Client updates report (Requests)

24 Oct

RT	Client	Replies missed	Subject
56243	AskBio		User accounts
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56007	Kahootz		Remove Kahootz servers from support
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
56071	OGT		Server updates
56257	AskBio		buildkit on jura
56144	Ingeus		Ingeus k8s version upgrade
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT		WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56065	AskBio		PromPT email
56248	Cirencester College		ccolive.cirencester.local storage volume usage /srv
56223	NFW		SPAM ISSUE
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	16 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	23 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal	20 Oct	Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
56229	OGT		manuel.internal.ogtip.com predictive disk failure
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	79.853 msec
System CPU time	3.886 msec
Total CPU time	83.739 msec
Elapsed time	143.224 msec
Context switches	97 voluntary, 57 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-24&start=2025-10-24
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-24'
'start'	'2025-10-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 24), 'end': datetime.date(2025, 10, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-24&start=2025-10-24' [GET]>
tickets	[<Ticket(id=6809, rt_number=56243, queue=Requests, subject=User accounts, ticket_status=closed, client=AskBio, priority=62, created=2025-10-22 12:16:39, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6823, rt_number=56257, queue=Requests, subject=buildkit on jura, ticket_status=closed, client=AskBio, priority=41, created=2025-10-24 15:57:30, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6814, rt_number=56248, queue=Requests, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-23 14:00:17, last_txn_id=0>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

24 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 13:33:31.433859	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433908	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433918	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433925	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433931	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433937	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433943	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433948	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433953	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433959	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433964	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433970	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433975	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433981	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433986	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433991	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.433996	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434002	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434008	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434013	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434018	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434023	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434029	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434034	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434039	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434045	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434050	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434056	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434061	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434067	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434072	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434077	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434083	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434088	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434093	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434098	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434104	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434109	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434114	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434120	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434125	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434130	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434135	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434140	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434146	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434152	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434158	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434164	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434169	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434174	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434180	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434185	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434190	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434196	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434201	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434207	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434212	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434217	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434222	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434227	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434232	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434238	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434243	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434249	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434253	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434259	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434264	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434269	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434275	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434280	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434285	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434289	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434294	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434300	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434305	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434310	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434315	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434322	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434328	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434333	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434338	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434343	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434348	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434354	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434359	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434364	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434369	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434374	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434380	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434385	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434390	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434396	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434401	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434407	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434412	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434417	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434423	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434428	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434434	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434439	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434445	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434450	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434456	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434461	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434467	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434473	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434478	xxx	./services/model.py:838
DEBUG	2026-03-24 13:33:31.434484	xxx	./services/model.py:838
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