Client updates report (Requests)

20 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56212	Kahootz		Kahootz Migration to AWS
56007	Kahootz		Remove Kahootz servers from support
56213	Novadata		FW: Workstation Specialists Technical Support - TN21964
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
56216	Kahootz		Borg backups at Memset
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
56197	OpenCorporates		Review Puppet config for Audit1
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT	15 Oct	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56223	NFW		SPAM ISSUE
56211	Internal		Employee New Start Technical: Terry Churchill
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	16 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	206.112 msec
System CPU time	0.000 msec
Total CPU time	206.112 msec
Elapsed time	236.513 msec
Context switches	120 voluntary, 141 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-20&start=2025-10-20
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-20'
'start'	'2025-10-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 20), 'end': datetime.date(2025, 10, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-20&start=2025-10-20' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

20 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 15:19:25.575274	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575326	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575336	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575344	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575351	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575357	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575363	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575369	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575375	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575381	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575386	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575392	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575398	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575403	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575408	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575414	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575419	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575425	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575430	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575436	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575441	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575447	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575452	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575457	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575463	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575468	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575474	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575480	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575485	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575491	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575497	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575504	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575511	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575516	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575522	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575527	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575532	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575539	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575545	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575550	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575556	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575561	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575566	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575572	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575577	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575583	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575588	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575593	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575598	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575603	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575609	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575614	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575620	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575626	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575632	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575637	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575643	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575648	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575654	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575659	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575664	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575670	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575675	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575680	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575686	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575691	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575696	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575701	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575706	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575711	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575716	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575728	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575733	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575739	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575744	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575749	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575754	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575761	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575766	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575772	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575778	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575784	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575789	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575796	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575802	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575808	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575813	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575819	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575824	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575830	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575835	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575841	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575847	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575852	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575858	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575864	xxx	./services/model.py:838
DEBUG	2026-07-08 15:19:25.575870	xxx	./services/model.py:838
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