Client updates report (Requests)

30 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56007	Kahootz		Remove Kahootz servers from support
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
54647	Azura		Ocado Firewall
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal	29 Oct	Expiring GPG key/subkeys acm
56229	OGT		manuel.internal.ogtip.com predictive disk failure
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
55156	ATA Group		Upgrade project
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
55894	Internal	29 Oct	Expiring GPG Key: Shaun Poole
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)
56290	ATA Group		Linux patch question
56272	Rotastat		CGram Service
56277	Cirencester College		PHP upgrade
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55990	OGT	29 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	35.251 msec
System CPU time	0.000 msec
Total CPU time	35.251 msec
Elapsed time	54.947 msec
Context switches	29 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-30&start=2025-10-30
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-30'
'start'	'2025-10-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 30), 'end': datetime.date(2025, 10, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-30&start=2025-10-30' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=resolved, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=65, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=45, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6856, rt_number=56290, queue=Requests, subject=Linux patch question, ticket_status=closed, client=ATA Group, priority=4, created=2025-10-30 14:10:08, last_txn_id=2414059>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=autoclose, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=stalled, client=Cirencester College, priority=5, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>]

Client updates report (Requests)

30 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 10:35:24.970522	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970565	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970574	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970581	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970586	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970592	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970597	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970602	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970607	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970612	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970617	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970622	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970636	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970641	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970646	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970651	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970655	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970660	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970665	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970670	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970675	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970680	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970685	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970689	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970694	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970699	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970704	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970708	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970713	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970718	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970724	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970729	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970734	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970738	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970744	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970748	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970753	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970759	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970764	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970770	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970774	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970779	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970783	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970788	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970793	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970798	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970804	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970809	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970813	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970817	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970822	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970827	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970832	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970837	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970842	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970847	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970853	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970857	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970863	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970868	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970878	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970886	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970891	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970897	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970902	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970908	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970914	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970919	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970924	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970929	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970935	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970940	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970946	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970951	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970956	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970961	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970966	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970973	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970978	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970984	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970989	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.970994	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971000	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971005	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971010	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971015	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971020	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971025	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971030	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971036	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971040	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971045	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971051	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971057	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971062	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971067	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971072	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971077	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971082	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971087	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971092	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971097	xxx	./services/model.py:838
DEBUG	2025-12-06 10:35:24.971102	xxx	./services/model.py:838
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