Client updates report (Requests)

17 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56212	Kahootz		Kahootz Migration to AWS
56007	Kahootz		Remove Kahootz servers from support
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
56213	Novadata		FW: Workstation Specialists Technical Support - TN21964
55834	OGT		Failing disk on sybil.internal.ogtip.com
56210	Crystal Units		Fw: Issue with Lisec App – Printer Update Needed
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
56197	OpenCorporates		Review Puppet config for Audit1
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT	15 Oct	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56206	Internal		Auxiliary bot servers - Quote request
55156	ATA Group		Upgrade project
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56211	Internal		Employee New Start Technical: Terry Churchill
56143	Tangram	16 Oct	ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	16 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (0914c376)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.486 msec
System CPU time	0.000 msec
Total CPU time	66.486 msec
Elapsed time	110.896 msec
Context switches	63 voluntary, 267 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-17&start=2025-10-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-17'
'start'	'2025-10-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 17), 'end': datetime.date(2025, 10, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-17&start=2025-10-17' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6763, rt_number=56197, queue=Requests, subject=Review Puppet config for Audit1, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-14 15:51:08, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6772, rt_number=56206, queue=Requests, subject=Auxiliary bot servers - Quote request, ticket_status=closed, client=Internal, priority=1, created=2025-10-16 11:57:46, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6777, rt_number=56211, queue=Requests, subject=Employee New Start Technical: Terry Churchill , ticket_status=closed, client=Internal, priority=42, created=2025-10-17 10:50:01, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

17 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 17:46:03.779264	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779311	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779322	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779329	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779400	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779410	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779417	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779423	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779428	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779434	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779440	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779446	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779452	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779457	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779464	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779471	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779478	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779486	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779494	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779500	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779505	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779510	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779515	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779520	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779525	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779531	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779589	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779597	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779603	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779609	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779615	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779621	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779627	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779633	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779639	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779644	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779649	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779655	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779660	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779666	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779671	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779677	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779682	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779687	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779693	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779698	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779704	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779709	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779714	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779719	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779725	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779730	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779736	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779741	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779746	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779752	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779757	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779763	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779768	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779774	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779780	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779785	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779790	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779795	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779801	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779806	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779812	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779817	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779822	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779828	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779834	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779840	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779845	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779850	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779855	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779861	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779867	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779872	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779878	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779884	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779889	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779894	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779900	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779905	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779910	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779915	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779920	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779926	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779931	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779937	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779942	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779947	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779953	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779959	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779965	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779971	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779976	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779981	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779986	xxx	./services/model.py:838
DEBUG	2026-01-21 17:46:03.779992	xxx	./services/model.py:838
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