Client updates report (Requests)

20 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56212	Kahootz		Kahootz Migration to AWS
56007	Kahootz		Remove Kahootz servers from support
56213	Novadata		FW: Workstation Specialists Technical Support - TN21964
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
56216	Kahootz		Borg backups at Memset
56157	Internal		Expiring GPG key/subkeys acm
56071	OGT		Server updates
56197	OpenCorporates		Review Puppet config for Audit1
56144	Ingeus		Ingeus k8s version upgrade
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT	15 Oct	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
55156	ATA Group		Upgrade project
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56223	NFW		SPAM ISSUE
56211	Internal		Employee New Start Technical: Terry Churchill
55894	Internal	16 Oct	Expiring GPG Key: Shaun Poole
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	55.303 msec
System CPU time	8.028 msec
Total CPU time	63.331 msec
Elapsed time	102.932 msec
Context switches	73 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-20&start=2025-10-20
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-20'
'start'	'2025-10-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 20), 'end': datetime.date(2025, 10, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-20&start=2025-10-20' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6782, rt_number=56216, queue=Requests, subject=Borg backups at Memset, ticket_status=closed, client=Kahootz, priority=42, created=2025-10-18 10:56:25, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=open, client=Internal, priority=46, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6789, rt_number=56223, queue=Requests, subject=SPAM ISSUE, ticket_status=closed, client=NFW, priority=43, created=2025-10-20 09:54:09, last_txn_id=0>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>]

Client updates report (Requests)

20 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 12:04:39.491712	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491756	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491766	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491772	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491778	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491784	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491790	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491795	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491800	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491806	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491811	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491816	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491821	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491826	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491831	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491836	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491841	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491848	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491854	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491860	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491866	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491871	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491876	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491881	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491886	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491892	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491897	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491902	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491907	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491912	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491917	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491923	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491928	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491933	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491939	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491944	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491949	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491954	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491959	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491964	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491970	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491975	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491980	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491985	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491990	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.491996	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492001	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492006	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492011	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492016	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492022	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492027	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492032	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492037	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492042	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492047	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492052	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492057	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492062	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492067	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492072	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492078	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492083	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492088	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492093	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492098	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492103	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492108	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492113	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492119	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492124	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492129	xxx	./services/model.py:838
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DEBUG	2025-12-06 12:04:39.492140	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492145	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492150	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492155	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492161	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492167	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492171	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492177	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492182	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492187	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492192	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492197	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492202	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492207	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492213	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492224	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492230	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492235	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492241	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492246	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492253	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492259	xxx	./services/model.py:838
DEBUG	2025-12-06 12:04:39.492265	xxx	./services/model.py:838
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