Client updates report (Requests)

30 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura		Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	43.622 msec
System CPU time	0.000 msec
Total CPU time	43.622 msec
Elapsed time	71.863 msec
Context switches	59 voluntary, 87 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-30&start=2025-10-30
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-30'
'start'	'2025-10-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 30), 'end': datetime.date(2025, 10, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-30&start=2025-10-30' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=69, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

30 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 12:00:14.776122	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776174	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776185	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776192	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776199	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776206	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776212	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776218	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776223	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776230	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776235	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776241	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776247	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776253	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776258	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776264	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776270	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776275	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776281	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776286	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776292	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776297	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776302	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776308	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776313	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776318	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776324	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776329	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776335	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776340	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776345	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776351	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776356	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776362	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776368	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776373	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776379	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776384	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776389	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776395	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776400	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776405	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776411	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776416	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776422	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776428	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776434	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776440	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776445	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776489	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776496	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776502	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776508	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776514	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776520	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776525	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776531	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776536	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776542	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776547	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776553	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776559	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776565	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776571	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776577	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776583	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776588	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776594	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776599	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776605	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776610	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776616	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776621	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776626	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776631	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776637	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776642	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776648	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776654	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776660	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776666	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776671	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776678	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776684	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776690	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776695	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776701	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776708	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776714	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776727	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776736	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776742	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776748	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776754	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776760	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776767	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776773	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776780	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776786	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776792	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776798	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776804	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776811	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776818	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776824	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776829	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776835	xxx	./services/model.py:838
DEBUG	2026-03-24 12:00:14.776842	xxx	./services/model.py:838
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