Client updates report (Requests)

03 Nov

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax	31 Oct	mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
56302	Internal		Monthly certificate expiry check
56071	OGT		Server updates
56304	Ingeus		Ingeus: login to Azure
56308	Internal		nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56264	AskBio		Disable user: Oscar
56309	Internal		Server with excess backups and no quota
56144	Ingeus		Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
56263	ETX		GitLab AWS IAM user query
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT	31 Oct	manuel.internal.ogtip.com predictive disk failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep, 02 Nov	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	113.316 msec
System CPU time	9.849 msec
Total CPU time	123.165 msec
Elapsed time	160.772 msec
Context switches	107 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-03&start=2025-11-03
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-11-03'
'start'	'2025-11-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 11, 3), 'end': datetime.date(2025, 11, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-11-03&start=2025-11-03' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6868, rt_number=56302, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-11-03 00:00:04, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6870, rt_number=56304, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-11-03 00:00:07, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

03 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 10:18:47.107243	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107308	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107326	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107338	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107348	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107359	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107371	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107381	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107392	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107403	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107413	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107424	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107435	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107445	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107458	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107469	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107480	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107491	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107502	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107512	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107523	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107533	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107544	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107555	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107565	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107576	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107587	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107598	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107608	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107620	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107631	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107642	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107653	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107664	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107674	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107685	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107695	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107706	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107716	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107740	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107752	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107763	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107774	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107785	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107796	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107807	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107817	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107829	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107849	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107863	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107875	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107887	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107899	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107911	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107922	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107932	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107943	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107954	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107964	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107975	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107984	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.107992	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108000	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108008	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108017	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108027	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108036	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108046	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108056	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108067	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108077	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108088	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108099	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108109	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108119	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108130	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108141	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108153	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108164	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108175	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108185	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108196	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108207	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108218	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108229	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108239	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108250	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108261	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108272	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108282	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108292	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108304	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108314	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108324	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108335	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108346	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108354	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108365	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108375	xxx	./services/model.py:838
DEBUG	2026-03-24 10:18:47.108387	xxx	./services/model.py:838
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