Client updates report (Requests)

03 Nov

RT	Client	Replies missed	Subject
56229	OGT	31 Oct	manuel.internal.ogtip.com predictive disk failure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax	31 Oct	mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov	Ocado Firewall
56302	Internal		Monthly certificate expiry check
56071	OGT		Server updates
56304	Ingeus		Ingeus: login to Azure
56308	Internal		nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56264	AskBio		Disable user: Oscar
56309	Internal		Server with excess backups and no quota
56144	Ingeus		Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
55156	ATA Group		Upgrade project
56263	ETX		GitLab AWS IAM user query
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	84.046 msec
System CPU time	4.763 msec
Total CPU time	88.809 msec
Elapsed time	117.855 msec
Context switches	111 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-03&start=2025-11-03
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-03'
'start'	'2025-11-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 3), 'end': datetime.date(2025, 11, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-03&start=2025-11-03' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6868, rt_number=56302, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-11-03 00:00:04, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

03 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 12:59:19.086631	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086691	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086703	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086712	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086719	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086726	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086732	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086738	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086744	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086751	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086759	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086765	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086771	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086777	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086784	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086790	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086796	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086803	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086809	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086815	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086823	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086831	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086838	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086844	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086850	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086857	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086863	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086869	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086875	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086882	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086887	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086893	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086899	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086906	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086912	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086918	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086924	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086930	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086936	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086941	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086948	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086954	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086960	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086966	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086972	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086978	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086984	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086990	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.086996	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087002	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087009	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087015	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087022	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087027	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087033	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087039	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087045	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087051	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087057	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087070	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087078	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087085	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087091	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087098	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087103	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087109	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087116	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087122	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087128	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087135	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087141	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087147	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087153	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087160	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087167	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087173	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087178	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087186	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087192	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087198	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087204	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087210	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087216	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087222	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087229	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087235	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087241	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087247	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087253	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087260	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087266	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087272	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087278	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087285	xxx	./services/model.py:838
DEBUG	2026-01-21 12:59:19.087291	xxx	./services/model.py:838
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