Client updates report (Requests)

29 Oct

RT	Client	Replies missed	Subject
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56276	Midnight Hax		mpc.jbpc.co.uk - Puppet cleanup
56007	Kahootz		Remove Kahootz servers from support
54647	Azura		Ocado Firewall
56274	ITC Compliance		WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56071	OGT		Server updates
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56173	OGT		WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
55156	ATA Group		Upgrade project
56271	NFW		nfwgs2.nfw.internal storage volume usage /home
56263	ETX		GitLab AWS IAM user query
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56272	Rotastat		CGram Service
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal		Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56273	AskBio		Drive failure darkmatter.synpromics.com
56157	Internal		Expiring GPG key/subkeys acm
56277	Cirencester College		PHP upgrade
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	98.681 msec
System CPU time	0.131 msec
Total CPU time	98.812 msec
Elapsed time	146.872 msec
Context switches	40 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-29&start=2025-10-29
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-29'
'start'	'2025-10-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 29), 'end': datetime.date(2025, 10, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-29&start=2025-10-29' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6842, rt_number=56276, queue=Requests, subject=mpc.jbpc.co.uk - Puppet cleanup, ticket_status=closed, client=Midnight Hax, priority=44, created=2025-10-28 14:39:13, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6840, rt_number=56274, queue=Requests, subject=WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-10-28 11:39:32, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6837, rt_number=56271, queue=Requests, subject=nfwgs2.nfw.internal storage volume usage /home, ticket_status=closed, client=NFW, priority=41, created=2025-10-28 08:18:34, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6838, rt_number=56272, queue=Requests, subject=CGram Service, ticket_status=closed, client=Rotastat, priority=45, created=2025-10-28 08:32:01, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6839, rt_number=56273, queue=Requests, subject=Drive failure darkmatter.synpromics.com, ticket_status=stalled, client=AskBio, priority=67, created=2025-10-28 11:07:22, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6843, rt_number=56277, queue=Requests, subject=PHP upgrade, ticket_status=closed, client=Cirencester College, priority=46, created=2025-10-28 15:58:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

29 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 14:34:12.626594	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626644	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626655	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626662	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626668	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626675	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626681	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626687	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626693	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626699	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626705	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626711	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626716	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626722	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626728	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626734	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626740	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626746	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626751	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626757	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626763	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626769	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626775	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626780	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626786	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626792	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626797	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626803	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626809	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626814	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626820	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626825	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626833	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626840	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626846	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626851	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626858	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626863	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626869	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626875	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626881	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626887	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626893	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626899	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626905	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626912	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626919	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626925	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626931	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626937	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626944	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626949	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626955	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626962	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626969	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626974	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626980	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626986	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626991	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.626997	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627002	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627008	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627014	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627020	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627026	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627032	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627037	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627043	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627048	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627054	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627059	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627065	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627071	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627077	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627083	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627090	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627096	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627102	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627109	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627115	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627121	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627135	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627143	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627150	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627156	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627164	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627170	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627176	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627182	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627189	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627195	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627201	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627207	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627213	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627218	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627224	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627230	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627236	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627241	xxx	./services/model.py:838
DEBUG	2026-01-21 14:34:12.627247	xxx	./services/model.py:838
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