Client updates report (Requests)

31 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56296	ATA Group		emergency contact
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56295	BD Group		ErrorDocument Directives
56263	ETX	30 Oct	GitLab AWS IAM user query
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.227 msec
System CPU time	4.306 msec
Total CPU time	70.533 msec
Elapsed time	105.727 msec
Context switches	66 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-10-31
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-10-31'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 31), 'end': datetime.date(2025, 10, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-31&start=2025-10-31' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6862, rt_number=56296, queue=Requests, subject=emergency contact, ticket_status=closed, client=ATA Group, priority=41, created=2025-10-31 11:14:55, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6861, rt_number=56295, queue=Requests, subject=ErrorDocument Directives , ticket_status=closed, client=BD Group, priority=42, created=2025-10-31 10:06:47, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 11:58:41.098351	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098398	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098408	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098415	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098421	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098427	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098433	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098439	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098444	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098449	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098455	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098460	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098466	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098472	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098477	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098482	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098488	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098493	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098498	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098504	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098509	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098515	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098520	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098526	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098531	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098537	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098542	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098547	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098553	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098558	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098563	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098568	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098574	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098579	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098584	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098590	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098595	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098600	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098604	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098610	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098615	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098620	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098625	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098630	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098635	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098641	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098646	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098651	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098658	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098665	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098670	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098675	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098680	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098686	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098690	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098696	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098701	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098706	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098711	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098716	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098721	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098735	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098740	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098746	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098751	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098756	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098762	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098767	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098772	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098777	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098782	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098787	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098793	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098797	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098802	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098807	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098813	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098819	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098825	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098830	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098835	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098850	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098855	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098860	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098865	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098870	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098875	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098880	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098886	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098891	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098896	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098901	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098906	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098912	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098917	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098922	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098927	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098932	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098936	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098942	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098947	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098953	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098958	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098963	xxx	./services/model.py:838
DEBUG	2026-03-24 11:58:41.098969	xxx	./services/model.py:838
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