Client updates report (Requests)

31 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56296	ATA Group		emergency contact
56007	Kahootz		Remove Kahootz servers from support
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56229	OGT		manuel.internal.ogtip.com predictive disk failure
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
56263	ETX	30 Oct	GitLab AWS IAM user query
55156	ATA Group		Upgrade project
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56277	Cirencester College		PHP upgrade
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	97.217 msec
System CPU time	3.721 msec
Total CPU time	100.938 msec
Elapsed time	139.776 msec
Context switches	75 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-10-31
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-10-31'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 31), 'end': datetime.date(2025, 10, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-31&start=2025-10-31' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>]

Client updates report (Requests)

31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 10:33:27.094706	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094749	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094758	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094764	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094769	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094775	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094780	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094784	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094789	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094794	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094798	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094803	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094808	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094812	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094817	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094821	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094826	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094831	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094835	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094839	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094844	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094848	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094852	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094857	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094862	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094867	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094872	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094876	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094881	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094885	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094890	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094894	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094899	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094903	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094908	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094913	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094917	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094922	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094926	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094930	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094934	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094939	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094944	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094948	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094953	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094958	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094963	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094968	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094972	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094977	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094982	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094986	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094991	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.094996	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095001	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095006	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095011	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095016	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095020	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095025	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095030	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095034	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095038	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095043	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095048	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095052	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095057	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095061	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095066	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095070	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095075	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095080	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095084	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095088	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095093	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095097	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095101	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095107	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095112	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095116	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095121	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095125	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095129	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095134	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095138	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095143	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095147	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095151	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095156	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095160	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095165	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095169	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095174	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095179	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095183	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095188	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095192	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095196	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095201	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095206	xxx	./services/model.py:838
DEBUG	2025-12-06 10:33:27.095210	xxx	./services/model.py:838
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