Client updates report (Requests)

17 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56212	Kahootz		Kahootz Migration to AWS
56007	Kahootz		Remove Kahootz servers from support
56213	Novadata		FW: Workstation Specialists Technical Support - TN21964
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
56197	OpenCorporates		Review Puppet config for Audit1
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT	15 Oct	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56206	Internal		Auxiliary bot servers - Quote request
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56211	Internal		Employee New Start Technical: Terry Churchill
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	16 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	75.985 msec
System CPU time	0.000 msec
Total CPU time	75.985 msec
Elapsed time	107.656 msec
Context switches	111 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-17&start=2025-10-17
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-17'
'start'	'2025-10-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 17), 'end': datetime.date(2025, 10, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-17&start=2025-10-17' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6772, rt_number=56206, queue=Requests, subject=Auxiliary bot servers - Quote request, ticket_status=closed, client=Internal, priority=1, created=2025-10-16 11:57:46, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

17 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 14:51:50.695070	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695129	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695142	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695151	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695158	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695166	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695174	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695180	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695186	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695192	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695198	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695204	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695210	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695216	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695223	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695229	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695235	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695241	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695247	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695252	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695259	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695264	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695270	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695276	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695281	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695287	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695292	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695298	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695304	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695310	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695316	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695321	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695327	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695333	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695339	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695345	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695351	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695357	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695362	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695367	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695373	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695379	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695385	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695390	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695396	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695403	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695409	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695415	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695421	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695427	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695434	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695440	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695446	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695452	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695457	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695464	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695470	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695477	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695483	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695489	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695495	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695501	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695508	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695513	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695519	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695525	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695531	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695537	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695542	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695549	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695554	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695560	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695566	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695573	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695578	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695585	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695591	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695597	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695603	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695609	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695615	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695621	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695626	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695632	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695638	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695643	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695649	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695655	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695661	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695667	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695672	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695678	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695684	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695690	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695696	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695702	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695707	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695713	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695719	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695725	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695731	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695737	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695742	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695748	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:50.695753	xxx	./services/model.py:838
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