Client updates report (Requests)

30 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura		Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	47.684 msec
System CPU time	0.594 msec
Total CPU time	48.278 msec
Elapsed time	67.191 msec
Context switches	92 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-30&start=2025-10-30
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-30'
'start'	'2025-10-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 30), 'end': datetime.date(2025, 10, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-30&start=2025-10-30' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

30 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 14:05:46.529020	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529071	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529081	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529087	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529092	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529098	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529104	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529109	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529115	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529120	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529126	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529130	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529135	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529140	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529145	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529150	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529155	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529160	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529165	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529170	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529175	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529180	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529185	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529190	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529195	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529201	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529206	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529211	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529216	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529221	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529226	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529231	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529236	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529241	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529246	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529251	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529256	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529261	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529268	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529273	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529278	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529284	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529289	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529294	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529299	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529305	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529310	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529314	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529320	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529324	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529329	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529335	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529340	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529345	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529351	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529356	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529361	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529366	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529371	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529376	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529381	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529386	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529391	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529396	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529402	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529407	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529413	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529418	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529423	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529428	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529433	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529438	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529443	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529448	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529453	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529458	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529463	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529468	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529473	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529478	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529483	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529488	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529493	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529499	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529504	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529509	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529514	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529519	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529524	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529529	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529535	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529540	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529545	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529550	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529555	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529559	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529564	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529569	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529574	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529579	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529584	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529588	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529593	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529599	xxx	./services/model.py:838
DEBUG	2026-07-08 14:05:46.529604	xxx	./services/model.py:838
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