Client updates report (Requests)

31 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56296	ATA Group		emergency contact
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
56263	ETX	30 Oct	GitLab AWS IAM user query
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	193.260 msec
System CPU time	3.467 msec
Total CPU time	196.727 msec
Elapsed time	223.198 msec
Context switches	134 voluntary, 37 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-10-31
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-10-31'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 31), 'end': datetime.date(2025, 10, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-31&start=2025-10-31' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 14:07:24.934727	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934801	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934814	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934824	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934832	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934841	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934849	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934856	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934890	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934899	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934907	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934922	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934935	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934944	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934951	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934959	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934967	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934975	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934983	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934991	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.934998	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935004	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935011	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935016	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935023	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935030	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935038	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935045	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935052	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935060	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935067	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935074	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935081	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935089	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935097	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935104	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935111	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935118	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935126	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935133	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935140	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935148	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935155	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935162	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935170	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935177	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935184	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935189	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935197	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935206	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935215	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935223	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935230	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935238	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935246	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935253	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935261	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935269	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935276	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935283	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935291	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935298	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935305	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935312	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935320	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935327	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935335	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935343	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935351	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935359	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935366	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935373	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935380	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935388	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935395	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935403	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935410	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935418	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935426	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935433	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935441	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935448	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935456	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935464	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935471	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935478	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935485	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935493	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935500	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935508	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935515	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935522	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935529	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935538	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935546	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935553	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935561	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935568	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935576	xxx	./services/model.py:838
DEBUG	2026-07-08 14:07:24.935584	xxx	./services/model.py:838
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