Client updates report (Requests)

27 Oct

RT	Client	Replies missed	Subject
56243	AskBio		User accounts
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56007	Kahootz		Remove Kahootz servers from support
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
56071	OGT		Server updates
56257	AskBio		buildkit on jura
56264	AskBio		Disable user: Oscar
56144	Ingeus		Ingeus k8s version upgrade
56173	OGT		WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56263	ETX		GitLab AWS IAM user query
56065	AskBio		PromPT email
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal		Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	65.177 msec
System CPU time	11.141 msec
Total CPU time	76.318 msec
Elapsed time	121.649 msec
Context switches	76 voluntary, 112 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-27&start=2025-10-27
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-27'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 27), 'end': datetime.date(2025, 10, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-27&start=2025-10-27' [GET]>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6830, rt_number=56264, queue=Requests, subject=Disable user: Oscar, ticket_status=closed, client=AskBio, priority=63, created=2025-10-27 11:53:42, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6829, rt_number=56263, queue=Requests, subject=GitLab AWS IAM user query, ticket_status=closed, client=ETX, priority=42, created=2025-10-27 11:52:00, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

27 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 11:54:38.745711	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745777	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745790	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745800	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745808	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745817	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745825	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745832	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745840	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745848	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745856	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745863	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745871	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745879	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745888	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745895	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745902	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745909	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745917	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745924	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745931	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745938	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745945	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745953	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745960	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745967	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745974	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745981	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745988	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.745996	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746003	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746011	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746020	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746028	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746035	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746043	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746050	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746057	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746064	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746071	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746078	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746086	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746093	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746101	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746109	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746116	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746123	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746130	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746137	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746144	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746151	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746158	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746165	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746172	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746180	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746187	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746194	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746202	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746209	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746217	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746224	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746232	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746239	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746247	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746254	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746262	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746269	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746277	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746284	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746292	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746300	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746307	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746315	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746322	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746329	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746336	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746344	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746352	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746360	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746367	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746374	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746382	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746389	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746397	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746405	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746413	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746420	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746428	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746436	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746444	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746452	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746460	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746468	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746477	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746485	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746493	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746500	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746509	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746517	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746526	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746534	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746542	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746551	xxx	./services/model.py:838
DEBUG	2026-03-24 11:54:38.746559	xxx	./services/model.py:838
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